I adopted a cat from RSPCA West Hatch. The staff are very knowledgeable and friendly, responding quickly via emails or phone calls. I was given plenty of helpful information regarding his needs and ad... Ver mais
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Veja o que dizem as avaliações
Paid 7 quid extra for an express delivery, theyve posted it through as normal and not express delivery, 3 days later my parcl still not even been handed over to royalmail. Not a serious company what... Ver mais
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We adopted a dog and the process was made so easy by the helpful, friendly and above all very professional staff. They went above and beyond to ensure that we fully "bonded' with our chosen dog before... Ver mais
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The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Ver mais
Detalhes da empresa
Escrito pela empresa
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Informações de contato
Reino Unido
- www.rspca.org.uk
2,6
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent dog ball launcher
Excellent dog ball launcher. Good delivery and well packed.
11 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Anne
Thank you so much for leaving your review. We're pleased to hear it's what you were looking for and hope it's much enjoyed by your doggy friend.
Best wishes
Emma
Further from the RSPCA answer to my…
Further from the RSPCA answer to my last post, why bother with your mandatory excuse email. Its pathetic, I have had to listen for a second day to a bird in distress in a drain and you couldn't care less as the time saving animals and birds would mean you cannot make your begging adverts for funds as quick.
Even the fire brigade said they can only come out if you ask them to.
Pathetic organisation, my payments have been cancelled, and I know a few other people who have agreed to stop funding you. Hopefully you will run out of funds and some can go to another organisation who ACTUALLY CARES for animals.
11 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Dear Neil
As we mentioned in our last reply, we can review how your call was handled if you provide us with further information on our complaints form. We would like to look into this so please do get in touch on:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
There was a stray cat in my back garden…
There was a stray cat in my back garden and she was there and wondering about for 4 years and I would feed the cat and I told rspca and they told me to take the cat
To the vet and the cat had no owner and was in poor state and she ended up pregnant and I rang rspca and when I asked what could I do they couldn’t take her so I told them I can’t take her in I have 4 cats of my own and they said well just leave her and I said she’s going to do die and they said cats can survive outside etc and I told them she will die and guess what she died and so did her kittens and I hope rspca know they are the reason of that they advertise and put them selves out as if they are doing well for animals but don’t do nothing for them animals I don’t remember the date or month but I remember this was before December so therefore I have put down a date as you have to put a date down to let this review out
23 de outubro de 2025
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hello Asmaa
Thank you for taking the time to share your concerns, and I can understand how upsetting and frustrating this would have been. It's so sad to hear that the cat and her kittens passed away.
As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
If you ever have concerns again about how something you report has been handled, please do contact us straight away on the website's service complaints form below so that we can look into the matter:
https://www.rspca.org.uk/utilities/contactus/complaints
Thank you so much for caring about the cat and seeking help for her.
With best wishes
Emma
Wouldn’t even give 1 star reported…
Wouldn’t even give 1 star reported someone for cruelty to a dog they visited a told the person I did it and they attacked me and was arrested I have a police reference number I will never trust the RSPCA again
9 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi David
Please get in touch with our Service Complaints Team on the web form below as we need to look into this straight away for you and will need specific details which can't be given on a public forum:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
Useless Organisation
Have found a poor bird but can’t do anything about it. Why ask for donations when you can’t look after animals.
5 de março de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Gabby,
Thank you for your review. We're so sorry you felt let down when you tried to reach us. We understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can by safely transporting them to a vet, rather than waiting for the RSPCA. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
You can find more information on this page of our website about how to help the bird including how to find a local wildlife rescue centre:
https://www.rspca.org.uk/adviceandwelfare/wildlife/birds/injured
Best wishes
Emma
Rubbish
The RSPCA won’t go to most call outs, they tell you to contact tiny sanctuaries and rescues with less resources and money. They’ve gone right down in my estimation 😡
7 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Sarah
Thank you for getting in touch and for caring about the dog you reported. We’re really sorry that your experience left you feeling frustrated — it’s understandable to feel upset when you believe an animal may be at risk.
