I'm not sure what company this is any more as I'm getting emails from Sam Eldman. The phone number for the company does not work. It says they are busy from the moment the line opens till it end. So b... Ver mais
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Veja o que dizem as avaliações
Super impressed. Have just recently discovered this brand and am so glad I did! The trainers, which are stunning and of great quality, were delivered in record time. Can’t wait to treat myself to ano... Ver mais
A empresa respondeu
Consistently great customer service. Even if there’s an issue, they usually respond within three days and aim to resolve things properly :)
I ordered 2 pairs of sandals in the sale and when they arrived I was really pleased with them. They matched the description on the website including colour, which isn't always the case. The delivery... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A creative visionary and legend in the footwear industry, Sam Edelman has been a dominant force in fashion, making an indelible impact on some of the most renowned contemporary footwear brands throughout the past 40 years.
Informações de contato
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Buckinghamshire, Reino Unido
- 0800 1931 800
- hello@samedelman.co.uk
- www.samedelman.co.uk
3,9
Muito Bom
26 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I'm not sure what company this is any…
I'm not sure what company this is any more as I'm getting emails from Sam Eldman. The phone number for the company does not work. It says they are busy from the moment the line opens till it end. So basically the phone number given is out of action. I wanted some information of a particular style that I have been purchasing for years and you have to email and wait days for a response with even then very little information given to you. What has happened to Vionic the company and its customers service?
8 de outubro de 2026
Avaliação não solicitada
Consistently great customer service
Consistently great customer service. Even if there’s an issue, they usually respond within three days and aim to resolve things properly :)
23 de setembro de 2026
Avaliação não solicitada
Super impressed!
Super impressed. Have just recently discovered this brand and am so glad I did! The trainers, which are stunning and of great quality, were delivered in record time. Can’t wait to treat myself to another pair soon.
29 de setembro de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you so much for your wonderful review! We’re delighted to hear you’ve discovered Vionic and are loving your new trainers. We hope you enjoy them, and we can’t wait to welcome you back for your next pair!
Many thanks - Customer care
Really good customer service
Really good customer service. There was an issue with my delivery. The customer service team were very fast in their responses and helped to fix the problem.
24 de setembro de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your kind review, Emer!
We're delighted to hear that our customer service team was able to quickly resolve the delivery issue for you. Providing excellent service is very important to us, so it's wonderful to know we could help.
Many thanks - Customer care
Lovely looking shoes, well made.
The shoes are beautiful and well made. They are true to size but a little tight for me in places and I’m hoping they will stretch a bit. I really like them.
There was some delay in delivery with the courier Evri but it got sorted out.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your review!
We're delighted to hear that you love your shoes and found them beautiful and well made. We hope they become even more comfortable with wear.
We're also pleased that the delivery issue was resolved, although we're sorry for the delay and appreciate your patience.
Enjoy your new shoes!
Many thanks - Customer care
Quick delivery and very responsive…
Quick delivery and very responsive returns service too - and the shoes are always great
28 de julho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your wonderful review!
We're delighted to hear that your order arrived quickly and that you found our returns service responsive and easy to use. Most importantly, we're so pleased that you're enjoying your shoes.
Thank you for taking the time to share your experience.
Many thanks
Amazing customer service
3 de agosto de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your wonderful feedback! We're delighted to hear you had a positive experience with our customer service team. We really appreciate your kind words and your support.
Many thanks - Customer care
Liked quick warm response didn’t like…
Liked quick warm response didn’t like that my instructions in return were ignored. asked for 5and half exchange.Will make do with refund
28 de julho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your feedback. We're sorry your exchange request was missed. Unfortunately, we do not offer exchanges, and this should have been explained before your refund was processed. We apologise for the confusion and appreciate you bringing this to our attention.
