Rowlands Pharmacy Avaliações 

768
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Ver mais

Avaliado com 5 de um total de 5 estrelas

The staff here are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all times. Whilst the entire team are consitently... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you're ever thinking about working in a pharmacy make sure it isn't this one. They allow and protect staff members who treat their fellow colleagues terribly, even after copious amounts of evidence... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Your reminder service failed last time consequently we got down to one day. 0* Your prescribing service is excellent 5* Concentration on selling commercial lines took too much of your energy,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Farmácia

Escrito pela empresa

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

768 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(768)

236 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I would like to say how amazing…

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times.
She is always helpful helping people with babies, getting the queue down, sorting the lines of waiting people and if some meds are not there, she will find out why.

21 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good morning Ms Shortman,

Thank you for your kind words in relation to one of our colleagues. In order for me to ensure that this colleague is recognised for their hard work please can you provide further clarification on which pharmacy you attended as we do have more than one branch known as BRI.

Kind Regards

Chelsea

Avaliado com 5 de um total de 5 estrelas

Well organized pharmacy

Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service.
The entire process is seamless and straight forward. I have been using this service for couple of years.

17 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

We appreciate the great rating. Thank you for choosing us and sharing your experience.
Chantal
Rowlands Pharmacy

Avaliado com 5 de um total de 5 estrelas

Fast

Fast, efficient service in all aspects.

21 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy

Avaliado com 3 de um total de 5 estrelas

Can be variable

I have been using the service for a long time, from before the very start of the "Hey" days and always found it to be excellent with very few issues ever arising. Since it has become Rowlands I have noticed more issues, and items being cancelled without any real explanation, for example a couple of orders where the items were authorised by the GP and the prescription and barcode was in the NHS App. There was no proper explanation, I had to pick the items up from elsewhere. The level of communication has deteriorated as well, there is more of a delay when using the App and the quality of the responses are not great. Items are also taking longer to arrive. I suspect that cost saving is the root cause of this and the issues described above, but that of course will never be admitted.

21 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for your feedback. We apologise for the frustration caused.

Following an investigation, we found that some prescription items had not been received by our pharmacy, which meant they could not be processed with the rest of the order. We worked with the relevant healthcare provider to resolve the issue, and the outstanding items have now been processed.
We appreciate you bringing this to our attention and are pleased the matter has been resolved. If customers ever have concerns about an order, we encourage them to contact us so we can help as quickly as possible.
Thanks
Chantal
Rowlands Pharmacy Online

Avaliado com 1 de um total de 5 estrelas

It’s too complicated

It’s too complicated

21 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thanks for taking the time to leave a review.
As you have not responded to Trustpilot's request for more information, we are unable to locate your Rowlands Pharmacy account or respond with specifics to your review.
If you would still like us to investigate this further and try to make things right, you can contact the Rowlands Pharmacy Online support team directly on the app or by emailing online@rowlandspharmacy.co.uk.

Avaliado com 5 de um total de 5 estrelas

Rowlands gave me the right brand of…

Rowlands gave me the right brand of drug as stipulated by my GP.
I have an intolerance to other formulations which cause me ocular migraines and as hydroxychloroquine is something I have to take every day for the rest of my life, it’s been frustrating that my local pharmacies just can’t or won’t get the right one and keep presenting me with the ones that cause the migraines. I contacted the manufacturer and found that Rowlands do buy it so I thought I’d try them. They don’t have a pharmacy near me apart from the hospital one which I can’t use so I thought I’d try their online service. They got the right drugs first time and they arrived quickly and safely. I’m really happy. Thank you Rowlands

16 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the kind words. Your support means a lot to our team.
Chantal
Rowlands Pharmacy

Avaliado com 3 de um total de 5 estrelas

Your reminder service failed last time…

Your reminder service failed last time consequently we got down to one day. 0*

Your prescribing service is excellent 5*

Concentration on selling commercial lines took too much of your energy, probably

1 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thanks for taking the time to leave a review.
As you have not responded to Trustpilot's request for more information, we are unable to locate your Rowlands Pharmacy account or respond with specifics to your review.
If you would still like us to investigate this further and try to make things right, you can contact the Rowlands Pharmacy Online support team directly on the app or by emailing online@rowlandspharmacy.co.uk.

Avaliado com 5 de um total de 5 estrelas

Good comms

Good comms, process was efficient and clear

18 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the 5-star review. We really appreciate you taking the time to share your feedback.
Chantal
Rowlands Pharmacy

Avaliado com 5 de um total de 5 estrelas

Easy to get my medication

Easy to get my medication. Always on time

21 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy

Avaliado com 5 de um total de 5 estrelas

1st class service!

This service has been reliable and convenient for both myself and my husband ordering is straightforward prescriptions always arrive on time I can highly recommend this service to anyone looking for a 1st class service from beginning to end

20 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy

Avaliado com 2 de um total de 5 estrelas

Medication always delivered late.

9 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thanks for taking the time to leave a review.
As you have not responded to Trustpilot's request for more information, we are unable to locate your Rowlands Pharmacy account or respond with specifics to your review.
If you would still like us to investigate this further and try to make things right, you can contact the Rowlands Pharmacy Online support team directly on the app or by emailing online@rowlandspharmacy.co.uk.

Avaliado com 5 de um total de 5 estrelas

Let Rowlands Pharmacy take the strain for you.

You don’t have to worry about remembering to renew your prescription, Rowlands Pharmacy do everything for you
They send you reminders to renew your prescription,which you tick the medication needed and they forward your request to your doctors surgery who confirm and
check your order so that Rowlands surgery can then send your medicines directly to you.

you by tracked Royal Mail.
No hassle with long waits in doctors surgery to get your prescription…. No queuing in pharmacy to get your medicines
One of the best things I have ever done is sign up with Rowlands Pharmacy.

19 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

We appreciate the great rating. Thank you for choosing us and sharing your experience. Chantal, Rowlands Pharmacy

Avaliado com 5 de um total de 5 estrelas

Simple and reliable

It's a simple way of ordering and receiving my prescription drugs. Our local chemist is often closed due to lack of pharmacists, so I find this less stressful.

In reply to your question, I order online, and they are delivered. Thanks

20 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the kind words. Your support means a lot to our team. Chantal, Rowlands Pharmacy

Avaliado com 5 de um total de 5 estrelas

Easy to order on app

Easy to order on app. Very efficient. Delivered in good time. Saves me so much time.

20 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Dependable service.

Reliable service. Delivered on time and always correct.,

20 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Excellent service

Always kept informed of progress of repeat prescription order. Advised when medication was in transit, via Royal Mail. Advised by Royal Mail of projected delivery time slot.

20 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the 5-star review. We really appreciate you taking the time to share your feedback. Chantal, Rowlands Pharmacy

Avaliado com 5 de um total de 5 estrelas

Have had no problems with my ongoing…

Have had no problems with my ongoing repeat perceptions

19 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Very reliable.

As you would expect i rely on my prescriptions to be on time and correct .I have always found Rowlands to be reliable and on time also takes so much hassle from the process .Thanks Rowlands much appreciated.

20 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Good Morning,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Avaliado com 5 de um total de 5 estrelas

Very efficient and reliable service


Ordering is easy, just log onto the Rowlands app and tick the two boxes, and the items are delivered through my letterbox 4 or 5 days later. I get a reminder four weeks later to order again. Quick and simple

13 de julho de 2026
Avaliação não solicitada
logotipo da Rowlands Pharmacy

Resposta da Rowlands Pharmacy

Thank you for the review. We are glad we met your expectations and hope to serve you again. Chantal, Rowlands Pharmacy

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