Saddles Direct Avaliações 

421
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Arreios
  2. Loja de Acessórios para Montaria
  3. Selaria

Escrito pela empresa

We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

421 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(421)

13 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful,friendly and professional

Very helpful,friendly and professional. I was sent 2 saddles. Sadly they weren't suitable. They processed the refund quickly and I'm just waiting for the money to be credited back to me. I purchased really good quality stirrup leather and stirrups at a good price.

24 de março de 2025
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Resposta da Saddles Direct

Hi Hayley,

Thank you for the kind feedback, we hope you enjoy your stirrup leathers!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Selling my saddle.

I used this company to sell my saddle which was a good experience and I would do so again. Excellent customer service. Good communication at all times. Would recommend.

4 de abril de 2025
Avaliação não solicitada
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Diana,

We are happy we could make your selling experience easy, just how it should be!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Extremly helpful

Extremly helpful, great service highly recmmend.

21 de março de 2025
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Resposta da Saddles Direct

Hi Dawn,

We are so happy we could help!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Great customer service, helped me choose the right saddle for my awkward fitted pony. Ordered accessories & they were dispatched & delivered promptly. Highly recommend this company. Thank you for all your help.

28 de março de 2025
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Resposta da Saddles Direct

Hi Claire,

We are so happy we could help! Enjoy your new accessories and saddle :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

I received excellent advice on fitting…

I received excellent advice on fitting and style with no push to purchase.
My saddle arrived in under the estimated delivery time and I was fully informed of my delivery and return allowances due to my location.
Very friendly and informative. Delighted with my saddle.

17 de março de 2025
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Resposta da Saddles Direct

Hi Stella,

We're so glad you had a good experience during your fitting! Good luck with your new saddle :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

What a fantastic experience buying from…

What a fantastic experience buying from saddles direct has been. I would highly recommend it.

17 de março de 2025
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Resposta da Saddles Direct

Hi Sarah,

We are happy to hear you had a positive experience selling your saddle! (Just how it should be!)

We look forward to helping you again in future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Would buy again

Very helpful through all my questions, saddle was very quickly delivered (quicker than it was meant to be!!) with gullet change which was very helpful.

20 de março de 2025
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Elsa,

We are so happy we could help! Good luck with your new saddle :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Not only are they great saddle fitters…

Not only are they great saddle fitters but they have a massive selection of saddles to try, the lady in the office Beth was so helpful & proficient and they gave me a good price for my saddle as part ex. All in all a great service

11 de março de 2025
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Resposta da Saddles Direct

Hi Jan,

We are so happy we could help! We will be sure to pass the positive feedback onto Beth :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Keeping in contact with me every step…

Keeping in contact with me every step of the way, for example I needed a different size to what I ordered, immediately I get an email to say, they'd amended it. I emailed them on numerous occasions about my order, delivery time etc and they kept me up to date all the time. Even though I received my wide stirrup leathers later than expected asbi said they kept me in the loop, wildheather.

19 de março de 2025
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Heather!

We are so glad you had a positive experience with us!

We hope you love the Balance stirrup leathers :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Very happy with the service

Very happy with the service. Would definitely use saddles direct again!

24 de março de 2025
Avaliação não solicitada
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Resposta da Saddles Direct

Hi Daniel,

We are so glad you had a positive experience!

We look forward to helping you again in the future :)

Best,
Abbey

Avaliado com 5 de um total de 5 estrelas

Great Service

Saddle was as described and arrived promptly

11 de março de 2025
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Resposta da Saddles Direct

Hi Helen,

We are so glad your saddle buying experience was positive :)

We look forward t helping you again in the future!

Best,
Abbey

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful

11 de março de 2025
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Holly,

We are so glad we could help!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing! Would highly recommend x

10 de março de 2025
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Evangeline,

We are so glad you had a positive experience with us!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Sending my saddle away

I am selling my saddle and the whole process from start to sending it has been so simple and straightforward! I was dreading it but but it was like clockwork! Brilliant - thank you!!!

6 de março de 2025
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Resposta da Saddles Direct

Hi Sarah,

We are so glad your selling experience has been positive! Just how it should be ;)

We look forward to helping you again in future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Excellent, rapid delivery

I needed a different saddle gullet bar in a hurry as I had a new horse arriving and wanted to get out and ride him the day after he got here - Saddles Direct were brilliant and the bar arrived within 24 hours of placing the order, thank you! I've got a proper fitting organised with SD's fitter Claire later this week but being able to make the existing saddle fit as well as I could in the interim has meant we've been able to get out riding from day one. Thank you!

4 de março de 2025
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Clare,

Thank you for your kind feedback! We are so glad we could help :)

Hope your fitting with Claire goes well!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Excellent and professional service!

Saddles Direct made the sale of my saddle very easy. The service was excellent right from the initial valuation and the clear instructions for shipping to the successful sale and prompt payment of the money.

I highly recommend them.

7 de março de 2025
Avaliação não solicitada
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Liz,

We are so happy we could make your saddle selling experience positive! Just how it should be :)

We look forward to helping you again in the future!

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, ordered saddle Thursday and arrived Friday. Saddle as described

13 de fevereiro de 2025
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Jenna,

We are so glad you're happy with your saddle!

We look forward to helping you again in the future :)

Best,
Saddles Direct

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Unfortunately on my order there was an issue with the postage which was out of saddle directs hands but they dealt with the matter efficiently and even sent me out another saddle whilst the sorted out the original order. Doing everything at no extra cost, making sure I had the saddle I needed for the saddle fitter who had already been arranged.

3 de fevereiro de 2025
logotipo da Saddles Direct

Resposta da Saddles Direct

Hi Nicola,

Thank you so much for your kind feedback! We work as hard as we can to make sure everyone has a positive experience with us whether thats during a fitting, buying a saddle or selling one!

We look forward to helping you again in the future :)

Best,
Saddles Direct

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