salonspy.com Avaliações 

64
O TrustScore é 5 de um total de 5

4,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We’ve had a really positive experience with SalonSpy so far. Adam has been incredibly helpful and knowledgeable, and has made the whole process really straightforward. One of the things we’ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

Salon Spy has helped us to grow as a business The feedback from customers is essential for development and improvement. Unlike google who let unsolicited review from unverified sources you know t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely salon to visit where I always get a great haircut from Filip master of the scissors.My hair always stays in shape until the next cut and still keeps it's shape and looks so good if I want to g... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just been to Roland John in Warminster with my husband. This was a fantastic experience. We were isolated in a small, spotless room so we felt safe to enjoy complementary coffee. Amy, our hairdresser... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Site de avaliações

Escrito pela empresa

salonspy is a verified review platform for hair & beauty salons / spa's. Seamless integrations with most leading salon software systems, provides an automated review capture system.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

64 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(64)

6 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Since having Salon Spy we gain so many…

Since having Salon Spy we gain so many new clients in our salon, we always ask our clients how did you hear about us if there new to the town and the answer is most of the time other than clients recommending us it’s all our up to date reviews online! so it’s great for us! Much easier than trying to get reviews without asking each guest once they’ve left the salon. So highly recommended from us. Cave Hair.

9 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Another LEVEL!

I’ve been using Salon Spy for the past 8 years and it’s always been great.
But since this latest edition upgrade it has become AMAZING!
Worth the extra investment for sure.

Well done.

3 de maio de 2022
Avaliação não solicitada
logotipo da salonspy.com

Resposta da salonspy.com

Hate to say it Salv, buuuut, we told you that you'd love it! Thanks for the review

Avaliado com 1 de um total de 5 estrelas

I can't find my review I wrote for…

I can't find my review I wrote for Leslie hairdresser Inverness? Do you only put up good reviews?

24 de abril de 2022
Avaliação não solicitada
logotipo da salonspy.com

Resposta da salonspy.com

Hi Kelly,

No we are more than happy to post all reviews, you'll find a mix of reviews if you scan some pages.

If your review hasn't been published, it could be one of 2 things:

- It contains swear words (good or bad) and our system flagged and deleted it
- You didn't register after you submitted your review

I appreciate you might be frustrated that its not visible, but maybe drop us an email and ask why instead of just giving us a 1* review.

If you want to email support@salonspy.com - I'd be more than happy to help & make sure your review finds it way to the page

Once sorted, I'd really appreciate if you could delete / adjust this review as its really affected our star rating.

Thanks,

Adam

Avaliado com 5 de um total de 5 estrelas

I ABSOLUTELY LOVE salon spy

I ABSOLUTELY LOVE salon spy!
It’s fantastic to get the verified feedback from our clients, this is also really motivating my team to encourage great reviews.

Adam and the team at salon spy are so helpful and setting up with them was effortless!

I would more than recommend salon spy!

17 de março de 2022
Avaliação não solicitada
logotipo da salonspy.com

Resposta da salonspy.com

Thanks Joanne, you were super easy to work with which makes the set up effortless. Appreciate the feedback

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Just been to Roland John in Warminster with my husband. This was a fantastic experience. We were isolated in a small, spotless room so we felt safe to enjoy complementary coffee. Amy, our hairdresser was as usual extremely friendly and careful. Roland John has been so well organised over this pandemic. As regular customers we have felt totally safe and respected. It continues to be an extremely professional salon.

6 de dezembro de 2020
Avaliação não solicitada
logotipo da salonspy.com

Resposta da salonspy.com

This review is about an entirely different business & is not related to salonspy at all

Avaliado com 5 de um total de 5 estrelas

The best marketing tool we have!

