I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver mais
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver mais
A empresa respondeu
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Informações de contato
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Clear communication
The communication with the company, specifically from Shereen, was very clear, concise and helpful in regards to my query, thank you
12 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Margaret,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service and clear communication you received from Shereen and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great service
Lovely, helpful lassie.
Quick to answer call and questions.
Thank you x
11 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Sammie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Sharon was very friendly and explained…
Sharon was very friendly and explained everything to me in detail and even helped me to log in and filling in the form.
11 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Barbara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the friendly customer service you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fast and helpful support you received and have passed this on to our team.
Kind regards,
SafeDeposits Scotland
Great service
I found the website difficult to navigate so thought it would be easier to call. I spoke to the Zee who could not have been more helpful! Dealt with my request promptly. Very happy. Thank you
10 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ciara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
What a lovely and helpful person Sharon…
What a lovely and helpful person Sharon was. She was delightful and answered all my questions and made everything easy for me.
10 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Edward,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you experienced with Sharon, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Safe deposits Scotland
I spoke with Shereen, she was very friendly and helpful. My account enquiry was dealt with immediately and she waited on the phone until everything was completed. Great customer service.
9 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ellen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the friendly and helpful customer service you received from Shereen. We have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
10/10 would deposit again
Sharon responded very quickly and she was very helpful with sorting out my account. She also went above and beyond by getting my deposit back. Thank you!
9 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon, and have shared your review with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I had an absolutely great experience…
I had an absolutely great experience with SafeDeposits Scotland customer servie. I spoke with them on the phone over a small log in issue, which was resolved quickly and with great care. they then kindly helped me through all of the following steps to make sure everything was okay and I understood what I needed to do. they were efficient, kind and effective. thanks so much
9 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ophelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great experience you had with a member of our team, and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Spoke to Zubair Javid who was really…
Spoke to Zubair Javid who was really helpful and informative on what we were required to process deposit repayment.
8 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and informative customer service you received from Zubair and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeeshan Rafi was the most helpful…
Zeeshan Rafi was the most helpful person i have ever contacted iany call centre he went above and beyond to help sort my deposit refund i thanks G Gilmour
5 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mr Gilmour,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The customer service is super helpful…
The customer service is super helpful and responsive. I was helped by Shereen Mohammed; he responded quickly and provided me with detailed answers.
5 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Audrey,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and responsive assistance you received from Shereen and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, everything was made so easy from start to finish.
5 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Gary,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Customer service - Zubair
I had a bit of a problem confirming acceptance of a repayment and Zubair got back within the hour having sorted it and giving me very clear instructions for moving forward. Very efficient customer service
5 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient customer service you received from Zubair to help with your repayment, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was super helpful on the customer…
Zee was super helpful on the customer service. Helped me when I couldn’t get into my account. Im a very happy customer!
5 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ben,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zeeshan, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
So straightforward.
5 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Libby,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, very helpful and polite.
Helped me with the process to recover my deposit.
Thank you
5 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Shedboy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Safe deposit- Sharon McIntosh member of staff
I had a lovely experience speaking to Sharon McIntosh over the phone today. She was really kind and reassuring and took her time to make sure I understood each step needed to sort out the matter at hand. I perfect example of what exceptional customer service looks like. Speaking to her really made my day such a kind lady and wish her all the best in her career. Highly recommend her
4 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Harrison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Sharon, and have shared your kinds words with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Help centre staff great.. Web portal terrible
Help centre staff are lovely, very helpful and really know their stuff, though that’s probably down to the following..
Using the web portal is unintuitive and feels old fashioned. Needs a bit of a revamp.
Maybe its one of those things where you have to be a frequent flyer to get the hang of it.
4 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received and have passed your feedback regarding the web portal on to our team.
Kind regards,
SafeDeposits Scotland
Helpful customer service
Have had my deposits held with SDS for about 7 years now and have always had my money returned to me in a timely manner. Had a slight confusion with my latest deposit as I'd had duplicate accounts, phoned them up and Zee managed to get everything sorted within 10 minutes. He was patient on the phone with me and explained everything that was going on, very grateful for his help!
4 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Lucy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
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