I adopted a cat from RSPCA West Hatch. The staff are very knowledgeable and friendly, responding quickly via emails or phone calls. I was given plenty of helpful information regarding his needs and ad... Ver mais
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Paid 7 quid extra for an express delivery, theyve posted it through as normal and not express delivery, 3 days later my parcl still not even been handed over to royalmail. Not a serious company what... Ver mais
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We adopted a dog and the process was made so easy by the helpful, friendly and above all very professional staff. They went above and beyond to ensure that we fully "bonded' with our chosen dog before... Ver mais
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The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Ver mais
Detalhes da empresa
Escrito pela empresa
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Informações de contato
Reino Unido
- www.rspca.org.uk
2,6
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sent 2 emails about dog neglect and…
Sent 2 emails about dog neglect and couldnt be bothered to respond,these cowboys are worse than the owner,get gone and fold,useless hacks
25 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Dave,
Thank you for your feedback. We understand how frustrating it is to not have received any contact, especially when you are trying to reach us for help for a dog you’re concerned about.
So that we can look into this, please do get in touch with us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We appreciate your compassion for the dog and thank you for taking the time to provide this feedback.
Best wishes,
Emma
Had several experiences with this uncaring organisation. Used to donate but no longer. We found a dog in a yard in our village totally neglected and reported it. As there was a small shelter they refused to do anything 😢
Uncaring organisation
24 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Margaret,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after contacting us about the dog you were worried about. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes,
Sarah
Very friendly and helpful staff
Very friendly and helpful staff. Always prepared to go the extra mile. Nothing they won't do to secure the safety of animals.
You're welcome.
🤗
1 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Ross,
Thank you so much for your kind words. Every animal matters to us and we are truly grateful for your support which allows us to continue our vital work for animal welfare.
Best wishes,
Emma
Caring and prompt
Following a neglect case I logged.
The call handler was incredibly caring and listened patiently.
An Officer was dispatched promptly, called me to clarify the situation, and later followed up with an update.
Unfortunately, I missed that final call, but the message left for me- although the outcome was upsetting, it was one I understand was inevitable.
Thank you, RSPCA.
I’ve made a donation in the poor dog's memory as a small gesture of my appreciation.
16 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Julie,
Thank you for taking the time to share your experience with us. We understand how difficult and upsetting it can be to witness an animal suffering, and we’re incredibly grateful that you took action to report it.
Our teams work very hard to ensure that they can assist the animals that need them most as quickly as possible. Our goal is always to prevent animal suffering. While euthanasia is a heart-breaking last resort, it is a difficult decision made by veterinarians in cases where an animal is suffering and there are no other options. We truly appreciate your understanding and compassion.
Thank you for your very thoughtful and generous donation in memory of the dog, your support helps us to continue this incredibly vital work.
Best wishes
Emma
Useless and Uncaring
They told me they wouldn’t come out to check on a dog that was potentially being neglected and left alone in a house day and night unless I went inside myself and reported back on the dog’s condition. I’ve also heard multiple other stories about the RSPCA failing animals that needed help.
16 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hello Richard
Thank you for leaving your review and sharing your concerns regarding the dog you reported. We really appreciate you looking out for an animal you believed was in distress. We’re so sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
If you'd like us to look into how your concerns were handled, please fill out the website's complaints form:
www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to share this — it helps us improve.
Best wishes
Emma
Appalling organisation
Appalling organisation. They facilitate extremists to perpetrate lies about greyhounds they allege are missing but who are actually not missing but safe and well. I have also known them harass bereaved families having been left a % of an estate as a legacy. They demanded to know the value of every household item, many only of value to family and also threatened court action over a car sold to a dealer as part of the estate. Scavengers is what they are.
16 de maio de 2025
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Liz,
Thank you for leaving your review. We appreciate you taking the time to share your concerns.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you know the families that have a complaint about the RSPCA please do advise them to get in touch by filling out our complaints form which you can find here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Alternatively, if you have been involved with the situation you mention please do provide further details on our complaints form so that we can assist you.
Best wishes
Emma
I inquired about adopting a dog, and found out UK pet passports are no longer valid
I inquired about adopting a dog, but I live in Germany, and didn't know that the rules had changed for UK pets, and that the UK Pet Passports were no longer valid. The RSPCA was the only place to tell me this. No other place even mentioned it. Despite being disappointed, I am glad to have been told, so that I don't waste any more time.
15 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Joan,
Thank you for your review. We appreciate the advice you received regarding the changes to UK Pet Passports no longer being valid will have been disappointing, but we are very glad that our team was able to provide you with all the information you needed.
I'd like to thank you again for caring about adopting — we know how much it means to the animals waiting for a home and we hope you find the perfect match soon.
