Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
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Veja o que dizem as avaliações
Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Ver mais
From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Ver mais
I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Ver mais
Detalhes da empresa
- Imobiliária
- Agência de Imóveis Comerciais
- Manutenção de propriedades
- Companhia gestora de propriedade
- Corretora de aluguel de imóveis
- Inspetor de imóveis
Escrito pela empresa
Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside
Informações de contato
Newcastle House, Albany Court, Newcastle Business Park, NE4 7YB, Newcastle upon Tyne, Reino Unido
- 01912869231
- info@rmsestateagents.co.uk
- www.rookmatthewssayer.co.uk
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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
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Excellent Customer Service
Friendly, always very helpful and professional.

Resposta da Rook Matthews Sayer
Rook, Mathews,Sayer… how to sell your home !
Rook, Mathews arranged viewings for the people most suitable to purchase our home David, when everything was falling apart…. Came up with a brilliant plan to save our sale.He goes above and beyond what is expected ( and he’s a great guy!)

Resposta da Rook Matthews Sayer
Professional throughout, highly recommend
I sold my parents home with Rook Matthews Sayer branch in Hexham. They were professional from start to finish, no extra or hidden costs. James and Leah were so helpful and supportive, keeping me up to date throughout. Couldn’t ask for better. Highly recommend.

Resposta da Rook Matthews Sayer
First class service from Rook Matthews Sayer Whitley Bay!!
After buying our house through RMS Whitley Bay a few years ago, and receiving such good service from them, when it came to move we decided to sell through them as well and we couldn’t’ve been happier.
Alison was on the ball from start to finish. Her warm and friendly nature coupled with outstanding professionalism, excellent photography skills and extensive local market knowledge meant we ended up receiving a very agreeable price for our sale. Alison and her team at the Whitley Bay branch navigated us expertly through the process from start to finish, including the inevitable speed bumps that always arise during a house sale.
5 star, first class service and we would not hesitate to recommend!

Resposta da Rook Matthews Sayer
Great service from the Whitley Bay team at RMS…
We received great service from the Whitley Bay team who guided us through the sale process from start to finish. The whole team were very friendly, helpful and quick to respond to requests. A big thank you to Alison and the team for the efforts.

Resposta da Rook Matthews Sayer
Very poor communication
Very poor communication, don’t think you get the truth from them either. Wouldn’t recommend them to anyone at all.

Resposta da Rook Matthews Sayer
Older folk go house shopping.
From start to finish nothing was a problem. Despite having one house surveyed and deciding not to purchase it, to finding a second house and completing, it was help all the way.
Nothing was too much, even when I wanted to know what was under the carpet on the shower plinth, they found out. Thanks for the support.

Resposta da Rook Matthews Sayer
Highly recommended
I can’t say enough good things about Gemma from the blyth branch. From start to finish, she went above and beyond to help me secure a rental property. She is incredibly professional, responsive, and genuinely cared about my situation. Every question I had was answered promptly, and she guided me through each step of the process with patience and understanding.
What really stood out was her dedication — she didn’t just do her job, she went the extra mile to make sure everything worked out smoothly. Thanks to her effort and commitment, I was able to find and move into the perfect home. I’m so grateful for all her help and would highly recommend Gemma to anyone looking to rent or work with someone who truly puts people first.

Resposta da Rook Matthews Sayer
Great service, excellent communication and help
Alistair was so helpful with our mortgage process. As first time buyers there was a lot we were unfamiliar with and he explained it all, advised and gave guidance while empowering us to make our own choices. He was invaluable in advocating on our behalf in discussion with the estate agent and solicitors, and kept in regular contact with us to give and receive updates. We would heartily recommend him and go back to him for remortgage. Thank you Alistair!

Resposta da Rook Matthews Sayer
All went smoothly
A professional and friendly service throughout. Very informative and kept us up to date with all that was happening as and when it happened.
Thank you

Resposta da Rook Matthews Sayer
Exceptional service from start to…
Exceptional service from start to finish. A massive thank-you to the RMS Blyth team, especially Neil and Dawn.
Very friendly service and great communication throughout the process of buying a house.
Would 100% recommend. :)

Resposta da Rook Matthews Sayer
Alistair has been superb
Alistair has been superb helping us with our re-mortgage
Inititially we weren’t sure what path were going down but Alistair guided us through the options and helped us make our choice
He explained everything step by step and clarified and questions we had.
I can’t fault his help at all that he has given us in several meetings
Also his support and updates have been excellent by both phone call and emails
Thanks again Alistair from James and Kate

Resposta da Rook Matthews Sayer
Really good communication
The team at RMS communicated really well with both myself (seller) and with the buyer's team. Very responsive when things seemed slow and helped to move the whole process on. Thank you

Resposta da Rook Matthews Sayer
Excellent customer care
We recently sold our house and bought a new one using the services of Rook Matthews Sayer in Gosforth. Throughout the whole experience, from making an initial enquiry through to picking up the keys to our new home, the staff were courteous, helpful, and professional. They made the process as streamlined as possible, and we felt supported at all times. We would recommend them highly to anyone seeking the services of an estate agent in Gosforth.

Resposta da Rook Matthews Sayer
Brilliant service.
Very friendly team that helped me buy my 1st home on my own, everything went nice & smoothly would definitely recommend.

Resposta da Rook Matthews Sayer
The Hexham branch and Leah in…
The Hexham branch and Leah in particular could not have been more helpful.

Resposta da Rook Matthews Sayer
Very helpful
Very helpful. Friendly and did everything I asked for. Even arranged various checks and dealt with them at the property for me because I live a long way from the area. An all round easy and cooperative experience.

Resposta da Rook Matthews Sayer
Superb service from Alistair
Superb service from Alistair. His attention to detail, friendliness, and willingness to go beyond the call of duty are all first class.

Resposta da Rook Matthews Sayer
Rook Mathew’s Blyth
The staff at Blyth Rook Mathew’s are amazing, Michelle, Gemma, Dawn & Alayna all have helped with letting over the years and the recent sale of my house 2 weeks ago.
They’re always friendly and very helpful and the service is fast and efficient. Will always use Rook Matthews Blyth in the future and recommend them to everyone .

Resposta da Rook Matthews Sayer
Rook Mathew and Sayers
House had to be sold after bereavement contacted RMS Fenham branch. Tracy,Dylan and the team from the valuation to the sale kept in touch and handled it so well always so friendly and yet professional.

Resposta da Rook Matthews Sayer
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