Rotimatic Avaliações 

Horrible customer service. I have ordered the Rotimatic Next almost 3 months ago. I have been patiently waiting for 2 months & then it has been delayed & now the tracking link does even work. They have no phone call support, I have been emailing the customer support to atleast send me a tracking link but still nothing after 3 weeks of delay. How can you provide such poor customer service for a product of $1500!!

I ordered rotimatic and didnt receive any due to the rotimatic customer support not respond properly to UPS service center to release from the international cargo area, so I asked them to return my money since 3 months and no response from them but when I file to credit card claim then they contacted back to me ask to cancel so that they can refund. As I understand its again kind of cheating so I didnt cancel that but they updated same to credit card company and mentioned that they will return the money. Instead of return the money they sent a refurbished failed model and mention that if I didnt like they will provide return label and asked to use for a month. But I actually contacted them in 3 days to provide return label because of their customer response is too bad and it is refurbished or used one. They said they will send RL . But its now more than 15 days and mention that thier system has some issues with generating RL and no response after that. I am sending emails daily but no response , its too worst response and even the machine also too bad and not recommend to any one. They will never return and you will not get your money

Pathetic company from the TOP (Founder and CEO) to the bottom. They always ignore emails, complaints, and even when it is reported directly. The price of the product is premium, but the service is the worst. It's all a marketing gimmick, and they hire influencers and artists. The users are burnt, and unfortunately, afraid to disclose real pain to save themselves from embarrassment.

It's a company of scammers. If you want to burn your money, that's a better option than giving to these unprofessional, money hungry and con artists.

Bought first Rotimatic in 2022 (refurbished machine). It worked for 16 odd months and as soon as warranty was over it crashed. Despite of multiple online troubleshooting for months, it was deemed defective. All money in drain and company advised to buy new machine.

Bought brand new machine in 2024. It came defective. Company was asked to replace. Another machine send> worked for 8 months and it crashed again. Same fasade of troubleshooting and machine was deemed defective. After multiple complaints a replacement machine was sent in 2025. That too crashed in May 2025.

Finally replacement was agreed. But it has been 8 months and no news of machine.

4 machines in 4 years. And we are waiting for 5th. Customer care deletes previous chats so as to avoid accountability. No one replies to requests or gives an update.

Keep promoting Rotimatic Next and no concerns of existing customers.

Planning to talk to solicitors now to put a legal case of online scamming. Save yourself. Don't bother giving your hard earned money. Not worth it. Seriously.

Taruna helped and resolved my issue. We are now back to eating rotis! Thank you so much 😊

Asrar was very helpful, we resolved our issue quickly and answered all our queries.

Great customer service and very prompt and patient while helping out resolving the issue. Overall very much satisfied with the service 😀

The machine broke down in just 3 days after purchase. I was waiting for machine for more than 3 months. It is very expensive. And when I started using it, the internal part broke down making it stop.

I am in agreement with another user who found that the company pushed firmware updates over Wi-Fi without my consent, and their software is so poorly optimized that it completely bricked my expensive appliance. My machine is now completely inoperable - all sensors error out 100% time starting from temperature heating, cooling, oil/water content detection and dispensing ability. I have to unplug it from overheating and to actually cool. Customer service is beyond poor as is the app. This is a scam. We've been trying to get in touch with the customer service since early June. The company forces you to use the app to connect with customer service. I was assigned 'Tejasvi' who has not responded to my detailed notes June 10, 14, 16, 18. There is NO way to get assigned to anyone other than Tejasvi - or the assigned customer service person. So, I am in this solo chat channel from where I cannot exit. Emails have gone unanswered (address of which I had to sleuth to get). Having a USB port to reset it would've been such an easy self help.

General make of product: Very poor for the price. Choice of materials (plastic) that touch food when internal temperatures are high for example. Cantilever plastic arm that holds a dough mixer that's forced on from top (incredible choice) makes sounds that promise it will break anytime.

Customer service: Non-existent

App make: Ask an 11 year old + Claude to renew it please.

BTW, poor customer service has been an issue since right after they took my money. Getting updates, getting notified of when the product would deliver was painful.

Varshini I was very patient and persistent and wanted to get my roti matic working and provided lot of guidance despite knowing we only had 30min she worked with me to try many different options.

She even had identified a potential cause but we couldn't try it during the call as the machine was hot.

She immediately sent me the instructions to try out and after I did the roti matic is working well again.

Do not buy a Rotimatic Next. The company pushes forced, automatic background firmware updates over Wi-Fi without your consent, and their software is so poorly optimized that it completely bricked my expensive appliance.My machine is now stuck in an infinite, flashing boot loop on the starting screen. It has been unplugged for over a week to clear the cache, but the moment it is powered on, it flashes endlessly. Because this model is a seamless touch screen with no physical buttons and absolutely no exterior USB ports, there is no way for a consumer to manually reset or flash the corrupted operating system.The worst part is the non-existent customer support. I have reached out multiple times via email and their automated app chat, and I am being completely ignored. There is zero response from Rotimatic. They pushed a broken software update that broke my hardware, and they refuse to answer tickets or provide a fix.If you are considering buying this, beware: you are paying thousands of dollars for a machine that the company can destroy remotely at any time without taking accountability. Unbelievably poor customer service. I am now forced to file a dispute and chargeback with my bank to get my money back.

Asrar provided us good service. Thanks Team.

Absolutely terrible experience with Rotimatic.

I placed my order in February and have still not received it. The worst part is that nobody can tell me where my order is or when I can expect delivery. There is virtually no customer service and no way to speak to someone who can provide a proper update.

Last month, after months of waiting, I requested to cancel my order. Only then did someone reach out and assure me that my machine would be dispatched within 2 weeks. I decided to give them one last chance. That was over a month ago, and once again there has been complete silence. No updates, no replies, and my order still hasn't arrived.

I've paid thousands of dollars upfront and received nothing but broken promises and poor communication. For a premium product at this price point, the level of service is shocking.

If you're considering buying a Rotimatic, be aware that if something goes wrong, you may be left waiting for months with no answers and no support. This has been one of the most frustrating online purchasing experiences I've ever had.

After decent experience from first rotimatic, we ordered two of rotimatic next. The machines came with a broken part. After going through the initial process of explaining the problem over 50-60emails, rotimatic stopped responding and refused to start returns. Had to dispute the charges. Because the way product is shipped, it takes over 60days even dispute is challenging. Do not purchase!! Company is now a scam.

I bought rotimatic next in Feb. It took them 13 weeks to deliver but I was excited thinking I will get fresh rotis as they demonstrate in the video. Well, the reality is far from there. It doesnt connect to wifi so the AI feature is just to say you're giving feedback but it is going in a blackhole. Secondly, the primary feature is to make rotis. It does not even closely do the job. They are half baked, folded, or improperly cooked. Many a times it would just eject the dough ball when you're expecting a well made roti. I saw customer reviews about the noise and thought that could be managed. But not only does it get noisy, there is no customer support. Its like you've spent money but you dont know how to get it working or get any support. I have reached out to the team gazillion times. They will respond to other queries (like shipping, proof of delivery). But the moment you ask for return and refund, there is no response. Feels like a betrayal honestly. It is also has such poor parts that you can sense it will need replacement already. Very poor construction and even worse customer support. Dont recommend it. Infact, if I could, I would file a legal case against such a company to prevent such fraud.

I received the service today and the issue was resolved. Varshini was very helpful and guided me to resolve it

I received non quality check , missing parts product , non working product after 5 months delay. No customer service, no one will respond you. Fake phone #, logistics team, US numbers. It is big big big fraud. Beware of such product, you will be in trouble and wasting your money.

purchased a Rotimatic a few years ago, and unfortunately it never worked properly. After constant issues, the machine eventually stopped working completely.

Hoping the newer model would be more reliable, I placed another order in March. At the time of purchase, the website indicated delivery within about a month. It has now been over four months, and the machine has not even been shipped.

What is even more frustrating is the complete lack of customer support. I have sent numerous emails and made multiple phone calls, but there is no way to reach a real person. Every response is an automated email, and none of my concerns have been addressed.

At this point, I have neither received the machine nor a refund. The lack of communication and accountability has been extremely disappointing. Based on my experience, I would strongly caution potential buyers before placing an order.

They delayed the delivery by few months and now I have requested a return. They sent me email once and told me that they will come back by May 29th. I have sent multiple emails with follow-ups but no response at all. Very poor customer service. I think I should report them to FTC.

Took long to get a reply back from support team but Asrar from trouble shooting team has been really patient with the machine issues and helped to resolve it. Hopefully machine will run well.