Best wishes,
Sarah
Swift, kind and accessible advice given
I have been a supporter for many years and have seen the amazing work the RSPCA does. They are stretched to the limit with resources but genuinely do their best for animals in need. I have found their response to my appeal for help and information quick, thorough and pleasant. They witness the most horrific abuse and fight cases in court that change the lives of animals and laws to protect them. The world is a better place because of the RSPCA and I am sad to see some unsubstantiated, poor reviews written by unrealistic members of the public. Perhaps the cyber critics would do well to find out more about the staffing levels, pressures and hard work of this brilliant charity.
11 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Eva,
Thank you so much for your very kind words and for your long-standing support of the RSPCA.
I am so pleased to hear that you have always received the support you needed when contacting us. Your encouragement means a great deal to everyone who works tirelessly to help animals in need. We are grateful for your understanding of the challenges and pressures our staff face daily, and your support allows us to continue to continue our vital work.
Best wishes
Emma
Disgusted with the lack of help given…
Disgusted with the lack of help given on a webchat with Ryan L:
My daughter is seriously ill and been taken into Hospital so her dogs are left alone in the house as she lives in her own house 10 mile away. My wife is disabled and I am 78 year old looking after our own dog. I rang the RSPCA to ask advice regarding rehousing and Ryan refused to help or advise. All he could do was tell me it is the next of kin legal responsibility quoting "you have to deal with it ". Meanwhile the dogs are alone in the house so we are trying to visit twice a day as well as Hospital visits and care for our own dog. Not very helpful or ethical response.
11 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Paul,
Thank you for your review. We’re really sorry that your experience left you feeling frustrated after contacting us for assistance with your dogs while your daughter is in hospital - we appreciate this is a very distressing time for your family.
We’d really like to look into how your webchat was handled so please do get in touch and provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Sarah
I understand this is a charity but this…
I understand this is a charity but this should not in any way impact the care provided to animals in need. I am disgusted to say that after several concerned neighbours reported a very poorly, starved and neglected cat the RSPCA have closed the case with no further action, leaving the cat in exactly the same condition. I am shocked at the lack of care from this charity that ‘helps animals in need’. We must do better, any animal suffering should not just be dismissed.
8 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Sarah,
Thank you for your review. I’m truly sorry that you felt let down and dismissed after you called us to report your concerns for the cat you are worried about. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We appreciate your compassion for the cat and thank you again for taking the time to provide this feedback.
Best wishes
Emma
Dogs left in empty flat, RSPCA not helping
I am really dismayed by the lack of help from the RSPCA over a very serious case of animal abuse and neglect.
We first contacted them a week ago about two dogs being kept in a totally unoccupied partially windowless empty flat. It has no utilities and the owner does not live in the town. Owner visits are rare and brief.
Following a fire previously at the flat (same owner, when it was occupied) the dogs were found in appalling condition - filth, masses of clutter, severe neglect.
We can now hear one dog, which cries all night and the sound is growing weaker and more pitiful.
The RSPCA initially said it no longer carries out welfare checks and we would need to prove that there is at least 24 hours between visits which we don't have the technology in place to prove.
We called again the other day and they promised an officer would call us back because one animal now can't be heard and the other is weakening. But no-one called back. I have taken temporary accomodation because the pitiful sound of the dog's suffering all night is too disturbing, and it continues literally until dawn. The RSPCA is an organisation that I respected and trusted but the animals are being badly let down and potentially left to their fate.
3 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Adam,
Thank you for taking the time to share your concerns, and I’m truly sorry that you feel so dismayed after you called us to report your concerns for these dogs. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for these dogs.
Best wishes
Emma
Pidgeon trapped
A pidgeon was stuck in the netting of a building in liverpool and we phoned the RSPCA, it took 10 minutes to get through to someone, and then was left on hold again just to get told we had to call the council and they could not help. By the time they told us we had to call someone else that pidgeon couldve died or lost its leg. Their one job is to help animals and they left it almost 30 minutes to actually tell us they couldn't, and even then by the time we finally got through to the council they also told us they wouldn't help.
1 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Ruby
Thank you for leaving your review and for caring about the pigeon you reported. We are sorry to hear that your experience left you feeling frustrated.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your call was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Every animal matters to us and we’re working hard to provide guidance even when we can’t attend in person. Thank you for taking the time to share your experience, your feedback will help us improve
Best wishes
Sarah
If I could rate it a 0 I would
If I could rate it a 0 I would. I noticed a horse deadon a field this morning. The horse next to it was chained up and clearly very distressed. I decided to call the RSPCA for help, but was met with a very rude woman on the phone. She told me I need to go over to the horse and see its condition. I told her no, it’s not safe to do so because I’m disabled and the other horse is very distressed. She told me that the field is very large (it’s not) so I need to provide her precise details. I said if they could send someone out they would very clearly see the horses condition. She then told me that they are very busy and I again need to approach the horse or call the local town council. Her attitude continued again repeating how busy they are and that the area wasn’t coming up on her system. Absolutely ridiculous advice to tell someone to approach a distressed horse. I was told “I know you’re very upset about the horse” to minimise what I was saying. Very disappointing care from the RSPCA.