The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.
We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more.
We work with a variety of local rescues across the country and appreciate the incredibly valuable role they play in helping us rescue and rehabilitate thousands of animals each year.
It's through the power of working together – animal lovers, dedicated charities, veterinary professionals, and local authorities – that we can collectively provide swifter and more widespread help to more animals.
Best wishes
Emma
Disgraceful
Disgraceful. The RSPCA used to be good years ago. They don't care about animals they only care about your donations. They don't deliver any services, there are no pet services and they wont even come out for injured wildlife either. They only help when there is a camera on them for publicity or when they want donations. Don't give them nothing.
1 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Kevin,
Thank you for sharing this — we are sorry that you feel let down by the RSPCA.
The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.
We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more.
Please know that all comments are taken seriously. We learn from them, and they remind us why we push so hard to improve animal welfare across England and Wales. Behind the scenes, our teams are working every day to help as many animals as possible with the resources we have.
Best wishes
Sarah
Useless
I have only called twice and both times absolutely zero help. I don’t even know how this organisation exists when they won’t help trapped animals or animals at risk. No wonder they have an average of 2 stars. They might as well just shut the doors and all go home.
7 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Chris,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after reporting your concerns to us. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.
That doesn’t mean your reports weren't important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for the animals in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Sarah
Absolutely awful
Absolutely awful. Called up about a stray cat abandoned by its previous owner which has no verifiable chain of custody and was literally told to kick it out of my house. These people do not give two hoots about animals. If I could give zero stars I would. Just appalling.
5 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi GM P,
Thank you for leaving your review and sharing your concerns regarding the cat you reported to us. We truly appreciate you looking out for the stray cat. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
Best wishes
Emma
RSPCA waste a lot of time and don't come back to you
RSPCA waste a lot of time and don't come back you, and they also keep the same rescue cats reserved over a month long counting for other people while there is a big backlog of new rescue cats still waiting to come in to take their place. We've decided go elsewhere to other charities.
4 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Martin,
Thank you for taking the time to share this — it sounds like a really frustrating experience, especially when you were trying to offer a cat a loving home.
It’s most likely that you applied to adopt the cat from an RSPCA branch. Because RSPCA branches are independent charities, we’re not able to look into their enquiries or complaints from the national office. Each branch manages its own rehoming applications and communications, so the best way forward is to contact the branch directly.
You can find their contact details here: https://www.rspca.org.uk/whatwedo/yourlocal
If you choose to email, adding “For the attention of the Branch Trustees” in the subject line can help your message reach the right people.
If you think it was a national animal centre your applied to, or are unsure, please get in touch with us by filling in our complaints form here and we’ll be able to advise you:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for caring about adopting — we know how much it means to the animals waiting for a home.
With best wishes
Emma
Extremely helpful
Extremely helpful. Considered my query thoughtfully and carefully, and were great to deal with!
4 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Tom
Thank you so much for your kind words. We truly appreciate your feedback and are glad our team could assist you with your query.
Best wishes
Emma
I asked for advice and was responded to…
I asked for advice and was responded to straight away with very comprehensive information.
3 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Rhian,
Thank you so much for taking the time to share your kind words. We are so pleased we were able to assist you with your query. It means a lot to us to know that we could help with the information you needed.
Best wishes
Emma
Useless.No-one should donate
Useless.No-one should donate. Reported deliberate harassment and killing of wildlife in a public park and they just said 'oh you go and report it we're too busy!' Doing what? Raising money so someone can be on a chat telling you they can't do anything?
2 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Dean,
Thank you for taking the time to leave a review, and I’m truly sorry to hear that you feel let down after reporting your concerns about the wildlife at the park.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for the wildlife.
Best wishes
Emma
They won't help a trapped pigeon
They won't help a trapped pigeon. They say they prevent cruelty, but they aren't.
