Scamp & Dude Avaliações 

516
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I’ve sent back my last few orders as the quality and sizing hasn’t been great. I ordered a shirt which arrived with the stitching already coming away and a dress that was way too short. It’s expensive... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly recommend the dresses, designs are unique and always get loads of compliments. Quite flattering on women of any shape and size. They’re slowly becoming my number one choice of dresses but I als... Ver mais

Avaliado com 5 de um total de 5 estrelas

We bought some clothes from Scamp and Dude for my son and honestly, the quality and designs are amazing - really unique pieces you don't see anywhere else. He loves them. We did run into a few si... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I love this brand and have since COVID. What Jo has built and stands for giving back to others is truly inspirational. Everytime I wear a scamp and dude item I’m guaranteed to get a compliment. I fe... Ver mais

Detalhes da empresa

  1. Loja de moda feminina
  2. Loja de Roupas

Escrito pela empresa

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

516 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(516)

71 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Very poor quality, cost to return

Ordered a dress as a treat to myself (£50 in sale which is not cheap) and was super excited for it to come based on the pics. Less excited when it arrived and it was pretty much see through, Shein level quality. For the price point you’d expect better. Paying £4 for the pleasure of returning such a thin, poor quality dress is insulting to be honest. Won’t use them again.

1 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Khaki Utility Jacket

Even though the Khaki Utility Jacket I ordered arrived with one of the pink studs missing, the issue was resolved quickly and efficiently. As soon as I sent proof of postage for the return, a replacement jacket was dispatched without delay. Top-class customer service – highly recommended!

1 de julho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointing

Ordered a dress as the bright prints caught my eye. Was disappointed in the quality given the price point so I returned. The returns process is ridiculously slow (and expensive). Won't be buying anything else I'm afriad.

Edit following response: 3-5 days from receipt but they must send a snail to collect it from the inpost locker as that is the part that takes ages!!

12 de junho de 2025
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you so much for your feedback and so sorry to hear the dress didn't work out for you. As we are an independent brand, we use a third party fulfilment company to pick, pack and ship all of our orders. Due to this, they also charge us to process every item that is returned to us. For this reason we sadly are unable to offer free returns and we don't feel comfortable hiding costs like this inside the cost of our items. Returns sent via our Returns Portal are charged at a flat rate of £3.95 and refunds/exchanges processed within 3-5 working days from receipt. We hope you understand and again sorry to hear you are disappointed.

Avaliado com 5 de um total de 5 estrelas

Helpful and prompt

Whenever I have had a question to ask
I am always grateful for the fast response and the helpful way the issue is sorted
Excellent service

10 de junho de 2025
Avaliação não solicitada
logotipo da Scamp & Dude

Resposta da Scamp & Dude

Thank you so much for sharing your experience x

Avaliado com 4 de um total de 5 estrelas

I have ordered recently from this…

I have ordered recently from this brand, having never heard of it previously, until I saw some adverts on social media. As I am now getting targeted by brands that "suit my age range" better, I guess (along with a couple of other unheard of brands to me). I guess the algorithms for my age range is working....anyway...

I saw a couple of pieces that were nice and saw the materials used was good quality so I took a chance and ordered a hoodie, along with the matching sweat pants and a fabulous dress. All of which is with their signature leopard print...and this is someone having bo leopard print to three new pieces of clothing, all leopard print!!

I do think their items are expensive in my opinion, but this is most probably due to the brand being an unknown to me. I have seen some ladies in my age bracket wear Scamp now that I own some, as I recognise the little lightening bolt on their clothing.

Overall, for an unheard of brand to me, it is very expensive. The clothes do seem of good quality too, and I would purchase from here again.

Whilst it did pain me to pay so much, I am really hoping it will last me a few years.

The order arrived quickly and no issues so far. But one comment is the sweatpants...are you supposed to wear it low or pull them because they do give the feel and illusion of camel toe! Which is the last thing you want when you pay a lot of money for a pair of pants!

The leopard dress is lovely too but probably won't wear it anytime soon until a holiday and by that time it would of probably of gone down in the sale! But I bought it just on the off chance, its not around to go into sale or they discontinued it (which is doubtful on the latter)!

7 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick Refund…

Ordered two dresses last week but sadly they were too long for me, really disappointed but pleased with the quality and style of the dresses.
Returned last Friday and already had notification of my refund. Excellent service indeed.

2 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic customer service

I recently purchased 2 dresses from scamp and dude but was unable to use the first time order discount code. After paying full price for the items I contacted the help desk and they got back to me immediately to say they would honour the discount and provide a refund. I was delighted with the excellent customer service and the dresses!

10 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I recently experienced an issue with an order purchased online. Amy in customer services was quick to help and, as there were none of the items left in the warehouse, called around all of the stores and was able to locate a replacement dress. The replacement was quickly shipped and a prepaid, tracked postage link provided for the return. Excellent customer service. The garment was lovely too!

19 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb service from start to finish!

I have recently had the most wonderfully efficient and personable service from Deb! I contacted customer services to find the best solution in finding the right sized dress.
Deb was so helpful and made the whole process so easy! An absolute credit to the company! I can't praise enough xx

20 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely dress

Purchased a lovely dress, but unfortunately, it had a flaw in the material. I emailed Scamp & Dude and, to my amazement, had a response within 10 minutes. Bev the very helpful and lovely advisor apologised and arranged for a replacement to be sent out straight away.

Nothing was too much trouble, absolutely fantastic customer service, very impressive. Will definitely be ordering again soon.

12 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional customer service

My item was delivered to an incorrect address. Scamp and Dude replied to my request for help when courier service would take up to 48 hours. S&D fantastic response and immediate action taken. It is my first purchase and I am v impressed. Awaiting delivery of new item which is a gift for my daughter. Thank you to all in the ‘helpme’ centre. Your communication and assistance has been v much appreciated.

1 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love Scamp and Dude

I have placed several orders with this company and absolutely love everything they send, have occasionally had to return an item,
for example in my last order I bought a t-shirt but when it arrived, whilst I loved it, it was very clingy around my stomach so sadly have to return. Returns are not free but I don’t mind this so much as it enables them to continue with their “super scarves” (of which I have 2 and want more!) Had an issue recently whereby a pin badge broke when moving from 1 jacket to another, however after contacting customer services this was very quickly resolved and a new one sent out immediately. I also love the Manchester store as staff are lovely and very helpful. A company that has morals and standards and wants to “give back”. People always comment when I wear a S&D item and I always recommend them to check out their website.
Nice to see that they are a company with high standards and morals and the personal touch with customers.

28 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

I ordered a jacket yesterday and needed to upgrade delivery to next day. Customer service were brilliant and have upgraded delivery free of charge for me. I’m looking forward to receiving my jacket very soon.

22 de abril de 2025
Avaliação não solicitada

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