RSPCA (England and Wales) Avaliações 

1.916
•
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I adopted a cat from RSPCA West Hatch. The staff are very knowledgeable and friendly, responding quickly via emails or phone calls. I was given plenty of helpful information regarding his needs and ad... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Paid 7 quid extra for an express delivery, theyve posted it through as normal and not express delivery, 3 days later my parcl still not even been handed over to royalmail. Not a serious company what... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We adopted a dog and the process was made so easy by the helpful, friendly and above all very professional staff. They went above and beyond to ensure that we fully "bonded' with our chosen dog before... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Ver mais

Detalhes da empresa

  1. Caridade
  2. também em
  3. Serviço de Resgate de Animais

Escrito pela empresa

At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

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2,6

Todas as avaliações

(1.916)

294 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

AWFUL Service

Reporting a 9 week old puppy that is left outside, not sure if they have food or water, temperatures have been really hot, the puppy is constantly crying all different times of day as always outside, RSPCA not interested! adverts on the TV that claim they care! what a joke. Advisor saying can't do anything and asking me to monitor the situation. Absolutely disgusting service. That poor animal.

6 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They should be re named The Royal Society of cruelty to animals

They should be re named The Royal Society of cruelty to animals. Hateful cruel monsters. The only power they ever had & think mini policemen.
After developing MCASa disease that a fur baby means you are very ill years I tried medication, masks, I tried despite unable to tolerate mast cell inhibitors & feel sick I wasn’t ready to let them go but was so sick we started looking for nice homes. Neither let anyone groom them 5hey were lovable horrors Shiz are stubborn lazy & worm into your heart. We asked for rehoming. The day she came I was strong but then the thing I will not call a woman as it dishonours our species. It looked pleased with the 8 year old I had from weeks old saying “oh yes a quick trim & he will go fast (he would bring in hundreds) my beautiful.older boy she looked & said he has blue in his eyes I will get him destroyed. I screamed & grabbed my boy & begged it no, if he can’t have a new home then we will get him shaved right down he can wear a jumper you are not having him! I said a home with an elderly person he hates walks so he can be company he is funny living a good boy always asks in his funny language to go out to the toilet, burying our faces in each others my best friend my sweet boy I felt my throat closing the hives the vile MCAS so needed medication fast. My stupid husband raised to think anyone in a uniform knows best helped it pick him up he growled at it furious taking him from his mum. I screamed my blood pressure to low to stand no he is mine, I do not give permission, I called you to help don’t you dare put my healthy dog down. He had a clear bloods & scans 2 months ago it’s murder. I tried to find where it took him. I rang our vets it asked my husband for their name. Sorry he is not here and we would have said no. It knew that so went somewhere we wouldn’t find. Two days 100 calls and it finally called me to say he knew he was dying and struggled & died alone on a table. Do you want the body back? Something snapped my voice took all the arrogance from her voice, not screaming not crying like something took over I snarled call my boy by his name call him a body again and come here & say it again to my face. It finally reined its extensive neck in and was very quietly spoken . I am sorry I won’t say again I will use his name. What freezer is my sweet boy in, where is he? No answer I will take him to the crematorium I didn’t think you would want him, he may have gone though. Best you pray he hasn’t. The killing vet anonymous we could not find the name of the ask no questions killer. We got a small box left by the frond door in a plastic bag. My children & myself cannot get past it. Never trust them they look at a dog as revenue and if see none kill because anything else an expense. If he was sick and cruel to keep him alive we would have called a vet given him all his naughty treats he had a really good appetite this wasn’t a kindness this was it not knowing how much life in him he had possibly another 4 years after checked when had a bad tummy but nothing wrong his bloods amazing for his age. He couldn’t see so well but dogs don’t rely on 20/29 vision their nose and ears are the inportant senses. They see in black & white outlines they never rely on that sense, do we put anyone over 70 down if can’t see so well? No so money their motive of cherry picking who gets to live.

24 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Lizzie,

Thank you for taking the time to leave your review and sharing your concerns about your experience.

Please be assured that our goal is always to prevent animal suffering. While euthanasia is a heart-breaking last resort, it is a difficult decision made by veterinarians in cases where an animal is suffering and there are no other options.

We take all service complaints seriously. If you would like us to look into the handling of this case please do use our formal complaints process so we can review the specific details:
https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you again for your valuable feedback.
Best wishes,
Emma

Avaliado com 1 de um total de 5 estrelas

If you want to donate you can do it…

If you want to donate you can do it instantly online or by phone. If you want to report an animal in distress that's were it falls apart.
I will never report a animal to this set of money grabbers ever again.
You ought to be ashamed of yourselves.