Update: I read and followed the advice. Still had a distressed pigeon in my flat for 72 hours and my kitchen is now a biohazard.
1 de junho de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Alfred,
We're so sorry you felt let down when you called us about the trapped pigeon. We understand how distressing it is to see an animal in need. In order to help as many animals as possible we will always ask people to take action to help small sick or injured wild animals themselves if they can. That’s because it’s the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect.
For advice and support on how you can help the trapped pigeon please see this page of our website: https://www.rspca.org.uk/adviceandwelfare/wildlife/birds/trapped
Every animal matters to us and we’re working hard to provide guidance even when we can’t attend in person. Thank you for taking the time to share your experience, your feedback will help us improve
Best wishes
Sarah
I was on the phone for one hour
I was on the phone for one hour, telling them about a trapped dear, location sharing the lot,to be told at the end of the conversation no body is available to help. Why have we got the RSPCA you should be ashamed of yourselfs. I was told they was bad but I thought I will give them the benefit of the doubt. You won't be getting any more donations from me.
18 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Karen,
Thank you for leaving your review and sharing your concerns regarding the deer you reported. We truly appreciate you looking out for the deer. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.
Thank you for taking the time to share this — it helps us improve.
Best wishes
Sarah
Rspca enables animal abuse
Many years ago I naively donated to this corporation masquerading as a charity, but after several negative experiences, they'll never see a penny from me again.
They're disinterested in helping animals in distress. They find excuses NOT to help. This happened 3 times.
The final straw was when I found a little dog that had very obviously been taken into the woods and killed with bricks and left there. It may have had a chip to aid identification. But Rspca were not interested in investigating this obvious animal cruelty case and became overtly hostile towards me.
They virtually accused me of making it up. Their followers on social media joined in the bullying and xenophobic behaviour against me based on details about my ethnicity gleaned from social media. What a shame you don't investigate animal cruelty with the same vigour.
Rspca staff also tried to pressure me into providing my sensitive personal data while themselves hiding behind their corporate name.
I was left distressed and concerned for my own safety.
Rspca has zero concern for animals, it is just another demonic corporation that focuses only on revenue collection.
A vile, nasty, greedy, xenophobic corporation that enables and facilitates the abuse of God's creation.
1 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Rabbi,
Thank you for your review. We’re really sorry to hear your experience with the RSPCA has left you disappointed, we appreciate how distressing this situation must have been.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your calls were handled please do get in touch and provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
Scam artists and animal abusers. One star is far too much for this…
One star is far too much for this “Charity”
I contacted them due to an injured stray walking on three legs. A foot covered in blood, cuts all of it and an infected eye.
The rude woman said they do not have any resources. (Even though the take 150 million each year in donations to help animals).
I asked for a code to take it to the vet. Which is usually £50 towards a bill of £160 - £180 for a consultation, antibiotics and perhaps pain relief. I was told they are no longer giving codes to help stray sick or injured animals.
I speak from experience as I have rescued and helped 27 strays. I currently have 12 cats due to the fact there is no where for them to go and the RSPCA do not care in the slightest.They give pay there CEO’s and shareholders a healthy wage so animals suffer. They care the modern day scam artists.
They are disgusting people! Another cat that will end up dead thanks to the RSPCA!
26 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Np,
Thank you for taking the time to share your concerns, I'm truly sorry that you feel let down after having contacted us about that cat you are worried about.
As requested previously, so that we can look into your concerns please do get in touch via our complaints form so that we can review how your call was handled.
https://www.rspca.org.uk/utilities/contactus/complaints/form
We truly appreciate your continued passion for supporting cats in need of assistance.
Best wishes,
Sarah
In Answer to RSPCA Reply from 8th May
In answer to your reply, your website currently advertises (amongst other benefits) a 24/7 staff counselling helpline, just curious to know if you're still able to run that during the night or if you've had to make a difficult decision to prioritise resources on what's most important?
