I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver mais
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver mais
A empresa respondeu
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Informações de contato
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jodie Majury was so helpful and quick…
Jodie Majury was so helpful and quick at responding to my emails. Highly recommend!
28 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Jessica,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and quick customer service you received from Jodie, and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Answered my email query in a day
Answered my email query in a day, they were quite helpful
27 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Muhanna,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Great Experience!
Casey Sutherland helped me today, he has been patient and very helpful. Thank you.
27 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Fahmida,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the patient and helpful customer service you received from Casey and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Martin @ customer services was so…
Martin @ customer services was so helpful as my tenant was having difficulty claiming deposit back but a quick call & all was resolved. Absolutely brilliant service 👍
24 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Stephen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the brilliant customer service you received from Martin and have shared this review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Thank you so much Jodie Majury for your…
Thank you so much Jodie Majury for your support and quick resolvement of my issue with safe deposit. I am really grateful for your excellent customer service.
23 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Dadirao,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent customer service you received from Jodie and have shared your positive review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Mandy was great
Mandy was great, I found trying to navigate the deposit system online a little tricky. Some details were wrong from the letting agents, Mandy rectified this for me. She is a real credit to Safe Deposits Scotland
22 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Colin,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Mandy, and have shared this with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Fantastic service
Hi just wanted to say I had fantastic service from a lovely lady named Mandy , I was struggling to get my deposit back online, so I phoned up and Mandy was so helpful and she got my deposit back over the phone. She was so polite. I would definitely recommend Mandy.
22 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the positive experience you had with Mandy with regards to getting your deposit back, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The staff at SDS really try their best…
The staff at SDS really try their best to offer impartial and fair advice in a tricky area of tenancy deposits.
I found their staff very polite and helpful, thank you.
3 de outubro de 2025
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Steven,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the polite and helpful customer service you have received from us, and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Jodie Majury provided outstanding…
Jodie Majury provided outstanding support when I contacted Safe Deposits Scotland regarding an issue. She was professional, efficient, and took the time to explain everything clearly, which really helped put me at ease. Thanks to her, the whole process was handled quickly and without any hassle. Excellent customer service—many thanks, Jodie!
20 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Calum,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Jodie, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Always find the staff extremely helpful
Always find the staff extremely knowledgeable and helpful. Not always confident online so usually phone. Today Amy assisted me with great customer service.
17 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello William,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Amy, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Liam couldn't have been more helpful
Liam couldn't have been more helpful. Process was made very easy with his help.
16 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Amanda,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Liam, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Big thank you to Jodie
I can't imagine the amount of calls you get on a daily basis, so appreciate you " JODIE " for your kindness and patience in taking the time and helping me sort out my deposit and for addressing all my queries...
Your doing a phenomenal job, keep it up...
14 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Melbourne,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Jodie. We have shared your kind words with them, along with our wider team.
Kind regards,
SafeDeposits Scotland
Jodie was very quick and efficient with…
Jodie was very quick and efficient with her replies, very happy thank you very much!
9 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Shannon,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the quick and efficient customer service you received from Jodie, and have passed your positive feedback over to them, along with our wider team.
Kind regards,
SafeDeposits Scotland
The customer service has been amazing
The customer service has been amazing. I wasn’t waiting long for replies at all and now have my issue sorted! It was brilliant fast service. I want to thank Jodie Majury for the amazing help!
8 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Brianna,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the amazing customer service you received from Jodie, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Non propriamente corretti
Non propriamente corretti, website che non funziona,non rispondono nella giusta maniera con poca chiarezza.Impossibile fare log in come dovrebbe essere
25 de março de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Ciao Cristina,
Grazie per la tua recensione su SafeDeposits Scotland.
Ci dispiace sapere che non sei soddisfatta della tua esperienza.
Il nostro team è disponibile dalle 8:00 alle 22:00, dal lunedì al venerdì, e risponde tempestivamente a qualsiasi richiesta, inclusi i problemi di accesso.
Sebbene non possiamo discutere di casi specifici, vedo che il consulente assegnato al tuo caso ti ha fornito le istruzioni necessarie.
Cordiali saluti,
SafeDeposits Scotland
Excellent service
Excellent service. I phoned up with a complicated issue and it was resolved in half an hour.
18 de março de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Andrew,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent customer service you received, and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Mandy was fantastic
Mandy was fantastic! She helped me effortlessly and solved the issue is minutes
11 de março de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Leanne,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the fantastic customer service you received from Mandy and have passed your feedback on to them, as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Niamh quigley was very helpful on the…
Niamh quigley was very helpful on the phone and got us quickly through to what we were needing done couldn’t have done it any better great work
6 de março de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Svon,
Thank you for your positive review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Niamh and have passed your positive feedback on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Best customer service experience ever
I recently spoke with Christina Scott regarding my security deposit, and I just want to say how absolutely amazing she was. From start to finish, she was patient, kind, and incredibly helpful. She guided me through the entire process, filled everything in with me, and made something that felt stressful so much easier.
Not everyone is confident with technology or online forms, and it truly means a lot when someone takes the time to support you properly. The whole process was handled quickly and professionally, and it was honestly one of the best customer service experiences I’ve had over the phone.
Thank you, Christina your help really meant a lot.
3 de março de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Christne,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the amazing customer service you received from Christina and have shared your positive review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Recommended
Very easy company to interact with. Staff were quick to help and made it seamless. Jemma Henderson in particular was helpful
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Bethany,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Jemma and have passed your feedback on to them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
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