Romans - Tilehurst Avaliações 

94
O TrustScore é 4.5 de um total de 5

4,5

30-30a School Road, RG31 5AN Tilehurst, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as sm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us ev... Ver mais

Avaliado com 5 de um total de 5 estrelas

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her. The negative - Was al... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Inspetor de imóveis

Sobre Romans - Tilehurst

Escrito pela empresa

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Informações de contato

  • 30-30a School Road, RG31 5AN, Tilehurst, Reino Unido

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4,5

Excelente

O TrustScore é 4.5 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(94)

162 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I was very pleased with the…

I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people

12 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Avaliado com 5 de um total de 5 estrelas

First experiences with Romans

Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.

6 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Avaliado com 5 de um total de 5 estrelas

Very friendly and professional

Very friendly and professional. highly recommended

25 de agosto de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Nick,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Romans has good tools and processes to…

Romans has good tools and processes to make evrything go smoothly.
We have been dealing with Nathan from the beginning and he has been so nice and helpful.
We look forward to moving into our new house.

19 de agosto de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Alexandra,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very good service all the way through…

Very good service all the way through and kept up to date

26 de maio de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Mark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic Friendly Service

My partner and I have had a fantastic experience using Romans and couldn’t recommend them more.

Dan Hind arranged and took me on the viewing of the property and even facilitated a second viewing of the property. He has been extremely helpful throughout this whole experience, providing a friendly and professional service.

We’d like to thank Dan and everyone at the Tilehurst branch who made the move an easy and stress free experience.

24 de maio de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Hannah,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

11 de maio de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Nicky,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Contact with Dan Hind

I have had contact with Dan Hind, his manager and colleagues over a few years concerning the letting and management of an apartment in Reading. Excellent team with a very positive office atmosphere. Dan has been particularly helpful and has responded in a helpful and constuctive manner. I have always found him knowledgeable and willing to help. Clearly he is an asset to the organistion.I wish him continued success in his career.

11 de maio de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Derek,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Lloyd and Luke

Lloyd and Luke in the sales team were professional, patient and thorough in managing to sell our home. These two gents did a great job.

10 de maio de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Jonathan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish…

Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)

10 de maio de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

Would Like to give a heart felt…

Would Like to give a heart felt thankyou to the team at Romans Tilehurst for their excellent professional help in finding our brother and his children a property to rent after a difficult time, a special mention to Steve Chitty, Dan Hine and Lloyd Jacques for going above and beyond, including dealing with any issues immediately, would highly recommend Romans Tilehurst.

11 de abril de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Helen,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great experience from the Tilehurst team

This was my first time using this company and I would definitely be using them in the future for any property related business. Dan Hind has been nothing but helpful and a pleasure to contact. Every issue or question i had was promptly rectified and answered. I would highly recommend Dan and the Tilehurst team for ANY property accusation in Reading.

8 de abril de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Damian,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 3 de um total de 5 estrelas

Use your own local solicitor

We were renting with Romans, so we sold through Romans, and we even purchased through Romans. When Romans suggested we used Lifetime legal, we thought it would make more sense than our previous solicitor, more straight forward perhaps? Unfortunately not, Lifetime legal assigned us Ackroyed legal, they were useless. Having spoken to Lifetime legal, I thought everything was at hand, but turns out 2 months elapsed and they hadn't even started the process of selling our flat. The whole process was extremely stressful, fortunately, a trainee at Acroyed legal had to take over our file, ironically she was much better than the solicitor we were originally dealing with.

Fortunately for us and Romans, the moving manager was faultless and helped us through the stressful experience.

25 de março de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Jack

Thank you for taking the time to let us know about your recent experience.

Kind regards
Customer Care Team

Avaliado com 2 de um total de 5 estrelas

Overvalued house to get business

Overvalued our house by 35000 then when they won the business we had for reduce it all within a week. I guess doing that is the only way to win business due to the fees being so much higher than everywhere else. When had any queries got re-directed to a call centre as apposed to the branch and was treated like their work was done. Can get a lot better rates elsewhere don’t bother if selling!

21 de fevereiro de 2022
Avaliação não solicitada
logotipo da Romans  - Tilehurst

Resposta da Romans - Tilehurst

Dear Zoe
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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