29 de abril de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Angela,
Thank you for taking the time to share your review and I’m truly sorry that you felt let down after you called us to report your concerns.
We’re always looking to improve how we work. We would like to review how your call was handled so please could you provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
Crabbing Vs boiling lobster?
Attempting to ban children from “crabbing” what about restaurants boiling lobsters alive????
Children don’t intend any pain towards crabs…
Can the same be said for chefs/cooks and patrons of restaurants?
Where is the ethical line to be drawn?
Addendum: dont eat eggs, youre killing baby chickens..
27 de abril de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi
Thanks for your message, we share your concerns about lobsters and crabs used in the food service. We absolutely do not agree with lobsters being boiled alive, and have campaigned on this specific issue alongside the team at Crustacean Compassion [https://www.crustaceancompassion.org/news]. We are pleased to see this practice is likely to be coming to an end soon.
Our recent work encouraging people to reconsider crabbing is based on a growing understanding that crabs, lobsters are sentient and have feelings too, and we are encouraging people to treat them with kindness, compassion and respect.
With best wishes
Sarah
It all went very well
All the staff we encountered were clearly passionate about the animals they care for and made us welcome. The questions asked of us were reasonable (we have experienced a more 'aggressive' assessment process with another agency many years ago.
We were given plenty of time to ask questions, spend time with our prospective pet, introduce a grandchild time the date of adoption to suit our other commitments and engage with care staff to clarify the animal's history and needs.
Special thanks to 'Kit'
17 de abril de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Dear Adrian
Thank you so much for your great feedback, we really appreciate it. As you experienced, our staff work hard to find the best match for all our animals in need of a loving home and for prospective adopters too. We wish you many years of happiness with your new family member.
Kind regards
Sarah
Although the RSPCA is very busy
Although the RSPCA is very busy, as we all know, due to all of the cases they have to deal with, they still got back to me quite quickly when I had a query. Sent me some info too, which explained what I needed to know about what supermarkets were selling RSPCA assured meat, which is very important to me. So thank you for both your advice and your time.
23 de abril de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Deb,
Thank you so much for taking the time to share your kind words. We are so pleased we were able to assist you with your query. It means a lot to us to know that we could help ease some of your concerns.
We are very grateful for your support and compassion for animal welfare.
Best wishes
Emma
On reporting what seemed like an…
On reporting what seemed like an injured animal, I was met with a positive and informative response, and was given an overview that resolved my concerns.My appreciation to the RSPCA for how they handled my query.
16 de abril de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Dear Ms Craig
Thank you for taking the time to leave a review of your experience. It's great to hear we were able to help you with your query. Every animal matters to us and we’re working hard to provide guidance even when we can’t attend in person.
Best wishes
Sarah
Supported to help a trapped animal
I called RSPCA for advice about trapped animals. The operator was very supportive, tried their best to help me and gave me realistic advice given their limited availability of resources. I was directed to local organisations one of which managed to help and resulted in the animals being freed. Thank you
22 de abril de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi JL
Thanks very much for your positive feedback for our call handlers. They answer nearly a million calls each year and it's good to hear they were able to point you in the direction of someone who could help the animals.
Best wishes
Emma
Went in to donate some treats
Went in to donate some treats, toys and blankets. The receptionist was very appreciative and kind 😊
18 de abril de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Emma
Thank you so much for your kind words and also the donations you brought in for the animals we’re looking after. Your support helps us continue our work so we really appreciate this.
Kind regards
Sarah
Is it for the animals or just the money?
I have a great house with a nice garden. I have one dog that is super friendly and loves every animal and human. I applied for a dog. Filled in their endless form. It said, if we don't contacted you assume you have not been successful. What sort of a response is that? I did not get a response in 2 months.
Reply to their reply -
There were multiple dogs I was interested in. The form obliged me to choose one. I was looking for an older dog, so I'm sure there was not a queue. Are you there to find good homes for animals?
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Charlie
Thank you for your interest in adopting and I'm sorry to learn you didn’t hear back.
Some animals like puppies and 'fashionable' breeds receive a huge number of applications. So our branches can struggle to deal with demand, which is why they may give advance notice that they won’t be able to get back to everyone who applies. Much as they’d love to respond to everyone individually, sometimes their limited resources mean they must focus their time and energy on looking after animals in their care instead.
Thank you again for wanting to help an RSPCA animal.
Best wishes
Emma
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