Scott Dunn Avaliações 

278
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Scott Dunn were helpful in listening to our requirements and booking our holiday. Anna our agent was approachable and always happy to help. We chose to book with Scott Dunn to use their Explorers Kids... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Scott Dunn make choosing, planning and booking wonderful holidays so easy! Their amazing team are professional, knowledgeable and infinitely helpful. They manage the entire process with ease.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My wife and I along with two other couples returned this month from a trip to Ireland and England. The trip was one of our most enjoyable ever. Although expensive, the money was worth it. The g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our trip to Italy was truly the best vacation we have ever taken! From the beautiful hotels and incredible scenery to the amazing food, wine, culture, and history, every part of the trip was memorable... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens
  2. Hotel
  3. Operador de turismo

Escrito pela empresa

At Scott Dunn, we craft luxury, tailor-made holidays that are unique to our guests. We cover all seven continents, using our deep destination knowledge and carefully curated collection of accommodation and experiences to create bespoke trips that are meaningful to each guest. Our Travel Specialists are here to listen, guide and inspire you. Why travel with Scott Dunn? We listen to your travel goals and craft unique trips that are completely and unequivocally bespoke to you.     Our global offices in the UK, US and Singapore mean you can speak directly to a member of our team 24/7, no matter where you are in the world. Trust in our team to provide seamless service, so that you can book with confidence. We use our inside knowledge to curate a collection of accommodation, experiences and guides that elevates your travels out of the ordinary. We travel regularly and work closely with our partners all around the world, enabling us to open doors to experiences that simply cannot be accessed when you plan a trip independently.  We know luxury looks different to different people, and we deliver on what matters most to you, from private access to the best guides. 


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

278 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(278)

68 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Untrustworthy agency that will This is a very un-trustworthy agency: they will knowingly or unknowingly rip you off

This is a very un-trustworthy agency: they will knowingly or unknowingly rip you off
This is a very un-trustworthy agency. We had circa £3k on account with them from a ‘pandemic’ cancelled trip in 2020 that they would not refund and would only allow us to use the funds for a booking through them.

We ultimately booked a hotel in Porto with the funds. The hotel rooms cost around £2200 (2rooms @£280/night for 4-nights) on every online website (incl. the hotels). As a captive customer SD tried to charge of £4K and tried to justify this by including transfers at over £100 each way and breakfast.

After numerous emails / complaints they matched the prices and we had to exclude transfers and breakfast.

We arranged transfers with the hotel at around £25 each way to the airport and paid for breakfast directly at the hourly at approx. £17 each.

Had we not check this booking thoroughly SD would have happily either knowingly ripped us off or unknowing allow us to pay extortionate prices - either way we will not trust this agency again.

1 de novembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Dear Scott,

I am so sorry to read your review, I have requested further information in order to investigate this further.

Thank you for taking the time to supply your comments and I am once again so sorry to read this was your experience with our services.

Kind regards,

Kim- Guest Relations Team

Avaliado com 1 de um total de 5 estrelas

This is a very un-trustworthy agency: they will knowingly or unknowingly rip you off

This is a very un-trustworthy agency. We had circa £3k on account with them from a ‘pandemic’ cancelled trip in 2020 that they would not refund and would only allow us to use the funds for a booking through them.

We ultimately booked a hotel in Porto with the funds. The hotel rooms cost around £2200 (2rooms @£280/night for 4-nights) on every online website (incl. the hotels). As a captive customer SD tried to charge of £4K and tried to justify this by including transfers at over £100 each way and breakfast.

After numerous emails / complaints they matched the prices and we had to exclude transfers and breakfast.

We arranged transfers with the hotel at around £25 each way to the airport and paid for breakfast directly at the hourly at approx. £17 each.

Had we not check this booking thoroughly SD would have happily either knowingly ripped us off or unknowing allow us to pay extortionate prices - either way we will not trust this agency again.

1 de novembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Dear Scott,

I am so sorry to read your review, I have requested further information in order to investigate this further.

Thank you for taking the time to supply your comments and I am once again so sorry to read this was your experience with our services.

