Rook Matthews Sayer Avaliações 

842
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Ver mais

Avaliado com 4 de um total de 5 estrelas

Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take... Ver mais

Detalhes da empresa

  1. Imobiliária
  2. Agência de Imóveis Comerciais
  3. Manutenção de propriedades
  4. Companhia gestora de propriedade
  5. Corretora de aluguel de imóveis
  6. Inspetor de imóveis

Escrito pela empresa

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

842 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,8

Todas as avaliações

(842)

210 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton

Michael assisted us throughout the entire offer and mortgage application process at the end of last year (2025), as First-Time Buyers.
Thanks to his clear and comprehensive advice we were able to digest all the different sources of information, and secure a favorable mortgage for the family home of our dreams.
I would recommend Michael as mortgage advisor to any prospective FTBs (or otherwise) in the North East.

3 de novembro de 2025
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much Ben, we really appreciate you taking the time to leave us such a fantastic review and for recommending our Mortgage Advisor Michael. RMS

Avaliado com 5 de um total de 5 estrelas

First time buyer

I bought my first home using RMS and Alistair at the Ashington branch. He explained everything clearly which was reassuring as a first time buyer, was quick to respond to any queries and kept in contact during the whole process.
Alistair made the process super simple and helped me find the best mortgage product for myself.

3 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Jordan, we really appreciate you taking the time to leave us such a fantastic review and for highlighting our Mortgage Advisor Alistair. RMS

Avaliado com 5 de um total de 5 estrelas

Recently bought a property and Alistair…

Recently bought a property and Alistair was extremely helpful. He went above and beyond. I will always recommend Alistair and will definitely use his great services in the future. 5 stars.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much Drew, we really appreciate you taking the time to leave us such a fantastic review and for recommending our Mortgage Advisor Alistair. RMS

Avaliado com 5 de um total de 5 estrelas

A Sinton

I would like to thank Claire Matthews, Stephanie Jackson and all the fantastic team at Bedlington Branch for their guidance and professionalism in selling my late father and stepmums house.
Throughout the process I was kept fully up to date and they went above and beyond to support me during a difficult time.
I would not hesitate to recommend the Bedlington team and once again would just like to say Thank You.

27 de janeiro de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much Andrea, we really appreciate you taking the time to leave us such a fantastic review and for recommending RMS Bedlington. RMS

Avaliado com 5 de um total de 5 estrelas

Rook Matthews Sayer - Gosforth Office recommendation

We recently sold a property through Rook Matthews Sayer and the whole team in the Gosforth office were brilliant.
Whoever you called was able to give an update on how the sale was progressing and they also kept chasing everyone to try and ensure that the sale progressed as quickly as possible.
I would recommend without hesitation.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you both so much, we really appreciate you taking the time to leave us such a fantastic review and for recommending RMS Gosforth. RMS

Avaliado com 5 de um total de 5 estrelas

Superstars

Moving is stressful at the best of times so having an estate agents with your best interests at heart and who really do look after you is critical.

Fortunately, the guys in the Gosforth branch of RMS really stepped up to the plate to help us. David came out and valued the property and was honest about our home and managed our expectations of what to expect. Ben took over and negotiated an amazing deal with our perspective buyers before finally the amazing duo of Eve and Natalie held my hand through the following stressful couple of months.

The team helped me through negotiations over different aspects of the house that needed sorting, as well keeping my blood pressure down when things got a bit tricky. They even chased my solicitor when they were letting us down.

Genuinely, the team at RMS were amazing throughout and I’m sure the sale would have taken longer with another estate agents.

Definitely recommend them.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you so much, we really appreciate you taking the time to leave us this amazing review and for recommending RMS Gosforth. RMS

Avaliado com 5 de um total de 5 estrelas

Hexham branch have given us a first…class service.

Hexham branch have given us a first class service from valuation,viewings to completion. Very friendly, efficient and personable. We were updated on every viewing with prompt informative feedback.
Highly recommended.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Thank you Karen, we really appreciate your lovely review and recommendation of RMS Hexham.

Avaliado com 5 de um total de 5 estrelas

Great first-time buyer experience!

Going from not knowing anything about purchasing a home, mortgages, and insurance to having the keys in my hand was a surreal experience. RMS made it incredibly easy as a first-time buyer. Would highly recommend!

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Financial advice with Alistair

We bought our house through RMS about 9years ago with Wendy and used their financial advisor Alistair with help for our Mortgage and insurances. I cant praise them enough. Through the years Alistair has kept our remortgages and insurances up to date and the best deals he could get. This has meant we are now in a position to almost own our house and no longer require their services. Anyone wanting advice with their mortgages, life insurance etc I cant recommend Alistair at Astington RMS enough.

8 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service.

Alistair went above and beyond for myself and my partner in the process of arranging our mortgage for the new house. Explained a lot of options we had to choose from which I wasn’t actually aware was available to us which really made a difference. From start to finish we were always kept in the loop on any updates. Would fully recommend Alistair to anyone for mortgage advice. Thanks again.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton

Micheal has been fantastic at explaining all the stages of applying and securing a mortgage to me as a first time buyer. He was transparent, discreet and personable. Micheal kept me informed at each stage the process through email and phone calls. He has been great at explaining all the extras that come with purchasing a house - like insurance and wills. I will definitely be using Micheal again and I 100% recommend.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time using RMS, Alistair.

First time using RMS due to being advised to by a member of my family who use them a lot, particularly Alistair Bowman (Ashington / bedlington branch) and I can only say it was the best decision I made. Alistair has been exceptional throughout the whole time going through my re-mortgage with me and I would recommend him 100%. Alistair has been nothing but kind, calming, helpful and I cent thank him enough.

2 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad viewing experience

Dealt with Wendy. Arranged a house viewing. She forgot to tell the homeowner about it.

27 de dezembro de 2025
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Dear Ben,

We’re very sorry for the inconvenience caused and understand your frustration. We're aware that Wendy has been in contact with you since regarding the viewing.
Due to a genuine human error, the viewing confirmation was sent to you twice rather than to both you and the homeowner. Wendy has apologised directly and we appreciate you alerting us to this as it well help prevent this from happening again.

Kind Regards,
RMS

Avaliado com 5 de um total de 5 estrelas

Very good service

Our mortgage advisor Jack Raine was professional, knowledgeable, and incredibly supportive throughout the entire process. He took the time to explain all our options clearly, answered every question promptly, and made what could have been a stressful experience feel smooth and manageable. We felt genuinely looked after and confident that we were getting the best possible deal. Highly recommended Jack to anyone looking for expert, trustworthy mortgage advice.
Thanks again Jack for all your help!

17 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5* service

I would like to thank rook Matthews sayers for putting me in touch with Alistair bowman the mortgage advisor he helped me through out the full process, he gave me information from the start and even at the end of completion when everything was completed.

I would definitely recommend him and I’m very grateful for all his help and experience,

Many thanks rook Mathews for making my purchase easy and quick.

19 de dezembro de 2025
Avaliação não solicitada

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