Many thanks - Customer care
Great shoes and excellent customer service
I ordered 2 pairs of sandals in the sale and when they arrived I was really pleased with them. They matched the description on the website including colour, which isn't always the case. The delivery was only very slightly outside what was stated on website. On raising a query this was dealt with promptly, starting with a refund of the delivery charge and then immediately following up where the delivery was and after arrived checking in to confirm I was happy. I am both with product and customer service. Thank you Natalie Coleman.
27 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you so much for your lovely review, Natalie! We're delighted to hear you're happy with both your sandals and our customer service. We really appreciate your patience with the slight delivery delay and hope you enjoy your new sandals!
Many thanks - Customer care
Very good..they returned my product no…
Very good..they returned my product no problem, and sent the corrected size out in a timely fashion.
30 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for sharing your experience! We’re glad to hear the return process was smooth and that you received the correct size quickly. Providing hassle‑free service is important to us, and we’re happy we could get everything sorted for you. Enjoy your updated pair!
Many thanks - Customer care
I wanted to make a return and it took…
I wanted to make a return and it took numerous attempts to gain any response from this company.
Finally a QR code arrived.
I will never purchase from you again, this caused me no end of anxiety and stress!
28 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for sharing your feedback. We’re truly sorry to hear how difficult it was for you to receive support with your return — that’s not the experience we want for any of our customers. We understand how stressful repeated attempts for a response can be, and we apologise for the inconvenience this caused.
We’re glad the QR code eventually reached you, but we’ll be reviewing this situation to ensure our communication is much more timely and reliable moving forward. Thank you for bringing this to our attention.
Many thanks - Customer care
I contacted customer support because…
I contacted customer support because the stitching came undone on my espadrilles after only a couple of wears. The staff were very courteous and responsive and arranged a replacement without any question. They even arranged for them to be delivered in a specific day to accommodate my travel plans. Excellent service thank you!
25 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you so much for your lovely feedback. We’re delighted to hear that our team were able to help quickly and arrange a replacement for you. It’s great to know the delivery timing worked well with your travel plans. We truly appreciate your kind words.
Many thanks - Customer care
good
good customer service, reply quite quickly, patience communication
19 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your kind review. We're delighted to hear that you were happy with our customer service and found our communication helpful and responsive. We always strive to provide prompt, patient, and friendly support, so it's wonderful to know that this was reflected in your experience.
We appreciate your feedback and thank you for choosing us.
Many thanks - Customer care
Classic Court Shoe - delighted
Purchased their classic court shoe which does not disappoint. Good fit but also excellent customer service, prompt delivery and free returns.
12 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that your Classic Court Shoes have lived up to your expectations and that you found them to be a great fit. It's also wonderful to know that you were pleased with our customer service, prompt delivery, and free returns process.
Your feedback means a great deal to us, and we truly appreciate your support. We hope you continue to enjoy your new shoes and look forward to serving you again in the future.
Many thanks - Customer care
Langley blend leather trainers manufacturing fault - no refund
I love this brand and have several pairs. I encountered a problem with a pair of Langley blend leather trainers. After around 6 wears the sole of one of the shoes has almost entirely disconnected from the shoe itself. I took it to Timpsons shoes for repair who said it was a manufacturing issue and couldn’t be repaired. The shoes were purchased through John Lewis who concluded that because they were more than 6 months old there was no recourse. £140 purchase for 6 wears a bit disappointing to say the least.
8 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for taking the time to share your feedback and for your continued loyalty to our brand.
We are very sorry to hear about the issue you experienced with your Langley Blend Leather Trainers. We completely understand how disappointing it must be for a pair of shoes to develop such a fault after only a handful of wears, particularly given the price and your previous positive experiences with our products.
We take comments regarding product quality very seriously, and we would like the opportunity to look into this further for you. We have sent you an email directly to see whether there is anything we can do to help resolve the issue.
We appreciate you bringing this matter to our attention and hope to hear from you soon.
Many thanks - Customer care
Extremely Disappointing Customer Support and Faulty Product
Extremely Disappointing Customer Service
I am extremely disappointed with both the quality of my Vionic sandals and the way my complaint has been handled.
