ScratchSleeves Avaliações 

2.402
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service. I have used their products for over a year now as my little one suffers from eczema, but recently we needed to size up in one of their products which has unfortunately bee... Ver mais

Avaliado com 5 de um total de 5 estrelas

Our lives have never been the same since we discovered the Scratchsleeves brand! We have repurchased 8 times now and will continue to, as we go through the challenges caused by eczema. I couldn’t imag... Ver mais

Avaliado com 5 de um total de 5 estrelas

My son, now 2 1/2, has suffered from eczema since turning 1. He has been on countless steroids, emollients and creams, seen by douzens of doctors and had numerous trips to hospital. Scratchsleeves hav... Ver mais

Avaliado com 5 de um total de 5 estrelas

We got the cross-over scratchsleeves for our 18 months old daughter, who had been pulling and eating her hair before falling asleep. The sleeves worked perfectly! She stopped immediately and didn't ev... Ver mais

Detalhes da empresa

  1. Loja para Bebês

Informação fornecida por fontes externas variadas

ScratchSleeves are invaluable in coping with itchy, scratchy babies and children. The smooth silk mitts minimise damage, allowing your little one's skin time to heal, while the sleeve design ensures that ScratchSleeves stay firmly in place. Stopping babies, toddlers and young children scratching themselves can be a real challenge, especially as they get older and can take off traditional scratch mitts. ScratchSleeves are effective for all sorts of scratching and irritation including eczema, chicken pox, scab-picking, post-operative healing, ear pulling and poking, overly enthusiastic thumb sucking and even hair pulling. We are constantly working on our product range. Please do get in touch and let us know how you and your little one get on with ScratchSleeves. We're always interested to hear your thoughts and ideas as every child is different and what works well for our children may need adjusting a little to help yours.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(2.402)

11 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Mum of 3

I used your product 5 years ago with my other kids and it’s keeps v well (even after many washes!). I brought the crossover this time, as my third is extra wiggle and gets herself out of the normals sleeves and it’s amazing (which I knew it wld be!)
Thank you so much for a fantastic product- this is why I always shop here and nowhere else :)

31 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Game changer for eczema babies

Recently received a selection of Scratchsleeves for our 6month daughter who is struggling with eczema, allergies and a skin infection. Other clothes she can get her fingers out of and scratch despite short nails. If she keeps her hands in she friction burns the skin rubbing. Even after one night there has been such a big difference. The silk mits have been a game changer and the design is so well thought out. No rough seams or labels against her skin just lovely soft fabric. Will certainly be ordering as she grows. Thank you 🙏

20 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recommend

My baby's eczema is worst around his neck and I think this is because he was able to scratch it when the rest of his body was covered up, particularly at night. Very few babygrows in his size have little mits on the arms anymore and when we used socks as mits they were quite rough on his skin when he rubbed constantly and there's always the concern they could come off during the night and become a choking hazard. These scratch sleeves are good quality and reasonably priced. The mits are soft and smooth and I have noticed a big improvement in baby's eczema on his neck. They've been washed a few times now and are still good as new.

8 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent pjs and great service

Excellent pjs which stop my little one scratching his eczema at night. Incredibly soft, gorgeous design that my son loves and reassuring for me that he won’t hurt his skin at night. Have been using scratchsleeves for 5 years or more now and they are always brilliant. Excellent service as always and prompt shipping.

10 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Perfect for helping with eczema!

Was using socks up till now so my baby would stop scratching his face, he ended up rubbing his face raw. Seen the scratch sleeves online and thought I'd give it a try. They are brilliant! My baby still rubs his face, but because of the silk mits, he doesn't rub raw anymore! Will defo be getting more of these.

26 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

These scratch sleeves really help

These scratch sleeves work amazingly, my little one sleeps much more soundly with these on We have the pj tops and dungarees which work really well together. We didn't get on with the PJ bottoms but received very good customer care. We also have the splash sleeves for bathtime which have really helped. Thanks to the team!

6 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Soooo disappointed 😔

Soooo disappointed, especially when reading the good reviews.
My baby boy has severe eczema and we were desperate to have the sleeves. Ordered them via Amazon and the product itself was alright but the colour just come off during wash as well as all over by baby hands and mouth (yes babies suck their hands). As on the invoice it said its better to return to the manufacturer insted of Amazon, i did this and oh wow, do I regret it.
Its been over a months and still didnt receive them (asked for another pair, where the colour doesnt come off), considering my baby doest wait for them to scratch. Also, apparently there was no product fault in their view and fought back. It was the worst customer service experience as it was all denial and no help. Eventually another person on their side interfered and agreed to send a new pair but it just takes ages and by then we even might need a bigger size.
Anyway, shame on you as considering the type of product and its use, you should be more considering on your customers.

10 de abril de 2023
Avaliação não solicitada
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Resposta da ScratchSleeves

I'm sorry that you have been disappointed with our products and customer service. We do acknowledge that there was a manufacturing defect with your original purchase. This has now been replaced.

With regard to the customer service, we do clearly ask to be contacted about possible returns before they are sent back to us on all the platforms that we sell through. This allows us to resolve issues much more quickly - usually without the need to return faulty items - and also keeps costs down for all our customers.

I have reviewed the correspondence and it appears that we were not made aware of the issue of the colour running in the first instance. Instead the item was returned to us, unwashed and with no explanation. This inevitably delayed the speed at which we were able to deal with the issue. We contacted you via the Amazon messaging system on the day that the returned item arrived with us and responded to all communications within 24 hours.

However, I do appreciate that we could have done better in this case and apologise once again.

Avaliado com 5 de um total de 5 estrelas

Exceptional service

Truly exceptional service from SS who clearly care about their customers. Every time I've made contact, I've received a swift and professional reply.

Could not recommend them enough!

19 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LOVE my scratch sleeves!

LOVE my scratch sleeves!!

The material is incredible, and the sleeves stay so nice and secure all night. Definitely has improved my quality of sleep, and I no longer wake up with new random scratches on my face and arms! The only thing I've tried so far that really prevents me from scratching.

Will definitely be ordering more scratch sleeves!

14 de abril de 2023
Avaliado com 4 de um total de 5 estrelas

Our second order, as we don’t sleep well without them!

I find these pjs incredibly helpful with my little one. The most effective treatment of their eczema is to prevent them from scratching… without the ScratchSleeves pjs I found it very difficult to stop my lo from scratching whilst asleep. These, at least, protect the skin from being broken!

We all sleep better when my child is wearing the ScratchSleeves pjs!

29 de março de 2023
Avaliado com 5 de um total de 5 estrelas

We LOVE ScratchSleeves for our baby…

We LOVE ScratchSleeves for our baby daughter's eczema. She has terrible itchy eczema on her cheeks and with the sleeves on she not only doesn't scratch, but rubbing with the silk means her hand just slides across instead of irritating the skin like sleepsuit mittens do. Also was very impressed by how quickly they arrived from the company! We have stocked up for the next size. I wish we had found this for our older child when she was a baby, too!

13 de março de 2023
Avaliado com 5 de um total de 5 estrelas

Fantastic

Scratch sleeves are life saver plus the customer care side is fantastic - the delivery is always extremely quick!

28 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Thank you!!

Thank you so much for designing these! My daughter and I love them. they give her the comfort she needs to not scratch herself till she bleeds and gives me reassurance she's safe when asleep -THAMK YOU!!!

6 de março de 2023

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