Saddles Direct Avaliações 

421
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Arreios
  2. Loja de Acessórios para Montaria
  3. Selaria

Escrito pela empresa

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

421 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,5

Todas as avaliações

(421)

13 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Really thorough. Claire and Abbey listened to everything I said, were very patient, friendly, professional and knowledgeable.
Highly recommend

6 de fevereiro de 2025
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Resposta da Saddles Direct

Hi Victoria,

We are so glad you had a positive experience with one Claire and Abbey :) You and Rosa were great!

We look forward to helping you again in the future!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Exceptional service

Exceptional service

27 de janeiro de 2025
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Resposta da Saddles Direct

Hi Liam,

Good to hear!

Thank you for your kind feed back :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

A wonderful saddle fitter that gave…

A wonderful saddle fitter that gave honest and genuine advise and ideas. Saddles direct were helpful and prompt

30 de janeiro de 2025
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Resposta da Saddles Direct

Hi Sarra,

We are so happy you had a positive experience during your saddle fitting!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great experience

Ordered a grackle bridle after having som trouble finding one with a wide enough neckpiece in Sweden, this one fit great on my stocky Connemara! And love the reins it comes with also.
Also pretty fast shipping to Sweden

4 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Filippa,

We are so happy to hear you were able to find a bridle! We hope you and your connie enjoy :)

We look forward to helping you again in future!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Helpful experience

Helpful and knowledgeable and kept us updated regularly

21 de janeiro de 2025
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Resposta da Saddles Direct

Hi Judith,

Glad you hear you had a positive experience!

We look forward to helping you again in future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Extremely impressed with the service

Extremely impressed with the service, support and clear easy instructions that lead to the successful sale of my saddle .
Recommend highly and would not hesitate to use again in the future.
Very satisfied customer !!

30 de janeiro de 2025
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Nicola,

Thank you for your kind feedback! We are so glad we could make your saddle selling experience a positive one :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Amazing quality

I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality.
I ordered the ones from Saddle Direct after reading reviews and I am over the moon.
Amazing quality, beautiful leather and they have eased my niggling knee pain so far!
Will definitely be pointing people in Saddle Direct's direction!

22 de janeiro de 2025
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Resposta da Saddles Direct

Hi Jessica,

We are so glad you love our Balance stirrup leathers!

We appreciate your kind feedback and look forward to helping you again in future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

wide stirrup leathers

Ordered wide stirrup leathers, wasn’t sure which length to buy, Beth helped with a few emails and photos, emailed when they were delivered. Great quality and perfect length, thanks

17 de janeiro de 2025
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Resposta da Saddles Direct

Hi Rosemary,

We are so glad you love our Balance stirrup leathers! We will let Beth know she was able to aid in your purchase :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Exceptional Service

Exceptional Service

I ordered a saddle pad which Saddles Direct were unable to fulfill as there were no more at the suppliers. I was telephoned by an extremely helpful associate who was determined that I should receive an appropriate saddle pad for dressage competitions. She offered me an upgrade at the same price as my original order. Extremely knowledgeable, empathetic and facilitating. I received the saddle pad with a lovely note wishing me well in my dressage competing. Absolutely delighted. Many, many thanks. I shall certainly be ordering from Saddles Direct again and will probably now sell a saddle through them.

30 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Sue,

We are so glad to hear about how we were able to make your experience with is so positive!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great communication with order posted…

Great communication with order posted quickly and brilliant quality stirrup leathers

3 de janeiro de 2025
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Resposta da Saddles Direct

Hi Mary,

Thank you for your positive feedback we hope you enjoy your stirrup leathers!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great service

I sent my saddle to this company a few months ago to sell on a commission basis. They made the process easy with instructions how to box my saddle and a courier collected it. They informed me when they had received it and when the advert went live. When it sold I was contacted promptly and payment processed. Very happy as I had previously tried to sell it privately but was worried about getting scammed etc. I would recommend saddles direct

10 de janeiro de 2025
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Mandy,

We are so happy to hear we could make your saddle experience a positive one! (Just how it should be ;)

We look forward to helping you again in future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication. Saddle collected as arranged.

3 de janeiro de 2025
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Resposta da Saddles Direct

Hi,

Thank you for leaving your feedback! We are glad we could make your experience a positive one :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Sold my saddle for a decent price with…

Sold my saddle for a decent price with prompt payment. Professional low hassle service!

18 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Nick,

We are so happy to hear about your positive experience with us!

We look forward to helping you again in future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great service

Great Black Friday price for some LeMieux Vector control stirrups plus fast shipping.

2 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Jo,

We are so glad you were able to take advantage of our Blackj Friday sales! We hope you enjoy your new stirrups :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Girth purchase

Beth, is amazing very knowledgeable and helpful with my purchase of a girth for my daughters pony. Will definitely recommend this company.

4 de dezembro de 2024
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Resposta da Saddles Direct

Hi Shona,

Beth will be very happy to hear she could make your experience so positive! Thank you soo much for leaving such kind feedback.

We look forward to helping you again in the future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Highly recommended

My first parcel was lost by courier and saddles direct rectified the situation and got me a delivery asap. Really grateful. Customer service was outstanding. Thanks again. Would highly recommend

4 de dezembro de 2024
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Resposta da Saddles Direct

Hi Danielle,

Couriers can be tricky sometimes, we deal with it on a daily basis! We are glad we could help rectify the situation for you.

We look forward to helping again in the future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great service

Great service by Suzie and very quick easy to purchase the saddle

9 de dezembro de 2024
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Resposta da Saddles Direct

Hi Leanne,

Thank you for sharing your positive experience wiuth Suzie! We will be sure to let her know :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

I had my saddle checked today by Sarah…

I had my saddle checked today by Sarah Parry from "Saddles Direct" and the whole experence was just top notch for both my horse and for myself. Sarah was thorough in her examination of my horses back, shoulder area both from the ground and when ridden.
Her experience was so evident and there were small adjustments that she made that have made a massive difference in both the comfor of my horse when ridden, and on the ground. Sarah spoke about something that I had never been aware of, related to the girth points, the correct ones being the 2nd and 3rd girth straps.
I had been using the 1st and 3rd. Using the 2nd and 3rd freed up the shoulder allowing her to lengthen her stride and to feel much more comfortable. This change was really quite dramatic and this is down to Sarah's expertise, so thankful you Sarah, from me and Cheeky.
See.you in 6 months.

11 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Gillian,

We are so happy to hear your fitting with Sarah was a positive experience, we shall be sure to pass on the great feedback to Sarah!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Process is easy to have saddle valued…

Process is easy to have saddle valued and sent for sale. Saddles direct quick to confirm safe arrival of saddle & listed same day

28 de novembro de 2024
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Resposta da Saddles Direct

Hi,

Thank you so much for your positive feedback!

We look forward to helping you again in the future :)

Best,
Saddles Direct

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