I do not normally write reviews but following my experience recently with Scamp & Dude with regards to returning an item I had to. This process was made very simple and supported throughout by the... Ver mais
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Veja o que dizem as avaliações
I’ve sent back my last few orders as the quality and sizing hasn’t been great. I ordered a shirt which arrived with the stitching already coming away and a dress that was way too short. It’s expensive... Ver mais
Highly recommend the dresses, designs are unique and always get loads of compliments. Quite flattering on women of any shape and size. They’re slowly becoming my number one choice of dresses but I als... Ver mais
We bought some clothes from Scamp and Dude for my son and honestly, the quality and designs are amazing - really unique pieces you don't see anywhere else. He loves them. We did run into a few si... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.
Informações de contato
62 High Street, Marlow, SL7 1AH, Marlow , Reino Unido
- helpme@scampanddude.com
- www.scampanddude.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always the best customer service should…
Always the best customer service should you find yourself with any type of query! - like stupidly ordering an item to your old address! 🫣
Great small business with quality…
Great small business with quality clothing. Excellent service from website to delivery. Clothes all fit and wash really well.
Goodbye S&D
After being an avid Duder for years I have decided to say goodbye to this brand. I just can’t justify purchasing more items when I have had the seams disintegrate on 2 dresses, 2 skirts and a pair of jeans. When I tried to post a query about how to prevent the seams coming apart on the Facebook page my post was blocked and I was referred to customer services. It was disheartening as I wasn’t complaining, merely seeking advice. I live in Australia so paying for a return is just not worth it. Such a shame, as this brand brought me a lot of joy at first.

Resposta da Scamp & Dude
Why do you avoid adding low reviews on items?
Love the clothes & accessories from S&D.
Although I'm a little dubious about the reviews on the site. I've posted one before about a faulty item giving it a 3 star and yet this review never made it to the items page for others to see. I was contacted by customer service to sort the issue out which has been resolved but why not post the honest reviews?
Do you only post positive ones? It's very odd and off-putting to know what others actually think unless it's a glowing review.
I will still buy from S&D but a little less now due to this and the £5 postage and returns fee.

Resposta da Scamp & Dude
Excellent service
Excellent service. I needed to exchange for different size and customer service couldn’t have been any more helpful.
It was a dress I need for my birthday and they sent it express delivery.
Just love everything about them.
Scamp and Dude
Scamp and Dude, What a brilliant company, I had a problem with my new hoodie, but super Debs got it all sorted for me, we need more good companies and super Debs in the world. Thank you again🤩
This is my second dress from Scamp…
This is my second dress from Scamp and Dude and it is fabulous! Always gets compliments. Delivery was speedy and very cute packaging. Great company and I highly recommend them!
Great products and great service
Great service, fab quality items
Really pleased with my items, fab quality, good service and the company has a great ethos
Excellent customer service
I ordered a dress after being recommended by a friend who regularly buys from S&D. Unfortunately the material was damaged in a couple of places. I contacted S&D who quickly resolved the problem and replaced the dress. They responded immediately and were very apologetic. I was very pleased with the service. My friend advises that she hasn’t had a faulty item in all the years she’s been buying of them so I believe this was a one off and I’ll have buy from them again.
Style at its best at scamp and dude
Love the style and quality of the clothes - so stylish and excellent quality .
Also the help you get when asking a question is speedy and very professional - will definitely be buying more items
Scamp and Dude has also been very generous in donating to our cancer group scarves for those having cancer treatment - this is very much appreciated by the patients.
Outstanding customer service and care
I brought my girlfriend’s birthday present and made a mistake with delivery address. Debs from the customer service team has gone out of her way to help and ensure my girlfriend has a present to open! It was my error, but the care and understanding from debs has been outstanding. Thank-you for everything! (Posted on my girlfriends trustpilot) Dave!
Great customer service
Great customer service if recent over a faulty item.
Absolutely the best customer service…
Absolutely the best customer service team, never have i had contact with such kind caring dedicated team.
Scamp and Dude staff are without a doubt the best!!!
Scamp and Dude have exquisite products…
Scamp and Dude have exquisite products that bring a little bit of joy into the everyday. Their products are fairly priced, long lasting and well designed. Their customer service is second to none. 5 stars all round ⭐️
Beautiful clothes but amazing customer…
Beautiful clothes but amazing customer service. Weather changes meant I was hoping for a warmer weather option for an event- express delivery had been turned off for the bank holiday (so they didn’t disappoint customers) but a quick call to customer services and they promised that if I placed my order they would send it for the next day- and I arrived on time. Amazing x
I recently had a small issue
I recently had a small issue so I sent them an email in the evening. First thing next day I had an apology email and a resolution that was totally beyond my expectations so thank you for such a pleasant customer service experience Scamp & Dude 😃
Dress was awful, returns ridiculously slow.
Dress was awful. Cheap material and arrived looking like a rag. Order returned at my expense and as usual S&D take longer than any other retailer to process the refund. My last 3 orders have all been returned down to quality & poor sizing. The declining quality, combined with the expense of delivery & return has turned this once favourite brand into one I sadly cannot recommend. Be wary of all the gushing reviews on here, all within a few days in Feb - the owner posted asking people who follow S&D on Insta & FB to help increase the star rating.
Five star customer service again! ⚡️
Received the beautiful grey neon rainbow leopard jumpsuit a couple of weeks ago. Wore it once and after washing noticed a fault in the hemline. I contacted customer services who responded very quickly, and posted my exchange out to me the next day. Fantastic service from Debs! xx
My jogging pants became damaged and I…
My jogging pants became damaged and I only had them for four months, I contacted customer care and they were brilliant they came back to me within two hours and shipped a replacement on the same day.
Why can’t all customer services be like this!’
5 stars to their company ⭐️
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