Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Terrible customer service and communication. Requested a valuation at the beginning of July and received a quick response to say couldn’t quote at that time but to reply to their email in 4 weeks... Ver mais
A empresa respondeu
I have been using Sarah at Saddles Direct for nearly 8 years and find her to be Professional, punctual, deeply compassionate and understanding and respectful of my own and my horse’s needs. Sarah is... Ver mais
From the courier pick up from home to the sale of both of our Fairfax saddles Saddles Direct have impressed. The process from start to finish has been efficient, and totally pain free ! They do all... Ver mais
A empresa respondeu
I ordered some of the wider stirrup leathers after taking a liking to the big brand ones. After seeing them myself in a local tack shop I wasn't overly keen on the quality. I ordered the ones from... Ver mais
A empresa respondeu
We help riders find the perfect saddle for them, their horse, their riding and their budget. We give riders risk-free ways to sell their saddles quickly and for the best price. We understand the importance of having the right saddle and the difficulty in finding one. So we offer riders the best choice and a personal service, providing friendly, expert guidance to help them find a saddle, and the professional support they need to feel confident that it is right and fits. We offer riders a variety of hassle-free options for selling their saddle and a large audience of potential buyers. We want riders to get more out of riding, spending less time finding or selling their saddle and more time riding in one that’s right.
Myerscough Equine Arena, PR3 0RY, Bilsborrow, Reino Unido
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Very helpful,friendly and professional. I was sent 2 saddles. Sadly they weren't suitable. They processed the refund quickly and I'm just waiting for the money to be credited back to me. I purchased really good quality stirrup leather and stirrups at a good price.

Resposta da Saddles Direct
I used this company to sell my saddle which was a good experience and I would do so again. Excellent customer service. Good communication at all times. Would recommend.

Resposta da Saddles Direct

Resposta da Saddles Direct
Excellent service. Great customer service, helped me choose the right saddle for my awkward fitted pony. Ordered accessories & they were dispatched & delivered promptly. Highly recommend this company. Thank you for all your help.

Resposta da Saddles Direct
I received excellent advice on fitting and style with no push to purchase.
My saddle arrived in under the estimated delivery time and I was fully informed of my delivery and return allowances due to my location.
Very friendly and informative. Delighted with my saddle.

Resposta da Saddles Direct
What a fantastic experience buying from saddles direct has been. I would highly recommend it.

Resposta da Saddles Direct
Very helpful through all my questions, saddle was very quickly delivered (quicker than it was meant to be!!) with gullet change which was very helpful.

Resposta da Saddles Direct
Not only are they great saddle fitters but they have a massive selection of saddles to try, the lady in the office Beth was so helpful & proficient and they gave me a good price for my saddle as part ex. All in all a great service

Resposta da Saddles Direct
Keeping in contact with me every step of the way, for example I needed a different size to what I ordered, immediately I get an email to say, they'd amended it. I emailed them on numerous occasions about my order, delivery time etc and they kept me up to date all the time. Even though I received my wide stirrup leathers later than expected asbi said they kept me in the loop, wildheather.

Resposta da Saddles Direct
Very happy with the service. Would definitely use saddles direct again!

Resposta da Saddles Direct

Resposta da Saddles Direct
I am selling my saddle and the whole process from start to sending it has been so simple and straightforward! I was dreading it but but it was like clockwork! Brilliant - thank you!!!

Resposta da Saddles Direct
I needed a different saddle gullet bar in a hurry as I had a new horse arriving and wanted to get out and ride him the day after he got here - Saddles Direct were brilliant and the bar arrived within 24 hours of placing the order, thank you! I've got a proper fitting organised with SD's fitter Claire later this week but being able to make the existing saddle fit as well as I could in the interim has meant we've been able to get out riding from day one. Thank you!

Resposta da Saddles Direct
Saddles Direct made the sale of my saddle very easy. The service was excellent right from the initial valuation and the clear instructions for shipping to the successful sale and prompt payment of the money.
I highly recommend them.

Resposta da Saddles Direct
Great service, ordered saddle Thursday and arrived Friday. Saddle as described

Resposta da Saddles Direct
Great customer service. Unfortunately on my order there was an issue with the postage which was out of saddle directs hands but they dealt with the matter efficiently and even sent me out another saddle whilst the sorted out the original order. Doing everything at no extra cost, making sure I had the saddle I needed for the saddle fitter who had already been arranged.

Resposta da Saddles Direct
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