25 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Andrew

Thank you for your feedback after trying to contact us about an animal you’re worried about. We understand it can feel frustrating to try to get through to us, particularly when you are concerned for the welfare of an animal.

We are actively working to balance the high volume of calls we receive daily with our limited charity resources. We have an automated system which is designed to quickly route urgent animal cruelty reports to dedicated handlers, ensuring those animals in immediate danger receive priority assistance.

We acknowledge that this system is not perfect and can lead to extended hold times and recorded messages for general inquiries. We are continuously reviewing and refining our processes to improve accessibility and make sure everyone can connect with the right support as efficiently as possible.

We’re sorry if you did not get through to us, but if you are still concerned about an animal, please do try to reach out to us again.

We appreciate your patience and your care for animals.

Best wishes,
Emma

Avaliado com 1 de um total de 5 estrelas

Terrible charity

Terrible charity. I waited 1/2 hour to speak to them and it was useless. They don’t take any action! I reported an aggressive tom cat that has been abandoned. Skinny and not neutered attacking my cat and all cats in neighbourhood. I took pitty on him and fed him in my driveway to deter him to jump in my garden and after he attacked and scratched me. It’s definitely not vaccinated and not chipped. Looking constantly for food. RSPCA asked me to catch him then they will come and get him but how can I when is so aggressive. They refuse to come and help. Useless and I will not give any money in future because they do nothing to help.

2 de julho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Michaela,

Thank you for taking the time to share your concerns, and I’m truly sorry that you felt let down after you called us to report the cat you’re worried about.

We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this cat.

Best wishes
Emma

Avaliado com 5 de um total de 5 estrelas

I received advice on the query I had

I received advice on the query I had. The advice was very specific and thorough. Thank you.

29 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Thank you so much for your review Roberta. Our Advice Team is happy to hear that you were pleased with the response you received.

With best wishes
Emma

Avaliado com 5 de um total de 5 estrelas

So helpful and friendly deserve 10 stars

So helpful and friendly deserve 10 stars

28 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Thank you so much Ian. We really appreciate this. Every animal matters to us and support like yours helps us continue in our work.

With best wishes
Sarah

Avaliado com 1 de um total de 5 estrelas

Support smaller animal charities.

Anyone who works for an animal charity will tell you that the RSPCA are useless and is disliked by other animal charities. They're the biggest animal charity in the country, and yet they often dump dogs off at smaller rescue centres.

7 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have just read a story where a…

I have just read a story where a beautiful fawn was caught on a barbed wire fence. The person who found it rang the rspca and just got past from post to pillar, in the end she gave up and managed to get someone else to help. All I can say is the last time I donated to you will be the last and I will be cancelling my monthly subscription too. Shame on you, your just money grabbing now, so where is the help for this fawn.

27 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Tamsin

Thank you for sharing this. If you know the person whose experience you’ve read about please do ask her to contact us via our website’s complaints form as we’d like to look into it. She can find the form here:

https://www.rspca.org.uk/utilities/contactus/complaints/form

We understand why reading negative comments can be worrying, and we’re truly sorry that some people feel let down. Every one of those stories matters to us, because behind each one is an animal and someone who cared enough to report it.

Best wishes
Emma

Avaliado com 2 de um total de 5 estrelas

You’re letting these beautiful animals down, RSPCA

I was saddened to read the reply I got from the RSPCA after contacting them online regarding a young dog left home alone in the extreme heat two days AND two nights (so far). Not a one off, a regular occurrence, but contacted them due to the extreme heat, as have no idea of what’s available to the dog inside the flat.

Swift reply, granted, but basically as long as these five things are ticked, there’s nothing illegal about it! :-

Somewhere suitable to live
A proper diet – including fresh water
The ability to express normal behaviour
For any need to be housed with, or apart from, other animals
Protection from, and treatment of, illness and injury

It also stated no legal requirement to exercise a dog! This astounds me and it’s seriously encouraging idiots to get a dog, novelty wears off, but it’s fine as it’s legal to just keep it in the house all day. There’s no play, no stimulation, and without RSPCA carrying out a check, I’m not convinced it’s got regular food, water, remains safe and with shade!

RSPCA have always been my number one choice of charity but seriously?! This is appalling. Also the advert states (or used to) the 0300 1234 999 is 24 hours, 365 days a year, but when I decided to ring last night, after not being satisfied by the email reply, it was a recorded message saying open 8am until 6pm! I did try again first thing, but huge huge queue (no surprise) so still stressed as still no sign of owners!!!!

