Sainsburys Avaliações 

Exceptional Customer Service from Sainsbury’s Executive Office

I recently received a parking charge notice in error after visiting the Sainsbury’s Maidstone store. I reached out to their Executive Office, and I was genuinely impressed by the prompt and professional response.

Ash Fahey handled my case with care, efficiency, and courtesy. The matter was resolved quickly, and the charge was cancelled without any hassle. I truly appreciate the attention given by both Ash and Mr. Simon Roberts.

This experience reflects Sainsbury’s strong commitment to customer service—thank you for handling it so professionally.

For the second time recently we placed an online order at Sainsburys. The main incentive in each case was the very good value Meal Deals. But each time the delivery arrived, one or more components of the Meal Deal was mysteriously "unavailable". The second time it was the very good value bottles of wine.

Most recently, my wife placed an order that included Meal Deals to be delivered only 24 HOURS later. When it arrived, several Meal Deal items were "unavailable". So the deal was not so good.

It is my firm belief that Sainsbury's deliberately display these Meal Deals online as an incentive to encourage customers to place orders. They may in fact be able to supply a very small percentage of orders then placed, but know they will not be able to satisfy all of them. Very sneaky!

The only compensation offered, even when I emailed the CEO's office, was a £15 voucher against a future order, that no doubt if it included a Meal Deal, all the items of that Meal Deal would not be available!

Today I got the worst service ever at sainsbury’s Cromwell Road (Kensington )
On top of it when I complained I been told I am bard from this place in that place only one member of the staff is normal and that is Caroline

I buy my tobacco in sainsbury French gate in doncaster. I get a month's worth at a time. Several times I have been given the wrong product. Even been charged a more expensive price. 3 pouches of the one I ordered and 1 pouch of a more expensive product scanned as 4 of the more expensive one. This time I got a 30 gram pouch mixed in with my 50 gram pouches. The queue is normally very long so I don't check the pouches myself which is on me. But this is unacceptable and not the level of service I would expect from one of the biggest supermarkets in the UK.
I genuinely feel ripped off and incredibly let down.

Sainsbury’s have now decided NOT to bake bread on their premises. Apparently it’s now cooked somewhere else and delivered to the stores.

I’ve now stopped purchasing the alleged fresh bread as it tastes as if it’s a few weeks old and instead of the loaves being raised they are flat.

Higher prices, empty shelves and now rubbish bread.

Waitrose here I come!

Multiple items ruptured open from terrible packaging.

Fridge items like ham and burgers, and cupboard items like pot noodle

Paid for home delivery as disabled, received out of date chicken. Had to get dressed and go into shop. Absolutely disgusting and dangerous. Sainsbury's in grimsby.

Purchased two Sainsbury's steak and potato slices heated from saiinsburys Perton.As these were half price at 1£each
On last day before date.EVEN AT 1£ GHESE WERE AWFUL VITUALLY NO FILLNG,CERTAINLY NO STEAK.SAINSBURY THESE A SHEER RIP OFF EVEN AT A POUND AT 2.25 THEY WOULD HAVE BEEN DAYLJGHT ROBBBERY

2 female staff standing chatting together at customer service Darnley Glasgow ignoring me totally. Customers need to wait till they've finished their conversation.. Also picking up baskets tidying up seems to be more important than serving you when stuck waiting for staff to clear smthg at self service till. Customers should be helped first. Need some re-training. Most staff miserable and don't want to help. Obviously they'd rather not be there. Take a leaf out Tesco's book. Their customer service used to be bad but now the best!

I have gone right downhill since they closed the cafés the pharmacies and the vacuum packed minced is disgusting. They have ruined everything.

I have always avoided Sainsburys and Tescos as both have been ovrercharging british consumers for years. Since the arrival of LIdl and Aldi we can always see a ridiculous price difference, but the Sainsburys Locals really take the biscuit. The other day I ran out of oat milk, which sadly I now have to use for health reasons and so as I was on my way home I had to go to my Sainsburys local for times sake which I pass on my way home. Imagine my shock to find they were only charging £1.75 which is cheaper than anywhere for Alpro No Sugar. It

usually around £2.00 most places.

Thinking I'd misjudged them I walked past the next day and decided to nip in and buy another litre only to find 24 hours later it had shot up to £2.30! A price hike of 55 pence in 24 hours. Simply confirming my thought they are a complete rip off. Usually their PR says the Sainsburys locals are convenience stores and cost them more to run? This slightly at odds with their £1.2 BILLION OPERATING PROFIT in 2024. I'll stick to Lidl and Aldi thanks. Wow!

I have shopped with Sainsbury's since the late nineties and experienced the changes over the years but it's all good and some things I don't like but that's my opinion.
I like the layout of the store, hot and cold counters, the aisles are spacious, the presentation of the shelves and items accessible.
The following indoor outlets, Tu clothing, Argos, Starbucks and hair salon makes life accomodating and convenient .
Nectar points give a fabulous return and incentive
The self serve till I disapprove of but that's the only fault

I tried to complain on line after three failed attempts over a couple of months to withdraw cash at Sainsbury's Gloucester at the brick wall outside. The last time a lady in front of me said she was fed up as this had happened to her too several times so said she was going to Tesco to do her shopping and draw out cash. When I complained to the manager she just said they're working on it so I replied that they've been working on it a long time because every time I need cash it's either not working or they have run out of cash! I had to buy a lottery ticket the last two times I've been there to enable me to get £50 cashback! She then told me it is a different company that manages the cash machine and it was out of their hands! I said this would be the last time I shop at Sainsbury's until their cash machine is up and running. She didn't even ask for my telephone number. Whilst complaining I would also point out that the plants outside are always lacking water and end up in the skip. What a waste!

There add description states,
It came under budget, and healthy food for everyone,
They need to be more factual,
What was his budget and how much did he spend,
Plus not all food is healthy in Sainsbury's.
Put the facts in there add.

I ordered goods including an 8 pack of diet Pepsi and an 8 pack of fanta some of the goods were delivered the drinks were not, when I asked the driver for them he said that was the only bag for delivery, I called them and complained, got through to the store and spoke to the guy who picked my order he said he picked the drinks.
I phoned chop chop again all they would do is refund the cost of the drinks which is odd because sainsburys told me I couldn't have a refund because the order had been picked.
Working on the basis of my experience with chop chop they employ idiots and thieves.
Previously someone else's order was delivered 2 boxes of wine when we ordered £55 of groceries from them, prior to that missing items.

Happy Easter, chop chop orders scammers. I don’t received my order but taken money from my bank account!!! Big scam chop chop F6B661 , Sainsbury robbers times, phone numbers scam nobodies pick up. After two hours!!, customer service said “ we will refund and send confirmation email, but don’t received. I’m victim of fraud

The Sainsbury's Local on Carholme Road in Lincoln, LN1 1RR lists free ATM withdrawals as a service provided for their customers. Cant say I agree. Earlier this evening I went to use the ATM to withdraw £50 - the machine returned my card a little too quickly and went into "processing transaction " mode without stopping . The machine did not give out my cash but nonetheless has taken it from my account. It seems people had this happen on a number of occasions according to the security people out side the store. Do not use the ATM ( a NoteMachine) at this store. AVOID.

Avoid the Stamford street toilet paper at sainsburys like the plague
It's scented and causes a terrible reaction, have had to go back to the one I normally use

They refused to allow withdrawal but grateful to above name mentioned in display picture. for making sure all my pending withdrawal was possible..

Went to Sainsbury’s today had a damaged pomegranate which was no big deal. I just asked if they could get me a new one. said that would be absolutely fine. She said just help yourself and took the one from my hand. Then I go to leave the store and get a security guard in my face. Another customer whale was in aggressively saying yeah I saw him and now apparently I’m banned from the store, because I told the security guard to get out of my face.