Rook Matthews Sayer Avaliações 

842
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Ver mais

Avaliado com 4 de um total de 5 estrelas

Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take... Ver mais

Detalhes da empresa

  1. Imobiliária
  2. Agência de Imóveis Comerciais
  3. Manutenção de propriedades
  4. Companhia gestora de propriedade
  5. Corretora de aluguel de imóveis
  6. Inspetor de imóveis

Escrito pela empresa

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

842 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,8

Todas as avaliações

(842)

210 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rook Matthew’s Sayer in Gosforth…

Rook Matthew’s Sayer in Gosforth couldn’t have done more for me during the sale of my parents bungalow, my parents are living in a care home and the process has been made so much easier by RMS and especially Natalie Best who went above and beyond to help me with all of the form filling and solicitors questions, I couldn’t have done this without her.
I would recommend RMS in Gosforth to anyone, all of the staff are extremely friendly and helpful.

2 de março de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for taking the time to leave this great review for RMS Gosforth and for highlighting Natalie to us, we really appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

A truly excellent team

A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.
A truly HUGE thank you.

6 de março de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Alan for taking the time to leave us this great review! We try our best to provide the best service possible so we are over the moon that you have felt supported throughout.

Avaliado com 5 de um total de 5 estrelas

Sales review

I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
I wouldn’t hesitate to recommend this firm.
Stephen Pitts

2 de março de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Steve for your review and for recommending our team in RMS Ponteland.

Avaliado com 5 de um total de 5 estrelas

Alistair Bowman

We have recently completed our mortgage renewal and once again the experience was smooth, straightforward and completely stress free. A very special thank you goes to Alistair Bowman, who has supported us for more than ten years now. Throughout that time we have never had any issues.

Alistair is always available to answer questions, no matter how small, and he explains everything clearly and patiently. He is highly approachable, genuinely reassuring, and consistently professional in every interaction. We always feel confident that we are receiving honest advice that is tailored to our circumstances.

After over a decade of using his services, we would not hesitate to recommend him. His reliability, knowledge and commitment to his clients truly stand out.

2 de março de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for highlighting Alistair to us. We are so pleased you felt supported throughout your remortgage and we really appreciate you taking the time to leave this review.

Avaliado com 5 de um total de 5 estrelas

Alistair from the Bedlington office was excellent

Alistair from the Bedlington office was excellent—he clearly explained all the options and worked quickly to get my remortgage completed as fast as possible. I would highly recommend him!

2 de março de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you Matty for taking the time to leave this review and highlight Alistair to us.

Avaliado com 5 de um total de 5 estrelas

RMS estate agents second to none

The staff in the Morpeth office were brilliant keeping me informed all through the process Nothing seemed to much trouble from organising and contacting buyers to solicitors

13 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you Paul for leaving RMS Morpeth a great review!

Avaliado com 5 de um total de 5 estrelas

All Staff

We would like to thank all staff at Rook Mathews and Sayer in Alnwick to include Lucy, Hannah, Tracey, Hayley and other who facilited in our move to Northumberland and Dun Moor Road at Belford, their support, help and Advice was fabulous.

Many Thanks Lynne, Tony and Sally westie 11 Dun Moor Road Belford 😀

9 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Tony for taking the time to leave our team in RMS Alnwick a wonderful review.

Avaliado com 5 de um total de 5 estrelas

RMS Ponteland are a great team

RMS Ponteland are a great team, and really responsive. Stephen was fantastic, attentive, so knowledgeable and had all the time in the world to spend answering my questions. Can’t recommend them enough.

25 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you for leaving our team in RMS Ponteland and Steven a great review. We really appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton.

I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful

What made it more pleasant was they respected the fact that I work nights and they would contact me at certain times when I wasn’t asleep

Definitely highly recommend!

24 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Rachel. We are so happy that you felt supported by the team throughout the purchase of your new home, and we really appreciate your recommendation. Thanks, RMS.

