Scamp & Dude Avaliações 

516
O TrustScore é 4.5 de um total de 5

4,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I’ve sent back my last few orders as the quality and sizing hasn’t been great. I ordered a shirt which arrived with the stitching already coming away and a dress that was way too short. It’s expensive... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly recommend the dresses, designs are unique and always get loads of compliments. Quite flattering on women of any shape and size. They’re slowly becoming my number one choice of dresses but I als... Ver mais

Avaliado com 5 de um total de 5 estrelas

We bought some clothes from Scamp and Dude for my son and honestly, the quality and designs are amazing - really unique pieces you don't see anywhere else. He loves them. We did run into a few si... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love this brand and have since COVID. What Jo has built and stands for giving back to others is truly inspirational. Everytime I wear a scamp and dude item I’m guaranteed to get a compliment. I fe... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Roupas

Escrito pela empresa

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

516 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(516)

71 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Slow at processing refunds

Ordered 2 hoodies as I didn't know which size would be most suitable. I'm pleased with the hoodie however I returned the one which didn't fit and It's been almost TWO weeks since they received the item back at the warehouse and I STILL HAVEN'T received my refund. You really need to speed up your returns process.

7 de setembro de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

We are so sorry for the delay with processing your refund, we have recently moved warehouses and it has taken a little while longer than we hoped for returns to be processed. This has now been rectified and our returns are being processed in the timeframe advertised.

Avaliado com 5 de um total de 5 estrelas

Pleased Face

So disappointed the khaki rain mac was out of stock so I messaged the S&D Facebook page. A couple of days later I got an fb message saying it was back in stock, I bought it immediately and it was delivered the very next day. The Mac is GORGEOUS.

Great customer service and the coat is just perfect 😍

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

Outstanding customer service! I ordered a dress which unfortunately came with a broken button hole elastic. I contacted customer service, and had a same day reply. I sent an image of the issue and they immediately sent me a link to arrange a return with costs covered. Then once I’d sent a photo of the proof of postage, they sent out a replacement the same day (without waiting for the return to be received), and the replacement dress arrived the next morning! The staff were lovely and couldn’t have been more helpful. I wouldn’t hesitate to buy from them again.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Expensive if item not suitable!

Ordered a lovely jumper - the sleeves were so ridiculously wide I could have fit my legs in them! Returned but cost me £8 to try it on (£3.95 delivery and then same to return) so be warned to be sure you like the item or it can be very expensive. Paid returns was not overly obvious on the website or would have not ordered. Took a long time to receive refund.

24 de setembro de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

So sorry to hear you have been disappointed with your purchase, it is stated in our returns terms & conditions on the website that return costs are to be covered by the customer. We are always happy to help with sizing advice before you make a purchase, please do contact our customer services team for any help with any future purchases.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

Had a slight issue with a t-shirt I bought and the customer service team dealt with it and within 48 hours had my new item in the post.
Thank you scamp and dude

12 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

I just LOVE these clothes. Beautiful fabrics and patterns, they lie really nicely and make you feel good about yourself. .... JUST as important POCKETS.... lovely dress pockets.

Staff in the Marlow shop are glorious, super helpful and super friendly. Can't do enough for you.

Also had a customer service thing today and again, they couldn't do enough to help me. All sorted, all smiles.

I'd give 6 stars if I could.

11 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I returned an item from another…

I returned an item from another company.

Chloe provided excellent service, sent back the incorrect item free of charge and then provided me with another label free of charge to return the correct item. Beyond my expectations - thank you

31 de julho de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Sadly a 3...

While I love the shape of the old style maxi dresses and have several, I have had issues with the seams. Several dresses have come apart at the seams which is not something one would expect from this brand and at this price. I am sorry to.give a 3 star review...the dresses are lovely and suit my 5ft 8 frame but I can't justify the expense for something that comes apart. I know that many people have not had this issue ...I just wish I had been one of them.

24 de julho de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you for taking the time to leave feedback and so sorry to hear you have an issue with some of your items, please do reach out to our Customer Service team on helpme@scampanddude.com who are always happy to assist. x

Avaliado com 5 de um total de 5 estrelas

Superb customer service

I had an issue with a pair of joggers which were faulty. I did not have my receipt . But the comms with customer service (Amy) was positive, helpful and generous. My joggers were replaced as she worked hard to find my order when it would have been easy not to bother. This personalised service says a lot about a company and I am grateful for the great experience and care I was given.

