Rook Matthews Sayer Avaliações 

842
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just recently completed my house purchase and used Alistair Bowman again as my mortgage advisor. He is amazing at what he does. Very professional and fantastic at staying in contact throughout the ful... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária
  2. Agência de Imóveis Comerciais
  3. Manutenção de propriedades
  4. Companhia gestora de propriedade
  5. Corretora de aluguel de imóveis
  6. Inspetor de imóveis

Escrito pela empresa

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

842 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(842)

210 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Service

Great Service, Michelle, Jemma and Dawn were a massive help from start to finish and made the sale of my house stress free.

7 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Jen and for highlighting the team to us!

Avaliado com 5 de um total de 5 estrelas

Excellent service from the Fenham Branch

We received excellent service from the Fenham branch of Rook Matthews Sayer during our recent sale. Initially we met Stephen who explained the process and answered all of the questions we raised. We found all the team in the branch approachable and helpful. However, I would particularly like to thank Matthew for his support, hard work and tenacity to ensure our sale progressed. I'm very grateful for the updates he provided to ensure we were kept informed throughout the process.

30 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting the team to us!

Avaliado com 5 de um total de 5 estrelas

Very good service

We have recently sold our house through rook matthew sayer whitley bay and everybody from Lisa who valued it to katie who progressed it and every body in between were great they are a super team.highly recommend thank you so much john and Debbie S

30 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting the team to us!

Avaliado com 5 de um total de 5 estrelas

Hannah hay

I recently sold a property with rms Alnwick i dealt with hanna hay who was very helpful if I had any questions she would reply to my questions quickly and was very professional

6 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Martin!

Avaliado com 5 de um total de 5 estrelas

Michelle makes buying and selling…

Michelle makes buying and selling property look easy! Always a pleasure to speak with and always very helpful. Thank you!

31 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thanks again Scott, much appreciated!

Avaliado com 5 de um total de 5 estrelas

Very happy customer

I am extremely happy with the selling of my house with this company. From the initial valuation with Alayna the process was handled in a very professional yet friendly manner. Michelle explained everything and was always happy to answer my queries and keep me informed whilst Dawn was on the ball with the finalising and completion of the sale. Would definitely recommend this estate agents.

31 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Caron!

Avaliado com 5 de um total de 5 estrelas

Excellent service.

We have just bought a property via the West Denton branch of RMS estate agents. We found the staff to be very helpful, efficient and pleasant throughout the process and would certainly recommend them

4 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Stewart!

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service again from…

Absolutely fantastic service again from Alistair, thanks again

4 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

Avaliado com 5 de um total de 5 estrelas

Dawn at RMS kept me informed throughout…

Dawn at RMS in Blyth kept me informed throughout the selling of our property,even though it took longer than expected for everything to get finalised,Dawn always kept in contact with me,I would recommend RMS in the sale of your property,staff were always friendly and very polite whenever Dawn was unavailable,so thanks for everything

24 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Dawn to us!

Avaliado com 5 de um total de 5 estrelas

Fantastic team!

Could not recommend Claire and the team at Bedlington highly enough. From the initial sign up all the way to completion, nothing was too much trouble. Having not sold a property before, I had lots of questions and worries, all of which were dealt with expertly and promptly, and Claire kept me on the right track with exactly when to start the search for my new property. The staff are always available to answer any queries, chase any problems and always with a positive and friendly manner. Claire and her team are a credit to Rook Matthew Sayer - thank you so much.

4 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Nicola and for highlighting Claire and the team to us!

Avaliado com 4 de um total de 5 estrelas

Helpful and friendly …

RMS helped me sell my Grandmother’s flat in Blyth after she passed away. I live over 300 miles away but the team facilitated the sale for me and kept me updated on all stages of the sale. Nothing was too much trouble, especially as this was a remote sale and I would definitely recommend this estate agent.

28 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Laura for taking the time to leave this great review for our team in Blyth, they truly are an asset to us. We'd love to know how we could have made your experience 5 star worthy if you have any time to email us at marketing@rmsestateagents.co.uk any feedback is really appreciated. Many thanks, RMS

Avaliado com 5 de um total de 5 estrelas

Absolutely Brilliant Service

Fantastic staff. They go beyond to help their clients. If you cant get in to see them and need help, they are only a phone call away.. I would Highly recommend the team in gosforth high street. Brilliant service. Many thanks to David, Natalie, Eve, and Chris. We couldn’t have done it without you. Not forgetting the rest of the team.

3 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

We can't thank you enough for the time to you have taken to leave us such a fantastic review Lynn. We really appreciate you highlighting the team and recommending us!

Avaliado com 5 de um total de 5 estrelas

44 Kielder Close.

I recently had to sell my mothers house as she unfortunately had to go into care. Michelle and Dawn from the Blyth office were so helpful from start to finish and I can not thank them enough for their help and guidance.
Paul D

31 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you very much Paul, for taking the time to leave Dawn and Michelle in RMS Blyth a lovely review. We're so pleased you felt supported by the team throughout the sale.

Avaliado com 5 de um total de 5 estrelas

Big thanks to Jack in Gosforth

Big thanks to Jack for his fantastic assistance with the rental of my property. His knowledge and professionalism made the whole process smooth and stress-free. Really appreciated his help, I’ll definitely be using his services again in the future!

13 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for taking the time to highlight Jack to us! We're thrilled to know you've felt supported by him throughout the letting process.

Avaliado com 5 de um total de 5 estrelas

Mortgage advisor Alistair Bowman

Alistair the mortgage advisor has been invaluable in providing us with a remortgage. His professionalism and friendly manner made the whole process stress free. Alistair, at every point, kept us updated with the progress of the application all the way through to completion. We can’t recommend Alistair Bowman highly enough and we will definitely be returning to him in the future.

31 de outubro de 2025
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

Avaliado com 5 de um total de 5 estrelas

5 star service

Myself and my husband would like to give a gigantic shout out to Alistair Bowman from Rook Matthews Sayer (Ashington branch). From our first meeting with Alistair to arrange a mortgage in principal, right through our journey in finding our forever home and even once the exchange had taken place, Alistair went above and beyond with his efficiency, professionalism, knowledge and most importantly his kindness. Alistair never pressured us to buy anything we weren’t interested in (such as extras etc) and was approachable and genuine throughout. We couldn’t have done it without you, thank you so much for being a part of our journey to our forever home. Scott & Kate.

1 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. My property sold really quickly, everything went really smoothly from beginning to end. Would highly recommend!

17 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Michelle!

Avaliado com 5 de um total de 5 estrelas

The best estate agent out there

The best estate agent out there! Great communication every step of the way! I have used the team multiple times now and it's always been a pleasure working with them. Thanks!

1 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

What lovely feedback to receive, thank you so much Jonathan. We pride ourselves on our communication because we know that when there is none, that's when things can go wrong. We really appreciate you taking the time to leave your review and recommending us.

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Friendly, always very helpful and professional.

27 de outubro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating George!

Avaliado com 5 de um total de 5 estrelas

Rook, Mathews,Sayer… how to sell your home !

Rook, Mathews arranged viewings for the people most suitable to purchase our home David, when everything was falling apart…. Came up with a brilliant plan to save our sale.He goes above and beyond what is expected ( and he’s a great guy!)

4 de julho de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting David to us!

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