I have photos and video footage of this cat looking in a worse state than some of the animals that needed to be rescued on your primetime television advert and the fact that this cat is now dead (and was last seen alive the day that your officer said he "had life left in him") speaks volumes as to how desperately in need of help this animal was.
Unfortunately, I am disabled and do not have a car so could not take this cat to the vet (as I told the numerous people I spoke to regarding this cat), I rely on my local vet to come to my home to see my cat. Also, as your inspectors have an annual salary of £24,000 - £38,000 and advertise themselves as rescuers of animals in need, I would have expected that taking a sick animal to the vet fell more within their purview than mine.
You have taken pains to emphasise that that you have no more legal powers than any member of the public to help sick and injured animals and that you actively advise members of the public to just take these poor, unfortunate animals to a vet themselves, rather than contact you. May I ask exactly what is the point of your organisation any more?
In my opinion - and from your abysmal Trustpilot rating, it would seem that it's just not my opinion - you have ceased to be fit for purpose. My cousin is a volunteer with the badgers trust and has his mobile phone switched on 24 hours a day and he, along with fellow unpaid volunteers, will attend to sick and injured wildlife (not just badgers) at any time of the day and night. Over the years I have contacted many animal charities for wild animals in distress, most recently South Essex Wildlife Hospital and Fox Angels (both excellent animal welfare charities) and both times animal rescuers made themselves available during the night. Although it was your utterly ineffectual response in daytime hours that was the real problem for this cat.
I really do despair at your attitude. Do you have any idea of how poor your reputation is now? Another unpaid volunteer I spoke to regarding this experience (unfortunately too late for the cat in question) with an organisation called Pippa's Army explicitly told me never to go to the RSPCA, that everyone they knew that worked with animals thought you did more harm than good.
It would seem that the public has lost confidence in your organisation and with good reason.
8 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Kirsty,
We are very sorry to read that you are disappointed with our previous reply.
If you have further concerns that you wish to raise please do get in touch via our complaints form so that we can look into how your calls to report your concerns for the cat were handled. We always look to improve how we work and we value feedback, even when it’s difficult to hear.
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes,
Emma
Fantastic response from Rspca
I recently contacted the Team at RSPCA, for some guidance on Birdfeeding .
I am pleased to say the Team replied swiftly , giving me advice on how to safely feed the birds whilst there is a disease being transmitted via regurgitated feed from flat bird feeders .
I sent a second email with pictures of my bird feeder I had made and again,the Team replied and advised that perhaps I could hang fat balls or a hanging feeder off it .
Thanks again guys ,really appreciate your help and advice .
Keep up the good work , know you're extremely busy . Many thanks .
27 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi Robert,
Thank you so much for your very kind words regarding the bird feeding advice you received from our team. We are thrilled to hear that our guidance helped you feed your local birds safely whilst you are concerned for their health. We truly appreciate your commitment and concern for the bird's welfare.
Best regards,
Sarah
Recent experience of adopting poodle from RSPCA.
I have recently adopted a rescue poodle from RSPCA Block Fen. The RSPCA were involved with the appalling situation of finding over 200 poodles in a horrific hoarding situation. The poodles were living in truly unbelievable conditions. I have seen nothing but the greatest compassion, and care for the animals during my contact with the RSPCA. Tiffany and team have provided honest information about the health of my aged 'end of life care' poodle and have given the greatest loving rehabilitation whilst Stanley was in their care. The RSPCA could not have done more and is such a life-line to animals in such circumstances. I have nothing but praise for them.
16 de maio de 2026
Avaliação não solicitada
Resposta da RSPCA (England and Wales)
Hi J Swift,
Thank you so much for your incredibly kind words for the team at RSPCA Block Fen — the team will really appreciate this.
We are so pleased that you could offer Stanley such a loving home after his very difficult start and we are thrilled to hear that he is settling in so well. Your support allows us to continue our vital work helping many other animals like Stanley.
Best wishes,
Sarah
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