Kind regards,

Kim- Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Chiawa/Kaya Mawa were outstanding

Chiawa Camp was outstanding - Truly Top notch. Volcanoes lodge in Bwindi mind blowing experience's trekking to Gorillas. Kaya Mawa in Malawi was beyond expectations.

11 de setembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you so much for your lovely feedback, so pleased you had an enjoyable stay.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Peru

My wife and I booked our honeymoon to Peru with Scott Dunn Travel. One employee in particular, Renata Da Silva, meticulously planned our trip and ensured that everything went off without a hitch. Everyone who works for the company exhibited exceptional professionalism and care during the planning process. The lodging suggestions were incredible, and we were guided through Peru so nicely by Scott Dunn. On those scores alone, we would recommend Scott Dunn to anyone, for any travel need. But Scott Dunn went above and beyond, at every turn, to make sure that our honeymoon felt truly special to us. They communicated with every hotel we stayed at to leave a special note/treat. We could not be more grateful for the attention to small details that Scott Dunn Travel seemed to care so much about. Travel with them!

23 de agosto de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you so much for such kind words, this is such a pleasure to read and I know all member of the Scott Dunn Team involved in your honeymoon would be over the moon to read this.

All the best to you both and looking forward to planning your future experiences.

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Rome - Hotel du Russie

Great hotel. The staff were excellent, very welcoming and helpful. Very knowledgeable agent, Jon, helped us plan a great holiday. Well planned holiday with lots of information about potential restaurants and sightseeing opportunities. The guides and driver were excellent. We were just able to enjoy the trip knowing we were in safe hands.

17 de setembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you Chris, so lovely to read this, I know Jon will be over the moon.

Look forward to planning more experiences in the future.

All the best,

Kim-Guest Relations Team.

Avaliado com 5 de um total de 5 estrelas

Great experience

From beginning to end our travel agent was great. He listened to what we wanted, gave us good ideas and made sure we had all the information we needed to have a great trip.

11 de setembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Awww Deborah this is such a joy to read, I know your Travel Consultant will love to hear this. So pleased you had a wonderful trip and look forward to planning more in the future.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Brilliant Borneo Great advice and sound planning meant…

Great advice and sound planning meant out trip to Borneo was exactly what we wanted.

18 de setembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you so much for your wonderful comments, it is such a joy to read that our advice delivered the trip you were dreaming of.

All the best and look forward to planning more trips in the future.

Kim-Guest Relations Team.

Avaliado com 5 de um total de 5 estrelas

Second trip with Scott Dunn....

This is the second trip I have booked with Scott Dunn and Matt Gammon organised an excellent trip to Tanzania and Zanzibar for us. Everything worked extremely well and the guides and drivers were very professional. I am looking forward to booking the next trip with them.

4 de setembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you so much Sarah for your wonderful comments, sounds like a truly magical trip. We look forward to planning the next adventure.

All the best,

Kim- Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Every single detail was taken care of…

Every single detail was taken care of down to timing of our drivers and thoughtful/ educated tour guides. We left everything including restaurant choices, excursions up to our travel support specialist and everything was spot on. She nailed exactly what we were looking for on our trip to Spain and Portugal

1 de setembro de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you so much for your wonderful comments, I know your Travel Consultant will be over the moon.

All the best and look forward to planning future trips.

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Unforgettable trip to Kenya and Zanzibar

Fabulous trip to Kenya and Zanzibar. Two safari camps were out of this world. The game viewing was outstanding. Both camps were very bespoke and allowed us the authentic family experience we desired with all of the added luxuries too. Food was fabulous. Zanzibar was both exotic and relaxing. A perfect family holiday organised by Scott Dunn. Everything that we hoped for and more

26 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Woweeee Carolyn sounds magical, we are so pleased we could build lasting memories for you and your family.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Greek Activity and Relax Holiday

We had a wonderful experience with Scott Dunn, the Travel consultant in London Serena, was wonderful and worked closely with me to make sure we had the perfect holiday - a combination of daily activities for my teenage daughter and utter luxury relaxation for me. During the holiday, the representative Katja was fabulous and helped us out with so many small details making our stay so special. My daughter really enjoyed the activities too and the Crew leader Oli had a great bond with the young participants and encouraged and supported them throughout the week. We especially appreciated the fact that we knew we were being looked after as it was a first holiday abroad for the two of us together and I was extremely anxious - I needn't have worried - Scott Dunn were there for us every step of the way.

