I was really disappointed with my experience ordering from Scandiborn. The website made the ordering process tricky, kept timing me out, and what was particularly frustrating was that I only found... Ver mais
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Veja o que dizem as avaliações
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Ver mais
A empresa respondeu
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Ver mais
A empresa respondeu
We received a gift card when our son was born and kept it for two years to purchase some items for when he was older. It turns out there was a usage period that we were not informed about by the purch... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja para Bebês
- Loja de Móveis para Quartos
- Loja de Móveis Infantis
- Loja de brinquedos infantis
- Fornecedor de Acessórios para Móveis
- Loja de Móveis
Escrito pela empresa
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Informações de contato
4,1
Muito Bom
945 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great and quick communication
Great and quick communication. Fabulous help. Great quality products
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you so much for your kind review :)
Kind Regards
Nicola
Excellent service
I accidentally ordered two children's wooden vegetable cutting sets when I only wanted one, but realised only after payment was taken. I explained my mistake in an email. The company immediately amended my order and arranged appropriate refund. They took action immediately and with friendly personal contact. These days, that's exceptional customer service.
15 de fevereiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
WOW... Thank you so much for your glowing review for our customer service team. I am so happy to hear this was sorted for you so quickly. I will pass your review round to the team to have a read :)
Kind Regards,
Nicola
Amazing customer service from Nicola!
I ordered a few products on the scandiborn website which arrived with some small problems (one of the items had snapped and some others were flimsy). Customer service (Nicola) was so quick to reply to me and solved the problem right away by organising a replacement. The best customer service I’ve ever had from a company, thanks so much! :)
16 de fevereiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you so much Bethany for your glowing review for my colleague Nicola. I am very happy to hear this small issue was sorted for you so quickly. I will pass your review to Nicola to have a read and the rest of the team :)
Kind Regards
Nicola
Brilliant customer service.
I ordered a product on their website from one of their premium brands, when it arrived with parts missing. Customer service (Charlotte) was so efficient in replying and sorted the problem straight away even when the brand supplier wasn’t helpful! Thanks so much.
13 de fevereiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you very much Shannon for your kind words for my colleague Charlotte. I am very glad to hear this was sorted for you so quickly.
Kind Regards
Nicola
Great customer service
Great experience with scandiborn and their customer service team. I initially put the wrong delivery address in and the team were extremely prompt and corrected the address for me. Will defo use this company again.
12 de fevereiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for your kind review Jane. I am glad this was sorted so quickly for you.
Kind Regards
Nicola
Customer Service
After placing an order I noticed part of the address was wrong for delivery. I emailed and requested the change and confirmation it had been done. Received confirmation very quickly in a personal email.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for your lovely review. I am happy to hear we managed to catch this order before dispatching to sort the address for you :)
Kind Regards,
Nicola
Lovely and unique products. Excellent customer service.
I emailed customer services with a query over a minor fault and Charlotte immediately arranged for a replacement as the item was not to the quality they expect of one of their premium brands. An excellent service. Thank you very much.
31 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you so much for your lovely review for Charlotte. She will be over the moon with this :) I am very happy to hear this small issue was sorted so quickly for you.
Kind Regards
Nicola
Great service from Nicola
Great service from Nicola - thank you!
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for your lovely review :)
- Nicola
Fantastic company with wonderful…
Fantastic company with wonderful customer service!
25 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for your lovely review :)
- Nicola
Interesting products, great customer service
The baby toys looked really great and when I had omitted the delivery address while purchasing, customer service was easy to access (response to order confirmation email) and they resolved things within 5 minutes.
24 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you so much for your kind review :) I have sent this over to our customer service team to have a read.
Kind Regards,
Nicola
Great customer service We bought a train set for one of our…
We bought a train set for one of our grandchildren for Christmas. One piece was broken (likely in transit).
The customer service team were extremely helpful and arranged for a replacement part which arrived promptly.
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you so much for your lovely review. I am very sorry you had a problem with your delivery and very happy our customer service team was able to help so quickly to get this sorted for you.
Kind Regards
Nicola
Impressed with excellent customer…
Impressed with excellent customer service after a small issue with delivery.
28 de dezembro de 2023
Avaliação não solicitada
Resposta da Scandibørn
Thank you Colette, lovely to read we could help with your query.
I will share your review with Charlotte and the rest of our Customer Service Team.
-Amy.
Excellent customer service
Excellent customer service. Received items really quickly and were packaged well. I had a problem with a couple of items that were faulty and I had a reply to my email within minutes and new items were despatched straight away. Amazing!
13 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you so much for your 5* review Julie. I am sorry you had an issue with your first delivery but very happy this was sorted for you so quickly. We hope to do business with you in the future.
Kind Regards,
Nicola
I ordered various items for Christmas…
I ordered various items for Christmas and was truly delighted with everything.
Our grand daughter has played consistently with everything I purchased from you.
Unfortunately one item was missing from the box.
I emailed customer services and Nicola replied to me within 24 Hours. A new item was despatched immediately and received the following day.
An excellent service and excellent quality of goods.
Thank you very much.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Hi Jenette,
Thank you for your 5 star review and for your kind words for my colleague Nicola. I am very sorry you had an issue with your order but very glad this was sorted efficiently and effectively for you. I will pass your comments over to Nicola and the rest of the team to have a read.
Kind Regards,
Nicola
After being a little hesitant at first...
After being a little hesitant at first about using Scandiborn. I can now say after purchasing from them on two separate occasions and the handling of receiving a damaged item in our first order, that I am extremely impressed with their customer service. They responded quickly, with relevant information and were very helpful in resolving the issue when we received a damaged item. We will 100% being purchasing from them again in the future. Thank you to Nicola and Charlotte.
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you so much for your lovely review and your kind words for Nicola and Charlotte. I am sorry you experienced an issue with your order but very happy this was sorted for you very quickly. I will pass your comments over to the team to have a read :)
Kind Regards
Nicola
The products are beautiful and although…
The products are beautiful and although I had an issue with a misprint on my item, Charlotte was very quick to help and didn’t hesitate to try to find a solution.
Love this company!
10 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for your lovely review. I am sorry to hear you have had an issue with the item you have ordered, I am very happy Charlotte has sorted this efficiently and effectively for you.
Kind Regards
Nicola
Lovely products & excellent customer service
I ordered a Little Green Company kitchen for my little boy as a Christmas present. Upon assembling on Christmas Eve, I found that one of the parts had been manufactured wrong. Nicola dealt with the issue quickly, offering a partial refund or a new part. As the kitchen was already built, we opted for the partial refund. This was paid back immediately. Nicola was brilliant to deal with, quick and polite. We will not hesitate to use Scandiborn again, lovely products and brilliant customer service.
10 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for your lovely review Victoria. I am so happy to hear Nicola has sorted this for you so quickly. I will pass your comments onto her and the rest of the team to have a read :)
Kind Regards,
Nic D
Really wonderful customer service!!!
9 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for taking the time to review us, we hope you shop with us again soon.
-Amy.
Resposta da Scandibørn
Thank you Chantelle, I will share this with Charlotte and the rest of the customer service team.
-Amy.
Great service when ordering… hope…
Great service when ordering… hope delivery is as efficient 🙏
9 de janeiro de 2024
Avaliação não solicitada
Resposta da Scandibørn
Thank you for taking the time to review us Susanne.
-Amy.
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