I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver mais
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver mais
A empresa respondeu
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Informações de contato
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent Service
I have had a few conversations with Safe Deposits Scotland advisers due to an ongoing dispute, they have all been very helpful in guiding me on the next steps. I recently spone with Elle McCullough who was absolutely fantastic and help me submit my escalation. Thanks for all your help! This is such a great service and although my dispute is ongoing, i wouldn’t have the chance to do this without this service.
21 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent customer service you received from Elle and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Customer service
Had an issue with duplicate accounts, was able to get through to customer service v easily and spoke to Zeeshan who was lovely and resolved the issue quickly
20 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan to help with the issue you were having, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Elle from customer service
Elle from customer service was very helpful in resolving my issue, and we're able to fix this very quickly. Happy to recommend them in future too.
20 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mr Ross Cummine,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
excellent really helpful, thanks Elle
excellent really helpful, thanks to Elle who was brilliant and sorted everything
20 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Rob,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Seamless experience
Elle McCullough was very friendly and helpful and was able to sort things out for my behalf which was great! Highly appreciated!
20 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Mohammad,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the friendly and helpful customer service you received from Elle and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Jodie was very quick and helpful with a…
Jodie was very quick and helpful with a respone to my question!
19 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Tom,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the quick and helpful response you received from Jodie and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great help and very patient albeit a…
Great help and very patient albeit a bit hard to understand due to all the other ongoing calls in the background which I realise is not their fault.
19 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Luca,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
I contacted Safe deposit Scotland today…
I contacted Safe deposit Scotland today and even though I didn't have all my information to hand the person dealing with me was very professional, friendly and thorough, answering all my questions and concerns. Elle McCullough assured me that everything is now in place to start our proceedings. Which has added a great peace of mind for myself and my partner.
19 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello James,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional customer service you received from Elle, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Elle McCullough Great Help
Elle McCullough talked me through how to rquest repayment of my deposit. She was great!
19 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Jack,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great help you received from Elle and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great service with Elle
Had a wonderful experience on the phone today with Elle, she was very helpful and cleared up all my queries. I had a bit of a unique situation but she found a solution to it quickly and thoroughly took care of me. She was very helpful and super friendly, and even remembered our small talk to wish me a lovely time with my evening plans - 10/10 excellent customer service :)
18 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Rhiannon,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the excellent customer service you received from Elle to help find a solution for you, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Efficient, simple, easy to work with.
Liam Campbell that I spoke to was incredibly helpful, got me access into my online account quickly so that I could view everything. And then explained what I'd need to do when I move out. Great friendly service
13 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and friendly customer service you received from Liam, and have shared this with them, along with our wider team.
Kind regards,
SafeDeposits Scotland
Incredible customer service
Casey was a very kind person on the other side of the phone, completed what I needed to achieve and even offered to go a step further. Incredible customer service and a super pleasant conversation, thank you!
11 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Alyssa,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the incredible customer service you received from Casey and have shared your review with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Extra digit on the DAN...
I noticed today that a deposit forwarded to SDS had an extra digit on the DAN on the remittance advice - an error on my part. Because of this, the deposit had not registered with others that had been forwarded at the same time.
I phoned SDS and spoke to Rachel McLaren who asked me a few mandatory security questions, managed to identify the issue and within minutes had the deposit correctly recognised and listed. Much appreciated, thank you.
7 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Vincent,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are pleased to read that your enquiry was promptly resolved by Rachel and will share your positive feedback with her.
Kind regards,
SafeDeposits Scotland.
Helpful experience with Niamh
Niamh made it very easy for me to sort the issues with my account and was patient and helpful. All instructions given were easy to understand and clear. Very good experience.
6 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Stephen,
Thank you for your 5 star review of your experience with SafeDeposits Scotland. We are delighted to read your feedback about the helpful service you received from Niamh and will share this with her.
Kind regards,
SafeDeposits Scotland.
Niamh Quigley customer service review
Niamh at SDS was so helpful and genuine, probably the best customer service experience I’ve ever had. She answered all my questions and explained the processes so well, all while being super friendly. She knows her stuff and is very solutions focused, super kind and knowledgeable.
5 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Catherine,
Thank you for your 5 star review of SafeDeposits Scotland, and for the lovely feedback about your customer service experience with Niamh. We are delighted to read about your positive interaction and will share this with Niamh.
Kind regards,
SafeDeposits Scotland.
I really appreciated how quickly I was…
I really appreciated how quickly I was able to get on the phone with an actual person! The assistant and the end of the line Niamh was absolutely fantastic and managed to get my problem sorted in under ten minutes. Very refreshing considering how often I’ve been on the phone for hours to have no solution awaiting at the end. Excellent from Niamh !
5 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Tiarnan,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the fantastic service you received from Niamh and will share this with her. We pride ourselves in our call answering times, and are also pleased to see this reflected in your comment about how quickly you got through to Niamh.
Kind regards,
SafeDeposits Scotland.
Super helpful call with Christina she…
Super helpful call with Christina she helped me get into my account after I lost my password and had my deposit released over the phone really quickly!
5 de maio de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Dear Marc,
Thank you for your fantastic 5 star review of SafeDeposits Scotland. We are delighted to read your kind feedback about the helpful service you received from Christina, and will share this with her.
Kind regards,
SafeDeposits Scotland.
Great help from Rachel
Great help from Rachel , answered all my questions and explained the process clearly and simply , my deposit was returned quickly, a pleasure to deal with and made it all a pain free process ! .
7 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello GC,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you received from Rachel, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Had a great experience with Eliza
Had a great experience with Eliza. She was very helpful and considerate with all my questions.
30 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello Daniel,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Eliza and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
After contacting SDS today with a…
After contacting SDS today with a query, I received a quick response from Andrew and answered my enquiry.
28 de abril de 2026
Avaliação não solicitada
Resposta da SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the quick response you received from Andrew and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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