22 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Awww Debbie I am so pleased to read you felt supported throughout your holiday, and that you have a special trip the two of you.

Thank you for taking the time to post.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Fantastic camp my daughter spent two…

Fantastic camp my daughter spent two weeks at Pine Cliffs and loved it. Staff excellent, very professional and safety aware. Will definitely book again

15 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Awww Paula so pleased, Pine Cliffs is an absolute gem and so family focused, really happy your family enjoyed their stay.

Thank you for taking the time to post.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

We just returned from the most…Africa - Zambia, Malawi and Uganda

We just returned from the most extraordinary multi-family African Adventure of a lifetime to Zambia, Malawi and Uganda. The whole experience from planning through the actual adventure was exemplary. I cannot wait to plan our next vacation, destination unknown but Scott Dunn will be making it happen. We love Meg Shepro and all of the choices we made to have the best experience possible.

30 de junho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

I know Meg will be over the moon to read this Sherry, we cannot wait to start planning with you too.

Thank you for taking the time to post.

All the best,

Kim- Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Family trip to Zambia

We had an epic family holiday in Zambia and Malawi. Every detail was carefully considered and our travel consultant helped us pull together a trip that had something for everyone - amazing safari plus some down-time on an island in Lake Malawi. Every lodge, every connection, every interaction was perfect. Thank you.

14 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Woweeee sounds like a perfect trip, I am so pleased to read this and I know you Travel Consultant will be over the moon.

Thank you for taking the time to post.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

A well organised trip

A well organised trip was put together for us which was exactly what we wanted. We were kept up to date throughout; so there were no surprises.

19 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

So lovely to read, thank you for taking the time to feed back.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Outstanding service

Amazing team amazing products amazing service. Everyone from sales team to customer representatives to childcare team we experienced a 7 star service. If you like interacting with a team that goes over and above then look no further! I cannot thank you guys enough for making our dream holiday happen. A big thank you to you all ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

16 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Awww this is so lovely to read, thank you Elya, I know the team will be over the moon to read this.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Scott Dunn and our Matt our expert…

Scott Dunn and our Matt our expert contact, took the time to understand all our requirements, including budget limitations and created a wonderful African adventure experience, from start to finish for our family. A trip we’ll remember. Just brilliant!

3 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you Terri, Matt is an absolute diamond so pleased you got to experience the magic he creates.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

The level of service from first enquiry right through to when we returned from the holiday was better than anything we have previously experienced. I would add we had been a little sceptical about the fact that Scott Dunn had booked activities on our behalf in each of the locations we visited in Western Canada but this worked extremely well. Having an "anchor" activity booked for each location meant we had less to worry about and ensured we saw the best of each location.

5 de julho de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

Thank you so much for your wonderful feedback Andrew.

Lovely to read you enjoyed your trip.

All the best,

Kim-Guest Relations Team

Avaliado com 5 de um total de 5 estrelas

I have used Scott for multiple…

I have used Scott for multiple vacations over the past several years including trips to India, Chile, Ecuador and the Galapagos and most, recently a bucket list trip to Antarctica and Patagonia. Every trip has been amazing with fantastic accommodations and seamless transfers. They listen to what your priorities are and customize everything as requested. No cookie cutter itineraries. Just authentic vacations with a touch of luxury. A particular shout out to Renata Da Silva who always goes above and beyond to ensure our holidays are perfect and hassle free. You won't regret using Scott Dunn for your next vacation!

3 de agosto de 2023
Avaliação não solicitada
logotipo da Scott Dunn

Resposta da Scott Dunn

This is so lovely to read and exactly what Scott Dunn is all about, tailor the holiday to your individual needs.

Look forward to planning more from your Bucket List soon.

All the best,

Kim- Guest Relations Team

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