Tried their landlord but just a hot potato. Nobody’s interested. These beautiful animals / pets / creatures / wildlife totally rely on us. We’re letting them down, gravely.

25 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Beverley

Thank you for getting in touch and caring about the dog you reported. We’re really sorry that your experience has left you feeling saddened.

The reality is that we’re limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might want to do more.

We want to help every animal that needs us - it’s why all of us at the RSPCA do what we do - but as a charity our resources can only stretch so far. With hundreds of calls to us each day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect where an animal’s situation has been seen by the person reporting it. We know how frustrating and upsetting that can be. It upsets us too.

Our National Control Centre is open from 8.00 am until 6.00 pm each day. We don’t advertise it as 24-hour, so unfortunately it must have been another organisation’s website where you read it was.

Thanks again for your concern for the dog.

Best wishes
Sarah

Avaliado com 1 de um total de 5 estrelas

Reported dog that had been left alone…

Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on the situation, they cannot even say if they are coming out today to rescue because of data protection...useless organization I will never ever donate to ever again.

22 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Steve,

Thank you for your review. We’re so sorry to hear about this difficult situation, and we understand how distressing it must be to worry about their animals at the same time.

We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you reported the dog to us and would like us to review how this case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for the dog

Best wishes
Sarah

Avaliado com 1 de um total de 5 estrelas

Absolute joke

I just went on the RSPCA to report an husky left out in the baking heat all day and been dragged to the shops in this heat.
The RSPCA couldn't care less , their stupid chatbot told me they can only intervein after 24 hours.
I told them the dog could be dead in a few hours.
I was then told to take the dead dog to the vets so it's microchip could be scanned and to wear gloves and wash my hands.
This Vile organisation seem to not give a toss about Animals & only care about donations ? A dogs life means nothing to these scumbags

24 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Thank you Eddie for your feedback about the website chatbot and also for caring about the husky. We can appreciate how frustrated you would have been by the answers you received. The chatbot assesses the wording that’s typed in and comes up with the most appropriate advice to give, so it sounds as though it misunderstood what you wrote. We acknowledge that the system isn’t perfect and we constantly review the replies it gives, so your feedback is valuable and we’ve passed it on. I’m sorry your experience didn’t reflect the care and compassion you expected but I’d like to assure you that every animal matters to us.

Best wishes
Emma

Avaliado com 5 de um total de 5 estrelas

Outstanding Service.

Outstanding Service.
My questions were answered in detail, giving me an insight into the subjects.
I am very grateful to whoever compiled my answers.

22 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Thank you Bryan for leaving your positive review. Our Advice Team works hard to answer enquiries as thoroughly and quickly as possible. We're glad you were pleased with the response.

With best wishes
Sarah

Avaliado com 1 de um total de 5 estrelas

Reported a dog been locked in a bedroom…

Reported a dog been locked in a bedroom for over 10 hours every day. Never gets out the house it's a lurcher cross greyhound. This has been going on for over 6 months. The dog jumps up at the window and barks for hours. Reported to rspca. They replied with its not been neglected or abused but they never checked the property at all. They say for the barking contact local authorities. So basically it's ok to lock a dog up for over 6 months in a tiny bedroom without getting outside. Rspca you should be ashamed.

23 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Derek,

Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after calling us about the dog you are concerned for. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.

Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.

That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.

If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.

Best wishes
Emma

Avaliado com 1 de um total de 5 estrelas

No help whatsoever

No help whatsoever. Rang multiple times in the day and still no update. This is exactly why animals end up dying, because the lack of communication, prioritisation and attendance is unacceptable.

23 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Eva,

Thank you for getting in touch and for caring about the animal you reported. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.

The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope.

We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you again for your concern — it truly makes a difference.

Best wishes
Sarah

Avaliado com 2 de um total de 5 estrelas

Indifferent and incompetent RSPCA…

This is the best comment the RSPCA warrant.
Mony grabbing with zero morale compus whatever.
Facilities only available when suits them - never any thoughts for animals that need their help or support.
Should loose it Charitable States - ASAP

21 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi John

Thank you for taking the time to share your concerns with us.

The reality is that we want to help every animal that needs us. It’s why all of us at the RSPCA do what we do. But as a charity, our resources can only stretch so far, and with hundreds of calls coming in every day, we have to focus our small team of officers on the most urgent cases of cruelty and neglect. That means there are times when we can’t attend as quickly or as often as people hope — and we know how frustrating and upsetting that can be. It upsets us too.