15 de julho de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you so much for taking the time to leave your feedback xxx

Avaliado com 3 de um total de 5 estrelas

Long time customer

Was once a huge fan of Scamp and Dude and have been buying from them for many years, right back to their first ever Navy sweatshirt. There has been a huge focus on their viscose dresses and the patterns are pretty but their prices have grown extortionate for a basic design crepe fabric dress (which shrinks and creases badly). The Facebook group is an abundance of ladies buying all the launches (and then swiftly selling on). Found myself falling out of love for the brand and the constant push for overspending. My final moment came when the pockets fell off a very expensive dressing gown, for which I was offered 15% refund. Returns for overseas are another problem and they’ve finally introduced benefits for UK customers but have forgotten about the rest of us. I’ve already spent huge shipping fees over the years so it’s disappointing to be disregarded by what is now a huge company (with multiple physical stores). I’ve been saving my money to spend at Sugarhill which have very similar designs but better quality, more affordable and free shipping/returns to EU customers.

9 de julho de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you for taking the time to provide us with your feedback and so sorry to hear you feel this way. We try our best to provide exceptional and sustainable products using fabrics such as EcoVero along with responsible manufacturing process. With all crepe fabrics they do require reshaping when damp and steamed/ironed. We find it's best to hang them to dry to all them to drop and then reshape when ironing damp and they are as they were when first purchased. Our team will always look to assist with any damaged items and will assess each issue on an individual basis whilst also trying to be as kind to the environment as possible but we will always assist if you are ever unhappy with what the team have offered. Please know that we are currently in the process of moving to a brand new warehouse facility which once complete our top priority will be introducing better rates for UK, EU and global customers and also implementing EU returns via our returns portal x

Avaliado com 1 de um total de 5 estrelas

I love a Scamp & Dude designs & styles…

I love all Scamp & Dude designs & styles but I am so sick of the poor quality material & stitching! The 3rd time mending the same skirt and their clothes are not cheap to buy… just cheaply made.

I love love love the designs. Hate the shocking quality!

27 de junho de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you for your review, we are so sorry to hear you have experienced quality issues. We assess every complaint regarding quality and our design and buying team are always working with our suppliers on any issues that are brought to our attention. Please do contact our customer services team with any quality issues you have and they will be able to resolve asap.

Avaliado com 3 de um total de 5 estrelas

I wanted to love this brand BUT…

I really wanted to rave about this company, the ethos, the environment awareness, the charity work etc, has lovely prints, nice style clothes. But I can’t give it any more than 3 stars due to the quality. I purchased 5 items for my holiday, 2 dresses, 2 skirts and a scarf to use as a sarong. Out of those 5 items 3 have faults, all only worn and washed once. Faults varying from shrinkage, seams coming undone in not high pull places, threads breaking, the thread used is of extremely poor quality, one dress takes forever to dry and one dress has a print error with a massive blob of dye on the reverse of fabric, only noticed with I went to ironed out creases on holiday (this dress hasn’t been washed yet and it’s probably going to run all over the dress when I do). So overall the company has some good positives but when it comes to the clothes there’s poor quality control and inferior materials to make them. For the high price you expect a lot better quality. I will be contacting customer services regarding the issues once the last dress has been washed. It’s a shame as the clothes are actually quite nice just massively let down by the quality.
Also the 5 star trust pilot reviews aren’t genuine reviews and have come from their social media group.
UPDATE: I have been in talks with customer services and once I’d proved that the faults were manufacturing faults and not user error, I have been issued with two replacements and one refund.
Would I buy from them again? Probably not but maybe if something I really liked was in the sale but a decent price.

25 de junho de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you for your review, we are so sorry to hear you have experienced quality issues. We assess every complaint regarding quality and our design and buying team are always working with our suppliers on any issues that are brought to our attention. Please do contact our customer services team with any quality issues you have and they will be able to resolve asap.

Avaliado com 1 de um total de 5 estrelas

Poor quality

I’m not one for leaving reviews unless it’s because it is an outstanding or poor review, in this case the latter.

This review will be an odd one, because I’m a bloke, why would a man be leaving a review you ask? Well my wife loves to buy clothes, so I get to see lots of dresses by different suppliers. I also iron some of these dresses, what with me being ex forces I’m a dab hand with the iron. The one thing I’ve noticed with Scamp & Dude clothing is the quality of the material, it’s poor!

The quality control is also bad, as I’ve had to help my wife with attaching pictures to emails when it came to returning the clothes she ordered due to seams that are bad or already came apart, holes in the fabric etc.

19 de junho de 2024
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you for your review, we are so sorry to hear you have experienced quality issues. We assess every complaint regarding quality and our design and buying team are always working with our suppliers on any issues that are brought to our attention. Please do contact our customer services team with any quality issues you have and they will be able to resolve asap.

Avaliado com 5 de um total de 5 estrelas

Excellent service customer service.

Excellent service.
I ordered a jumper which arrived quickly and I loved it. After washing there was a slight imperfection.
I contacted them and their response was instant, they sorted everything out for me. A replacement was sent out quickly and they paid for returning the original one.

12 de junho de 2024
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais