Rotimatic Avaliações 

I ordered the Rotimatic during my pregnancy for help, but it has become a nightmare. It stopped working after one month, and I still haven't received a reply from the team despite following up. There's no contact number either — pathetic service.

Used to be a fantastic machine with good customer support. Customer support is non existent now, the warranty and extended warranty are useless and the machine falls to pieces in under a year. Avoid at all costs. Keep getting emails with instructions on unboxing replacement machine which has not arrived more than a month after being promised.

Customer service has completely stopped responding—no chat support, no email replies. Now the Rotimatic app displays "failed to connect," and it appears my account has been blocked. This is unacceptable, especially after paying an extra €300 for an extended warranty. Since the entire support team is ignoring my messages, where can this be formally reported?

Rotimatic next was initially good but gave us many different problems on a consistent basis. We faithfully followed cleaning instructions every time before we start. We used the Ashirwaad whole wheat flour and correctly selected the same. Still we got following problems
- dough ball not formed
- dough balls getting stuck without the machine and us realizing
- roti half the size, fat and uncooked
- clean dough container despite being clean
- tunnel blocked despite not being the case
- machine getting stuck and just pausing at random times with power reset as the only option

It’s ok to have problems if there is support to fix them. Rotimatic support is the worst of any company i dealt with. The app has chat support but responses take days. I managed to get a service live appointment but the technician did all the standard stuff making me clean the already clean machine. Then she said applying a firmware update will fix the machine but then she cited some problem pushing the update and will do so after the support call. But that never happened and I’ve been trying to contact them for several weeks with no luck

Rotimatic NEXT stopped working a month back. No customer service or response from the company. Complete Scam!!

Worst company, regret buying their machine, STOPPED
working within few days company promised replacement,june19th2026, by sending shipping challan,till date no response
They don't have customer care no,no marketing help no
USELESS PEOPLE,GOD WILL MAKE THEM PAY HEVILY!
THEY GET CURSE OF THOUSANDS OF IRRITATED CUSTOMERS!
I AM SERIOUSLY THINKING OF go to CONSUMER FORUM IN INDIA

I honestly regret purchasing the Rotimatic NEXT. For the price, the machine is nowhere close to the quality, reliability, or customer service I expected. What is marketed as convenience has become an almost daily source of frustration.

Since receiving the machine in January 2026, I have experienced one issue after another. The performance is extremely inconsistent. Some days it makes decent rotis and looks promising, but the next time I use it, I am dealing with a completely different problem.

The machine has had issues with dough getting stuck, flour tunnels getting blocked, rotis coming out uncooked, inconsistent performance, and repeated technical/connectivity problems.

What makes things worse is that whenever the machine gets stuck, it can take around 10-12 minutes just to restart the process, wasting significant time, flour, and ingredients. Instead of making life easier, it has often created more work and frustration.

And the customer service experience has been even worse. There is no contact number and the emails provided, do not respond at all. Now even the chat support has not been responding to my messages.

My latest support communication said that my ticket had been escalated to the relevant team and that they would get back to me. I am still waiting, almost a month later.

I have also sent emails to the support team and even escalated the matter to the CEO, with no meaningful response.

For a machine at this price point, this level of reliability and customer support is simply unacceptable. When it works, it can look promising—but you never know whether the next use will actually work or whether you'll spend your time troubleshooting another problem.

I purchased this machine to save time and make life easier. Instead, it has become another thing I have to troubleshoot almost every day.

In my opinion, Rotimatic NEXT is not worth the money. The price is extremely high for a product that has been so inconsistent, and the lack of responsive customer support makes the experience even more disappointing.

If you're considering buying one, please think very carefully before spending your money. Based on my experience, I would strongly recommend NOT purchasing Rotimatic NEXT until the company significantly improves both the product reliability and its customer support.

I bought my Rotimatic on January 6, 2026. Within just over a month, the Dough Transfer Equipment component broke. My machine is completely unusable, and despite having a 3-year warranty, getting a simple replacement component has been an absolute nightmare.For two weeks, I regularly used their chat system, but there are no real human agents available—only an unhelpful AI assistant that gives no correct responses. Out of desperation, I emailed Rotimatic management and multiple customer service addresses. When they finally replied, it was clear they didn’t even read my email. They responded about a completely separate issue that had nothing to do with my machine.They completely ignore their customers and do not honor their warranties. Save your hard-earned money and do not buy from this company. The product is fragile and the customer service is nonexistent.

