I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver mais
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver mais
A empresa respondeu
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Informações de contato
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Protect tenants against bloodsucking landlords
I take one star off as the process of deposit sispute and timelines isn't as clearly explained as it could have been.
However, thanks to this scheme I was able to get my deposit back! Otherwise, the landlord was a money leech blamiing me for his poor flat maintenance. Old washing machine broke of old age - my fault, poorly installed blinds fell down and broke - my fault, etc. Lickily, he didn't provide sufficient move in or move out reports and his claims towards my deposit were all rejected :)
3 de novembro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Weronika,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the positive customer experience you had when it came to reclaiming your deposit, and have shared your feedback with our team.
Kind regards,
SafeDeposits Scotland
Elle provided the best assistance
Elle provided the best assistance
3 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the assistance you received from Elle, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen is very kind and giving me…
Shereen is very kind and giving me helpful suggestions. He also helps me to solve my problem on registeration.
2 de junho de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Shereen and have passed your review on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I telephoned and spoke with a very…
I telephoned and spoke with a very polite young guy ZEESHAN as I had some queries which he helped me with before my end of tenancy.
He was very helpful, professional, nothing was too much trouble
Thank you again Zeeshan.
kind regards
Anne
22 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Anna,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and professional customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen Mohammed was super helpful!
Shereen Mohammed was super helpful!
29 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Julia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Shereen and have passed your feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Dee was really helpful over the phone…
Dee was really helpful over the phone today and stayed on the line until the problem was sorted!
29 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Erin,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zee and have shared this review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was so helpful and kind on the…
Zee was so helpful and kind on the phone to me today. I had a dilemma with a deposit and he helped me resolve the issue & explained everything so well!
29 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Nicola,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and kind customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great Customer Service
Zeeshan was incredibly helpful and managed to resolve the issue quickly and professionally
29 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ryan,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Zeeshan and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer experience
I had to contact Safe deposits Scotland today by telephone. I spoke with Zee who was extremely helpful, courteous and patient. Zee understood the nature of my call and assured me that he would be able to help me. Zee explained everything to me and I am confident that the matter I contacted him about has been resolved. Thank you Zee, you made the whole process easy. Great customer service
28 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mhairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you received from Zeeshan, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
brilliant customer service
Elle Mc cullough provided a brilliant customer service. the follow up was quick and efficient and I could resolve my issues quickly. She also included all the steps to follow when I log into my account, so I don't get confused and I really appreciated this too. Highly professional.
28 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Laurence,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the brilliant customer service you received from Elle, and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zuby was very helpful helping me…
Zuby was very helpful helping me resolve an issue with my account in no time
27 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Cosmo,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zuby and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was so incredibly friendly &…
Shereen was so incredibly friendly & helpful. She fixed everything for me over the phone so quickly. Great customer service!
26 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the incredibly friendly and helpful customer service you received from Shereen, and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Efficient, Friendly, and Truly Helpful Support from Casey
I received fantastic support from Casey Sutherland. From the start, he was friendly, professional, and very positive, which immediately made the experience pleasant.
He quickly resolved my issue and didn’t just stop there. He took the extra step of ensuring my query was fully processed on the spot, even though after unblocking my account I could technically have done it myself. That level of care and initiative really stood out to me.
The entire experience was efficient, seamless, and genuinely excellent. Casey went above and beyond and delivered some of the best customer service I’ve received.
26 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Claud,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the pleasant experience you had with Casey and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Good experience
Liam was super helpful with resetting my password and with my account.
Lovely person.
26 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Joan,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the help you received from Liam to reset your password and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Thank you for SafeDeposits Scotland's Neutrality
Thank you to SafeDeposits Scotland for maintaining a neutral position during my dispute with my former landlord and property agency.
I had had a fairly good relationship with both the agency and the landlord, so when they requested a large cleaning fee, I felt completely lost and did not know what I could do.
I called SafeDeposits Scotland for advice. They quickly reminded me of my rights. They also understood how shocking the situation was for me, while explaining that they could only help within the limits of their neutral role.
Through their website, I learnt how much effort SafeDeposits Scotland puts into educating landlords and property agents about deducting deposits based on evidence. This became a major source of guidance when I compiled my evidence.
I realised that the agency and landlord needed to show clear evidence, such as a schedule of condition, to prove that the flat had been cleaner and tidier when given to me than when I returned it. I asked them for evidence. It became clear that the flat had not been properly cleaned or tidied before I moved in; otherwise, I would not have had to spend so much time cleaning it at the start.
SafeDeposits Scotland provided me with a safe platform to submit my evidence and allowed an adjudicator to review the case and make a decision.
To me, the adjudicator’s decision was very important. It gave official confirmation that I had been a responsible tenant who left the flat clean and tidy.
Now I can share my experience with other tenants: we can learn to protect our rights while still looking after the flats we rent.
23 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared your kind words with our team.
Kind regards,
SafeDeposits Scotland
Shereen Mohammed was really friendly
Shereen Mohammed was really friendly, helpful and efficient, made it really easy to sort out the issue I had. Very impressed with the service.
22 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello JB,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the friendly, helpful and efficient customer service you experienced with Shereen, and have passed your feedback on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Such amazing customer service
Shereen Mohammed was so friendly, patient and efficient when I called for support on difficulties I was having getting online. The whole process was much faster and easier than I had anticipated, and her customer service was amazing - thank you!
21 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ai,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the amazing customer service you received from Shereen and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeezam was a great help today
Zeezam was a great help today in sorting my account out. Thanks to the wonderful people working there.
22 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Andrew,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the wonderful customer service you received from Zeesham and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Fast and friendly
Fast, effective and friendly service. Zuby was fantastic, he explained everything he was doing which made the process clear and straightforward. Great customer service!
21 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Ellie,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the fast, effective and friendly customer service you received from Zuby and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Customer Service
Shereen was extremely helpful and solved my issue in no time at all :)
21 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the extremely helpful customer service you received rom Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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