Avaliado com 5 de um total de 5 estrelas

Alistair Bowman - Ashington branch

We used Alistair Bowman from the Ashington branch to sort our mortgage out. He made it all go as smoothly and stress free as possible. Even when he was on holiday from work he would say to message him if there was anything we needed. We’ll definitely be going to him again for all mortgage related queries.

7 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Lewis, for taking the time to leave this great review for our Mortgage Advisor Alistair in RMS Ashington.

Avaliado com 5 de um total de 5 estrelas

RMS, Alnwick went the extra mile to support us

To all the beautiful and handsome staff at RMS, Alnwick. Thank you for all your support, expert advice, kindness and patience in the sale of our precious family home in Northumberland. You made a very emotional journey that little bit easier. We can’t thank you enough, The Straughan family xox

20 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you Nira, we are so happy to know that you felt supported throughout your sale and we really appreciate you trusting us the sale of your home. RMS

Avaliado com 5 de um total de 5 estrelas

From valuation all the way to completion

From valuation all the way to completion of sale all the staff at RMS were excellent. We were In contact with all of the team at RMS who were friendly, helpful, supportive and professional.

Our property was priced a the lower end of the market but we believe we were treated no different to someone selling a high end property.

We would definitely recommend RMS.

17 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Hi Annie, thank you so much for your wonderful review. We really appreciate you taking the time to leave us such great feedback and recommending us to others.

Avaliado com 5 de um total de 5 estrelas

Great experience

Communicated well throughout and they made the process easier. The app really makes a difference as everything is in one place.

19 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Emily, we really appreciate you taking the time to leave us such a great review. RMS

Avaliado com 5 de um total de 5 estrelas

All staff are very friendly and helpful…

All staff are very friendly and helpful and was a smooth and quick service. I’d like to recommend Michael Storey - he was very informative, straightforward and understanding

19 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Sol, we really appreciate you taking the time to leave us such a great review and for recommending our Mortgage Advisor, Michael. RMS

Avaliado com 5 de um total de 5 estrelas

Bedlington branch

Bedlington branch
Friendly and helpful team
Good communication
Sale came from second viewer
Would highly recommend

16 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Mrs Owens, we really appreciate you taking the time to leave us such a great review and for recommending RMS Bedlington. RMS

Avaliado com 5 de um total de 5 estrelas

Great job

Claire and Ellie at west Denton were very helpful throughout the process and answered all our questions and concerns when we were chasing.

6 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Laura, we really appreciate you taking the time to leave us such a great review. RMS

Avaliado com 5 de um total de 5 estrelas

10/10

My partner and I bought out first home with the help of Alistair. He was super patient, filled us with confidence and explained everything clearly. Alistair made the process super simple and reassured us throughout the process!

6 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Hannah, we really appreciate you taking the time to leave us such a great review and for recommending our Mortgage Advisor Alistair. RMS

Avaliado com 5 de um total de 5 estrelas

As a first-time buyer

As a first-time buyer, I honestly couldn’t have asked for a better experience with Rook Matthew Sayer. They helped me through everything from start to finish, explaining each step clearly and making the whole process completely stress-free.

A special thanks to Neil Walton, who was absolutely brilliant throughout always helpful, approachable, and genuinely nice to deal with. Nothing ever felt like too much trouble, which really put my mind at ease.

I’d highly recommend Rook Matthew Sayer to anyone, especially first-time buyers looking for friendly, professional support.

10 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Liam, we really appreciate you taking the time to leave us such a fantastic review and for recommending our Mortgage Advisor Neil. RMS

Avaliado com 5 de um total de 5 estrelas

We are first time buyers

We are first time buyers, so didn’t really know what to expect, but our mortgage advisor Michael Storey was really helpful and good at helping us understand how things work in the process of buying a property.

6 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Tommy, we really appreciate you taking the time to leave us such a fantastic review and for recommending our Mortgage Advisor Michael. RMS

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