Rotimatic is an absolute scam now. I was impressed with the machine when i saw the results with my sister. Planned to buy- paid the entire amount upfront, was expected to receive the delivery by May. Didnt receive. Tried to cancel and get refund- no response , tried a chargeback with my financial institution. Rotimatic assured to refund if the chargeback was cancelled. I am still struggling to get the refund. Its a scam. Do not be fooled by their promotions on social media. Hopeless customer service that wakes up and responds only when you try a chargeback. I have also read very bad reviews for the new version of rotimatic next.

Got scammed by Rotimatic.com as I wrote earlier we bought this machine for $1760 it stopped working suddenly right after using a month. I tried to contact them via the website. They checked my machine on a video call wrote meeting minutes and outlined the replacement process but never came back.. Really man you people still have your website up and responding only to those who are new and can be easily scammed by you people.
Shame on you and your product!
I heard pranoti is the owner of this Rotimatic.com

Don't buy this. They market well and sell you the product but don't respond when you have issues. They just say warranty is over and do not provide any way to fix the issue. This machine broke down after 18 months.

I will give them zero if I could - they have completely ignored 18 communications 9 emails they continuously keep raising tickets with the warranty team and nobody responds. I even wrote to CEO she ignores customers - that tells you everything. The 2 year warranty I paid for after spending a lot of money on my 2nd machine may as well have been written on toilet paper for the value it has - they simply scammed me of my money and provide no service I hope they have gone bankrupt and that they’re never allowed to trade again. You can buy the same machine from China and that’s where I’m going now.

Very bad, I bought additional warranty on my product. The customer service never responds. Rotimatic next broke like within 1month, its been more than 5 months now they dont even respond. I have been trying for so long.

Please dont pay them for warranty or anything not worth it.

Don’t fall for it. This is a rubbish product and we’ve wasted nearly AU$3000. I expected it to have a warranty and technical support. We barely used it for two months in instalments while it was constantly malfunctioning or simply not working. The company offers no technical help or support. There’s no phone number, contact details or even their ABN number. You can’t even find them if you want to contact the Australian Consumer Law. Don’t even think about getting a refund; the best idea is to just get rid of it. Thanks later..

Don't ever buy this piece of cr*p. It takes 30 mins to heat its pans and start working. Even after that the quality of rotis was very bad. Took 3 weeks to talk to somebody from customer support to tell me everything looks fine. I returned it within return window, been 4 months no acknowledgement or refund. These guys are thieves! You will never get your money back.

Giving 1 star as I can't go lower!
Very disappointing experience. I would think carefully before purchasing a Rotimatic unless the company significantly improves its after-sales and warranty support.
I purchased my Rotimatic 5 months ago, but the touch screen did not work due to a faulty front panel and it has been sitting unused ever since. Despite contacting customer support repeatedly, I have received no communication at all for the past 4 months, and I still have not received the replacement panel.
It is extremely frustrating that the warranty period continues to run while the machine is unusable due to a fault. For such an expensive product, I expected much better customer service and after-sales support.

Extremely disappointing experience

I placed my Rotimatic order in February, and it is now August — more than six months later, and I still have not received my order or my refund.

I have contacted Rotimatic multiple times regarding this issue, but despite the repeated follow-ups, the matter remains unresolved. I have been left waiting for either the product I paid for or my money back.

What is most frustrating is the lack of a clear and timely resolution. After more than six months, I should not have to keep chasing a company to get either my order or my refund.

At this point, I simply want my money returned. I feel completely stuck and extremely disappointed with the way this situation has been handled.

I hope Rotimatic takes this complaint seriously and resolves my refund without any further delay.

Based on my experience, I would strongly recommend that potential customers carefully consider the delivery and refund process before placing an order.

Horrible customer service! Bought a new machine in Dec. 2025, received it in April 2026. On May 2nd opened it for first use, and it got bad during the initial startup process only. Since that day, I have been waiting for the return label, and today is Aug. 11, 2026.

I have been a loyal customer of theirs for over ten years since their first product launch. Purchased a Rotimatic NEXT in Feb 2025. Unit failed under warranty (mechanical defect) in May 2026.

After escalation, a Zimplistic representative confirmed in writing on June 15, 2026 that they would ship a replacement unit and a return label. Nothing was ever sent, and the company has since stopped responding to all follow-up — including messages to their CEO-escalation email and a formal demand letter sent by certified mail. Order #63847.

I will unfortunately have to submit a legal claim against their company which is going to cause unnecessary headache for me, on top of my rotimatic not working for past 3 months.

Terrible and fraudulent customer service. Seems like this company has gone under liquidation as no one is responding to messages or emails. Previously they used to help straight away but from past couple of months there's no one to help. Please DO NOT BUY new machine