That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.

We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more.

If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.

Best wishes
Emma

Avaliado com 1 de um total de 5 estrelas

RSPCA Wirral&Chester ) Branch. Cross lane fell wallasey

RSPCA ( CrossLane ) wallasey. Are liers & will steal your cats. Not the fist time they have done this, they don’t look at the evidence nor listen to the truth they don’t care and make there mind up. Even before you say a thing. They don’t answer complaints or look at evidence just make up there mind as they want. Kay is the biggest one not looking at evidence and just, Making up her mind. Management what a joke. This RSPCA ( Wirral & Chester). Should be closed down it’s a joke of a charity. makes its own rules. Never applied the laws. Just did what it wanted. ( this case never had an inspector nor cruelty cases.). Just stupid ppl who think they no everything. RSPCA ( Wirral & Chester. Branch. And the Animals suffer!! stay away !! From this plc. Its broke its got no money so steals cats to sell on. The main RSPCA England & Wales are now trying to to take my reviews down stating there on the wrong site “ well you allow wallasey to use your name you work with this scam plc and there called RSPCA Wirral & Chester. So Your the same!! (stop them using your name then)

17 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They won’t come out for anything

Never come out even when you send them images of proof, of a dog being left in its own mess on a 5x5ft balcony shut out day and night, starving and eating its own mess to survive. Apparently that’s not bad enough for somebody to rescue it. Shameful

17 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Dear AMC

Thank you for leaving your review and sharing your concerns regarding the dog you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person.

For us to look into this we’d ask that you get in touch on this website form:
https://www.rspca.org.uk/utilities/contactus/complaints/form

Thank you for taking the time to share this — it helps us improve.

Best wishes
Emma

Avaliado com 1 de um total de 5 estrelas

They don't answer -found an injured swan and no one can help.

Called the wildlife line as found an injured swan on the side of a pavement, was not moving when approached but was very distressed and clearly not in a good way. I didn't want to leave it but can't go near it myself. I was waiting in a queue, got through to number 1, phone rang and then put back in to the queue again. This happened 3 times. How can they expect to rely on the kindness of people to call and try help save animals when they don't even want to pick up the phone.

16 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi

Thank you for leaving your review and sharing your concerns regarding the difficulty you experienced in contacting us. I can assure you it’s not that we don’t want to pick up the phone as our call handlers are answering the phone line non-stop daily between 8.00 am and 6.00 pm. There must have been a technical issue just at the point you called, which is very unfortunate.

We truly appreciate you looking out for the injured swan, so please don’t let this put you off contacting us in future. We wouldn’t recommend that the public transports a swan, so it was the right thing to try and get through to us for assistance.

Best wishes
Sarah

Avaliado com 1 de um total de 5 estrelas

Call centre staff rude

Rang the call centre to report a neighbour who is keeping 10's of dogs in a kennel (unregistered, personal use) and has 3 cages of birds, around 20-30 birds per cage. Clearly hoarding animals and potentially beating the dogs as I've heard shouting, dogs crying and then silence. The dogs used to get transported in a van to a field where they were walked. Haven't seen the van in over 9 months or the dogs so I think they are in the kennels all day every day. The woman I spoke to couldn't have cared less, made me feel like I was doing something wrong for reporting, said "well how do you know the dogs are distressed." I said "I have a dog and I know what a cry for food or attention is. Those dogs are crying from neglect and often cry for hours at all different times of the day." She had a real attitude and tone of voice which came across as accusatory. I understand RSPCA are busy, but it's distressing living next to a house where they are clearly abusing animals. The woman made sure I understood she didn't think it was a priority.. sorry I didn't realise you were the judge for what animal abuse constitutes as. Wish I took her name so I could avoid her in the future as I won't let this drop. A few days after reporting, I received a phone call from a Private number (I will not answer private numbers like most people) and my phone did the automatic voicemail and someone on the line said "RSPCA" when asked who's calling... but then failed to leave a message? Incompetent to say the least

9 de junho de 2026
Avaliação não solicitada
logotipo da RSPCA (England and Wales)

Resposta da RSPCA (England and Wales)

Hi Emma

Thank you for taking the time to share your concerns and for caring about the animals you reported. I’m truly sorry to hear how this has left you feeling.

We would really like to look into this for you so do please get in touch with us on our website's form at:

https://www.rspca.org.uk/utilities/contactus/complaints/form

We hope to hear from you soon.

With best wishes
From
Sarah

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