After wearing a pair of Vionic sandals for the very first time, the footbed surface peeled away in multiple places. The damage was significant and clearly not consistent with normal wear and tear. I contacted Vionic directly, provided photographs, and explained the circumstances in full.
Rather than showing any interest in resolving what is clearly a product defect, Vionic repeatedly hid behind policy explanations and refused to offer any practical assistance. Because the sandals were purchased from a physical store while I was on holiday in London, and I no longer know which specific retailer it was, Vionic's position is simply that they will do nothing.
What I found particularly frustrating was the complete lack of customer-focused thinking. The issue has nothing to do with the retailer's service and everything to do with the quality of the product itself. Yet despite acknowledging my disappointment and accepting that the situation is frustrating, Vionic's only response was to tell me to identify a shop I visited briefly over a year ago.
The end result is that I am left with a faulty pair of sandals that failed after one wear and a manufacturer that appears unwilling to stand behind its products when doing so requires even the slightest flexibility.
Premium brands command premium prices because customers expect premium quality and customer care. Unfortunately, my experience with Vionic has delivered neither.
Based on both the product quality and the customer service I received, I would not purchase from Vionic again.
2 de junho de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for sharing your feedback with us. We are very sorry to hear about your experience and understand how disappointing this has been for you.
We take product quality concerns seriously and have reviewed the images you previously provided. Based on our records, the style in question has not been part of our range for at least five years.
As mentioned in our earlier communication, items purchased through independent retailers must be handled directly by the store where they were bought, as they are responsible for processing any claims and hold the original transaction details. Without proof of purchase, we are unable to trace where the transaction took place, which unfortunately limits the support we can offer. We appreciate how frustrating this is when you are unable to recall the retailer.
We are genuinely sorry that this situation has left you feeling dissatisfied, as this is not the experience we aim to provide. Your feedback has been shared internally as part of our ongoing review of product performance and customer experience.
If you are able to provide any additional details about where the item may have been purchased, we would be happy to revisit this and offer further guidance.
Thank you for your understanding - Customer care
Excellent customer service
Excellent customer service and a very prompt refund. The process was quick, easy, and handled professionally. Highly recommend
19 de maio de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you so much for your wonderful feedback. We’re thrilled to hear that our customer service team was able to assist you quickly and professionally. Your recommendation means a lot to us, and we’re always here if you need anything in the future.
Many Thanks - Customer care
Paid for next day delivery and it came…
Paid for next day delivery and it came 5 days later. Contacted them and they just sent a copy and paste message
29 de maio de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your feedback, and I’m really glad to hear you like the slippers.
I’m genuinely sorry that the delivery took longer than you expected — I understand how disappointing that feels, especially when you’ve paid for next‑day delivery.
Because your order was placed late on Thursday evening and the following Monday was a bank holiday, the courier wasn’t able to begin processing it until the next working day.
That meant the first active shipping day was Tuesday, which is why your parcel arrived then rather than on Friday.
I completely appreciate why this felt like a long wait, and your point about the delivery cost is heard.
As a gesture of goodwill, I have refunded your shipping costs.
Your experience matters to us, and your feedback helps us improve how we communicate delivery expectations around bank holidays.
Many Thanks - Customer care
Prompt response to query
Prompt response to my query regarding refund
21 de maio de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your kind feedback!
We’re pleased to hear that your refund query was handled promptly. We really appreciate you taking the time to share your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Detailed reply
Excellent detailed reply to my query about an alternative shoe to the one I had purchased previously which is no longer available.
22 de maio de 2026
Avaliação não solicitada
Resposta da Sam Edelman UK
Thank you for your kind feedback!
We’re really pleased to hear that you found our response helpful and detailed in finding a suitable alternative. It’s always our aim to make the process as smooth as possible when a style is no longer available.
We appreciate you taking the time to share your experience and look forward to helping you again in the future.
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