Been working with Adam and his team since November 2018 when I installed a new booking system via isalon. The platform itself is just wonderful,there are so many companies out there trying to reinvent everything when it's not needed. Salonspy does everything I want as a salon owner and does it perfectly! I've had NO problems at all from day one. We recently added a new widget to our website streaming new reviews at the bottom of our home page from salonspy direct and it has worked brilliantly for us! There was a small issue regarding this and Adam worked for 2 weeks to resolve it. He didn't come back to me in between spoon feeding me rubbish, he just got on and informed me when it was resolved 100%. I pay a lot of companies for a lot of services and I can honestly say that absolutely none of them come close to Salonspy for what we receive and for what we pay. It is the most effective and the cheapest form of advertising we do. As long as they are operating we will be a client! Best of luck for the future guys!

16 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent experience very attentive…

Excellent experience very attentive staff polite and friendly

26 de fevereiro de 2020
Avaliação não solicitada
logotipo da salonspy.com

Resposta da salonspy.com

Hi,

I think you accidentally gave us 1* instead of a good star rating - I'd really appreciate it if you could adjust this as its affecting our overall rating

Thanks

Avaliado com 5 de um total de 5 estrelas

Salonspy what a guy

Adam and the guys at Salonspy are fab! Such an easy way of getting real client reviews and the fact you can ring them and speak to an actual person rather than a robot is just wonderful! They throw in a bit of banter for free too! Salonspy works so well for us and they are really knowledgeable about the industry and the changing times! KG x

15 de outubro de 2019
Avaliação não solicitada
logotipo da salonspy.com

Resposta da salonspy.com

Banter? Katie, we're nothing but serious.

Thanks for the review, you ladies are a dream to work with, so that definitely makes answering your calls easier. Looking forward to supporting Saks Halifax into 2020. Adam

Avaliado com 5 de um total de 5 estrelas

Love Salonspy

Love Salonspy it’s such a great way for clients to leave there comments about the service they received in the salon.

2 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Review Platform

We have been using Salonspy at Wispers Hair for about two years now and it is great impartial marketing tool to help us better engage with our customers and take their feedback which we can use to share with the team and ensure that our offer and service is everything our customers expect it to be. The system is easy to use, fairly priced and very transparent. The team at salonspy are great to deal with, very responsive and have a fantastic product. I would recommend Salonspy to any salon.

9 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Marketing Platform

We Joined Salon Spy just over 3 years ago at Kirkham Hairdressing. It is a great platform for our clientele to not only review our services but give the salon feedback on areas we can improve for them. We have had new clients who have said that the reviews on Salon Spy were the reason they chose our salon over local competitors when deciding where to go. It’s a great marketing tool and Adam and his team are very easy to deal with as is the program itself. We will continue to use this in the future. Keeps up the good work. Regards Kirkham Hairdressing.

7 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Darren T&G Wigan

I have used Salonspy for a few years in my business. I love the concept and how it all works.
It has worked well to see what my clients love about the salon and the areas we need to improve. I love the private feedback which I can use and it’s helpful for all the staff as well. Keep it up guys.

7 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Just great

Just great! Salonspy has really reignited the teams passion for delivering outstanding guest experiences. They all love to see the feedback coming in from the guests.

From a salon owners perspective salonspy have been great from day one, easy to deal with, responsive to questions ans queries. Highly recommended.

7 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Probably the best thing we have done…

Probably the best thing we have done for the salon. It is totally independent, salon spy contacts our customers (we have no ideas which ones) and they can rate us and leave a message. Initially it was quite scary, we would get alerted to a new review and you get a surge of butterflies as we opened up the review to see what the customer says. I can honestly say that customers have been amazing and it enables them to tell their stylist the most loveliest things. The stylists love the reviews, the salon owner loves the reviews, the social media person loves the reviews! We have received a couple of trickier ones the years and I can say that it gives management a window to identify any potential issues the customer has had and then the best bit is having the opportunity to resolve the issue, turn it around and keep your customer. What’s the alternative- the customer leaves, you have no idea why and your business suffers.
Adam thank you so much, you have created an amazing tool for us and I will be forever grateful to you and your team.

7 de setembro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing we love salon spy

Amazing we love salon spy. It has worked wonders to motivate staff and show the public the great reviews we get. We are so pleased with the results. Many thanks Salon Spy
Team La’Ora

6 de setembro de 2019
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais