Sam Edelman Avaliações 

Extremely disappointing customer service. I paid for shoes that were never delivered, and Alyasra themselves confirmed that the item was unavailable. Despite weeks of emails and WhatsApp messages and repeated promises of a refund, I am still waiting for my money. Instead, I keep being asked to explain the same issue to different employees. Completely unacceptable.

Everything is getting worse, companies are pinching pennies (because what will the shareholders think??) and are using the lowest of low shipping service, and Sam Edelman is no exception to this. Shipping with Fedex Smartpost while claiming it's 4-6 business days for standard shipping borders on fraud, because at the rate Smartpost moves, I imagine the complaints are coming in frequently. For those unaware, Fedex Smartpost is the lowest tier shipping one can use. Shipping schedules and moves packages based on volume capacity. Your item is placed into a massive container or trailer bound for your region, which sits stationary at the hub until it is packed 100% full. Because these economy packages are the lowest network priority, they are routinely sidelined for higher-paying mail, resulting in days/weeks of frozen tracking while the container waits to hit maximum capacity. Tomorrow will be day 5 of the promised delivery timespan, and yet it's still sitting at "Label created" status meaning it hasn't even moved an inch out of your warehouse. Guess you gotta fill up that container first. As a consumer, understand that an increasing amount of commercial retailers use this method because it completely avoids the residential delivery surcharges and delivery area surcharges that standard FedEx or UPS ground networks tack on. By dumping thousands of packages at a single USPS hub, FedEx passes the massive bulk discount down to the retailer, who can then offer you "free shipping", which by the way, with Fedex Smartpost can take multiple weeks. Yep, you heard that right, multiple weeks - just look into peoples experiences on Reddit. Shame on you Sam Edelman, I will return the shoes (once they arrive in however many days or weeks) out of principle because I'm simply just fed up with all these companies playing their consumers for a fool. Advertising free 4-6 days shipping at checkout, only to quietly route the package through a bottom-tier economy network is shady marketing. The customer expects standard delivery but gets the slow, container-waiting system. Do better

I ordered from Sam Edelman on 25 August and paid in full. Almost four weeks later the shoes have not arrived, and the order (GE13365239673US, handled by Global-e) has never even been dispatched.
I have written to customer service twice. Not a single reply – no shipping update, no explanation, no refund.
I had been a loyal customer, which makes this far more disappointing. Taking payment, failing to ship and then ignoring the customer is not acceptable; as a European customer I am used to a very different standard.
I am asking for a full refund, or immediate dispatch with proof. If I do not hear back, I will raise a chargeback with my bank. I would be glad to update this review if the matter is resolved.

Customer Service is poor. I paid £6.99 for delivery only to find out they use EVRI as their delivery partner. For £6.99 I would expect a next day service. Had to contact customer services to find out where my order was. I was told they would come back to me but they didn’t. I did receive a refund of the £6.99 and EVRI did eventually deliver the order but I would never use the company again. Wish I had looked at the reviews before I ordered. The actual shoes certainly aren’t worth the money, the leather is very thin and I don’t expect them to last long. They were purchased for a particular occasion and as delivery took so long I haven’t the time to source something else now.

I bought a pair of sandals and returned them, it took two emails and a phone call to get my refund after 2 weeks plus they subtracted 16 dollars from it (not 8 like they claimed). Def not buying from them again

I am incredibly disappointed with Sam Edelman. I placed an order for two pairs of shoes totalling £300, but I still have not received them. The lack of order fulfillment is bad enough, but their complete lack of customer support makes it entirely unacceptable.I have emailed their Customer Service team twice to ask for an update, and I have been met with absolute silence. They have taken a significant amount of my money and cut off communication.If you are thinking of ordering from them online, be warned. I will now have to contact my bank directly to claw back my £300 via a chargeback dispute because Sam Edelman refuses to answer emails. Unprofessional and deeply frustrating.

Absolutely diabolical customer service. Sandal broke after one hours. Customer support was unhelpful. $200 down the drain

Bought some boots. Wore them for 2 months and the sole of one split in 2.
Took photos and photos of the tops to show how new and unworn they looked- they told me it was overuse.
I complained and complained until they sent me a new pair. The same thing happened.
Terrible quality for premium price and terrible customer service

I am so upset. I called over a month ago to tell them that the shoes that I bought even though I bought them a year ago, I wore them one time to go out. It threw my whole pedicure. It ripped apart two pieces. It’s horrible material cheap and now they’re telling me to send the receipt to them to give me refund. Nobody keep a receipt for one year and it’s not normal to pay over $100 for shoes, even though I wear them one time it will completely broke on my feet !

I had ordered shoes from this website and haven't heard from them in spite of sending many emails and I haven't received the product. Watch out. It's absolute scam.

Ich habe zwei Paar Schuhe bei Sam Edelman bestellt und bin insgesamt extrem unzufrieden mit dem gesamten Ablauf. Das erste Paar kam nach 10–14 Tagen an, das zweite Paar befand sich jedoch nicht im Paket. Das gelieferte Paar war zudem viel zu eng. Deshalb bin ich davon ausgegangen, dass auch das zweite Paar nicht passen würde, und wollte beide gemeinsam zurückschicken, um nur einmal Rücksendekosten zahlen zu müssen – denn die muss man hier selbst tragen, was ich vorher leider nicht wusste.

Ich wartete also weiter auf das zweite Paar. Nach drei Wochen ohne Lieferung fragte ich direkt bei Sam Edelman nach und bekam die Information, dass das Paket wohl verloren gegangen sei und ich eine Rückerstattung erhalten würde. Zu diesem Zeitpunkt hatte ich jedoch bereits über PayPal mit der Option „in 30 Tagen zahlen“ bestellt. Da sich die Kommunikation mit Sam Edelman hinzog, waren die 30 Tage schon abgelaufen, und PayPal forderte mich zur Zahlung auf. Diese habe ich geleistet, allerdings sofort darauf hingewiesen, dass ein Teil meiner Bestellung fehlte.

Als ich Sam Edelman erneut kontaktierte und mitteilte, dass ich bereits bezahlt hatte, wollten sie plötzlich meine privaten Kontodaten für die Rückerstattung. Ich erklärte, dass die Zahlung über PayPal erfolgt sei und sie das dort klären müssten. Am Ende bekam ich lediglich eine Teilrückzahlung von 80 € für das erste Paar, das ich zurückgeschickt hatte. Die restlichen 120 € – für das verlorene Paar – wurden mir bis heute nicht erstattet. Von Sam Edelman kam keinerlei Rückmeldung mehr, es wurde schlichtweg totgeschwiegen. Selbst PayPal hat sich im Verlauf noch quer gestellt, obwohl ich dort ebenfalls alles erklärt hatte.

Fazit: Ich bleibe auf 120 € sitzen. Der Kundenservice von Sam Edelman war langsam, unzuverlässig und ist überhaupt nicht auf meine Situation eingegangen. Für mich steht fest: Ich werde dort nie wieder bestellen.

This website is an absolute scam, I ordered over 3 weeks ago and I have had zero communication from the brand on where my order is. I have emailed and their email bounces back, I have called them and it goes straight to voicemail. This place needs to be shut DOWN.

I ordered a jacket and it’s beautiful but sizing is way off! Too small and they make you pay for shipping. You also have to send them pictures and it has to be in the original packaging. You have to send them proof of purchase. It’s ridiculous. Not worth it.

This place is an absolute scam. Placed an order,item went out of stock, they called to choose a replacement which I did which was way more expensive as well. Agreed to pay the difference. Item not delivered going onto 3 weeks now, I keep getting backa nd forth emails that they will send query to the team. DO NOT BUY HERE

I don’t understand why you would put stickers on the bottom of boots in an online order….

I made a purchase from your company on October 10 and have not received any updates since. I’ve sent three follow-up emails and have yet to get a single response. At this point, I just want my money back. This has been the worst customer experience I’ve ever had — extremely disappointing and unprofessional. Do not buy from this company!!!

Terrible customer service. Totally incompetent.
Won’t buy from them again.
Disappointing since they are lovely shoes!

I am extremely disappointed with my recent experience purchasing the Sam Edelman Popy Lace Up Sneaker (Olive Branch Suede, size 7.5 M). After spending $110 on what I thought would be a quality product, the sneaker split open with a significant cut after fewer than ten uses. For a brand at this price point, this is completely unacceptable.
What made the experience even worse was the utter lack of response from Sam Edelman’s customer service. I reached out via email with all my order details and a clear explanation of the defect. It’s now been over five days and I have not received a single acknowledgment, reply, or direction about a refund or exchange. The product failed completely, and the company apparently has no interest in standing behind what they sell or assisting their customers when something goes wrong.
This ordeal has cost me not only the price of the sneaker, but also my time and trust in the brand. I’m left without functional shoes and forced to chase down an answer for an issue that should have been handled immediately. If this is how Sam Edelman treats their customers, I won’t be shopping here again, and I’d advise others to do the same.

Ik heb niet mijn schoenen kunnen retourneren. Dit was met het aanmelden van de retour al een probleem dus ik had hiervoor een mail gestuurd, uiteindelijk een reactie gekregen met een verzendlabel. Maar doet het verzendlabel het niet. Ik heb hiervoor ook weer een mail gestuurd maar ik zit al lang te wachten op een antwoord. Ik raad het niet aan om hier te bestellen.

I have received abhorrent customer service from this company. The shoes I ordered were never delivered. When I tried to resolve it with the company, their service dept. flippantly told me I would have to file a claim with USPS. When I went to file a claim with USPS they said I couldn’t, someone else already had. When I circled back to the company they then informed me they already filed a claim on my behalf - it was denied - and I have no recourse. Why they sent me on that wild goose chase knowing that beforehand, I can only assume they thought they could run me off and keep my money. So I’m out $200 with no shoes, and the worst customer service I’ve ever experienced. Do not order from this company!