Royal Enfield Avaliações 69

Worst customer support service from a big brand Royal Enfield, never expected it to be this much bad.

People working here are so uncooperative and unprofessional.
Kindly don't purchase from here, worst experience.

The products in my royal Enfield are defective.
They are denying to accept anything and are proving themselves unaccountable for this.

Highly unprofessional and disheartening.
They are simply bringing defame for the company.

Really bad service provided by the Sohan Autoworld faridabad branch, provided defected product also the main branch of royal enfield didn't help only gave worst excuses of all. Bad service from a big brand never expected.

They are selling second hand defected bike to there consumer, they just want money inko consumer se koi mtlb nhi h consumer chahe mare jiye inko mtlb nhi defected bike sell krte h uske baad complaint krne jao toh kehte h ki consumer ki galti h usne sahi se check krke kyu nhi li bhai agar check hi krni hoti toh nayi kyu lega vo second hand thodi h jo check krega bhot rude tarah se baat krte h ye kehte h jo krna h krlo sbse jada sohan autoworld bekar h or Royal Enfield bhi usko support krta h mtlb ye h kya rotal enfield jo consumer ko itna pareshan kr rha h koi kuch leta h toh trust pr leta h ki bhai Royal Enfield ki h achi hi hogi ye uska galt fyda utha rhe h bss me kisi ko suggest nhi krunga ki Royal Enfield ki koi bhi bike lo

If there would have been a option for 0 star I would have given that, seriously worst service by the staff not helpful at all no professional inspections of the bike, at first order was delayed of “Royal Enfield Bullet standard 350” was delayed and when I got the order it was defected, which I complained about the next day to the showroom, and got the worst response I would have ever thought from such big brand. Need to improve in providing service to the client. Not acceptable really disheartening.

I have purchased Supermetor 650 in Oct 23 and within 6 month the battery has gone but still service center staff is neglecting and avoiding to replace instead of this they have kept me waited for 2 days.

On 17 April battery was down so I call Road assistance and just started the bike with there own battery. The same got repeated for next day the bike didn't started so called the service center and they took bike along with to Jogeshwari east Voyage Service center. Bike is still at there but they are unable to resolve the issue. Even after paying such huge amount for bike and after service I had such bad experience.
MH 02 GC 6217
Tell 7303444012

Today I had given my Classic 350 vehicle for servicing at Sarabhai Pro wheels, Visat Circle. After making the payment it was shocking to see that washing and polishing was not done. Even I found stains of oil on the guard of front wheel. This seems that they donot bother to deliver the vehicle in clean condition. Even my vehicle was given at 9.20 am in the morning and I am being told that washing is not working. I am really dissatisfied with the service

Diabolical excuse for customer service.
My 350 meteor gearbox locked up after just 14000 miles,RE recovery was through selling dealership.no space,went to next dealer they were full up as well.after the fifth dealership refused to have it.It was delivered back to my home,it's been nearly seven months and not a word from RE.
Obviously too much work involved in repairing the polished tud of a commuter bike.
No reply from RE UK or European branches.
If you want an alternative to an RE please consider a used cb500 or equivalent.
These Enfield's are absolute crp
Having had it for just over 2 years Ive decided to look at it as a lesson in being ripped off by either a call centre or Royal Enfield sales.
An experience not to be repeated .only one star as zero is not allowed.

I bought a 2022 Himalayan the service quoteb was £180 a year plus A £90 a year interim service that had to be done to keep the warrenty £270 in total even more expensive than even a BMW GS 1250 to service as such I decided to do my own servicing following closely to Enfield criteria all good except now this bike has been blitted with electrical issues nothing at all to do with services cheap relays im particular and now a failed fuel pump that I have now got to source and replace all these problems are common love the style of the bike but it's just too unreliable its only done 5000 miles.

Having recovered my Meteor Supernova after being stolen while visiting the UK I waited almost six months for it to be repaired at Iron City Gateshead. I was forced to collect it as it became 'roadworthy' because they needed the space although the stolen screen was not replaced.
Despite contacting Customer Support and the Dealership I do not have a screen or the promise of delivery of a screen which incidentally my insurance company will have paid for. What can you do ? They do not reply to emails or complaints.
It appears I'm in good company here and not alone.
The publicity is just a pack of lies as they want to sell as many bikes as possible but do not understand the meaning of Customer Service or have a parts supply chain.
My next bike is Japanese.

There is a problem in my bike chain set main main I got the third service done when I went to the service center there is a noise in the chain of my bike they said the chain is loose and after cleaning it will be fine still 20 or 25 Since the last few days the problem has continued on the bike, I visited service center today, they told me that the chain set is bad on my bike, it is running so fast, how can the chain get bad, if I do a proper loop clean, now I am in service. I got it done, it cost me Rs 2700, where is it now? The chain set is Rs 3000, this is how the chain will get damaged every 10000 kilometers, how will it run less, I am very fed up with this bike.

Thank you

Service 0% employee not responsing
Royal Enfield lekar bahut bura lag raha hai hamen

Staff at Royal Enfield are not bothered about what customers really want. And don’t even try to make customers feel special. Staff don’t even explain you any specifications about the bike and how does the bike performs. It was a very bad experience in buying my dream bike

Subject: Urgent: Request for Discussion with Royal Enfield Officer Regarding Staff Performance

Dear Royal Enfield Customer Service,

I hope this message reaches the relevant department. I am writing to express my dissatisfaction with the service provided by the staff at a Royal Enfield service center.

The performance of the staff, particularly in addressing and resolving issues, has been unsatisfactory. I am seeking an opportunity to discuss these concerns with a senior official or officer from Royal Enfield to provide detailed feedback and explore potential solutions.

Could you please arrange for me to speak with a designated officer at your earliest convenience? I believe that open communication is key to resolving these matters and improving the overall customer experience.

Thank you for your prompt attention to this request

Vijayawada auto nagar service centre 100% West

Bad behaviour of management of mathura service center.
Mera phone lekar khud ko customer feedback fill kr diya .
Service charges + 2-3 time labour charges.
Mera first no. Tha service ka time of gate entry morning 6:45 and gate out time evening 6:00 .
Nothing to major reason and repair... Only two three work like service, chain set change and handal change.but cost paid by me Rs. 5431.00+1299

I'm not sure who chooses the people to work on their stands at shows but I've never experienced such rudeness than at MCL Birmingham this weekend

I believe her name is Leah? Unhelpful, rude and just a bit, up themselves? They were the same at MCN Peterborough too, I thought maybe I had just caught them on an off day, but nope! Just a rude person.

Not a good representative for Royal Enfield.

Overall I have positive experience with this company though motorcycle price is not affordable for all and require timely maintenance.

Nobody responds anywhere, all the numbers shown on websites are Robots; press 1/2/3, & at the end nobody answers the call; customer call 1800… don’t have any clue about anything…

Royal Fraud

Iam booking the GT650 but tha showroom members not respond iam pay tha money also but not give any response so kindly do tha needful😈😈😈😈😈😈😈