poltronesofà - Dearne Valley Avaliações 

1.657
O TrustScore é 4.5 de um total de 5

4,6

Unit 3 Cortonwood Retail Park, Brampton, S73 0TB Barnsley, South Yorkshire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

from the moment we entered the store we were immediately taken a care of. it was the manager of the store that was helping us through the process of picking our sofa, he provided lots of knowledge abo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a great experience at the Barnsley store today. Chris was very helpful every step of the way without being too pushy, made us feel welcome to take as long as we needed, and encouraged us to t... Ver mais

Avaliado com 3 de um total de 5 estrelas

Good sales staff in branch. Quick delivery but more care needed when installing furniture, we was left with some scratches on our laminate floor

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really friendly delivery drivers, set up was quick and simple, very careful not to damage anything, called an hour before arrival, took there shoes off without asking, very respectful.


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Dearne Valley

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Unit 3 Cortonwood Retail Park, Brampton, S73 0TB, Barnsley, South Yorkshire,, Reino Unido

  • 01226 272770

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(1.657)

17.646 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Faulty chair can’t speak to anyone not…

Faulty chair can’t speak to anyone not good with computers so not very happy

29 de julho de 2026
logotipo da poltronesofà - Dearne Valley

Resposta da poltronesofà - Dearne Valley

Good Afternoon

Thank you for taking your time to leave us a review

I am sorry to see that you have received a negative experience with us.

I have checked your account and can see that you have spoken to a member of our aftercare team this morning in regards to your issues. They should have sent an email across for photos to be sent back to them in order for this to be reviewed.

If you require any help with this they can be contacted on 0191 731 3300 to assist. Please note their phone lines are open Monday - Friday 10:00am - 18:00pm

Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

All round excellence

Well laid out showroom. Attentive staff who clearly know their products. Easy to choose the right product. Delivery on time by a friendly crew who carried out their work quickly and efficiently. My only quibble would be the 3 month wait from ordering to delivery.

26 de julho de 2026
Avaliado com 3 de um total de 5 estrelas

Delivery and quality excellent,but…

Delivery and quality excellent,but disappointed that glides that we ordered at the same time as the sofas 3 months ago were not delivered at the same time. We were told they were out of stock and not sure when they were due back in stock. When I phoned the store to query ,I was told I could collect them myself from there , which resulted in a 25 mile round trip . This is not really good enough .

26 de julho de 2026
logotipo da poltronesofà - Dearne Valley

Resposta da poltronesofà - Dearne Valley

Good Afternoon Mr Thompson,

I hope you are well and thank you for your review.

I am pleased to see that everything went well with your delivery and that you are happy with the quality of your furniture.

Please accept my apologies that the glides were missing from your delivery and that this resulted in you travelling back to store to collect.
I can appreciate how frustrating this must have been for you and apologise for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Friendly and helpful staff

The staff were very friendly and helpful, nothing seemed like too much effort for them to discuss, or find out about. They seemed knowledgeable about the different sofas on offer, and willing to spend time assisting me to make an informed choice.

20 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Staff very helpful in helping us to…

Staff very helpful in helping us to find the corner unit to suit us.

9 de julho de 2026
logotipo da poltronesofà - Dearne Valley

Resposta da poltronesofà - Dearne Valley

Good Morning Christine,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Julia was so kind and fun

Julia was so kind, friendly and humorous while remaining professional and classy, that it was choosing an accent chair. Julia immediately matched my energy and vision of what I wanted. The guy on shift with her that day paid neither of us any attention, no word, nothing, but at least he let us get on and have our moment. I'd have Julia work for me if I could, she is a kindred spirit!

25 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Pleasure shopping here.

The staff were very very helpful . With all our requirements. It was a pleasure to shop here, when these days you don't see the helpful staff . Great overall 👌. Many thanks.

24 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Made to feel welcome and left to look…

Made to feel welcome and left to look around the store with occasional information & advice. We ended up buying the first one we saw and were happy with. It was on offer as it was a display settee & to clinch the deal the gave us an extra £50 discount.
Also we can pick it up in a week as opposed to 2 months to manufacture it!
Very happy.

19 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Leather Recliner Review

From placing the order with Suzie at the Cortonwood branch in Barnsley who was extremely helpful to delivery everything went really smoothly. The communication was good throughout the process. Also happy with the quality of the sofa and the comfort.

17 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

The furniture is great delivery was…

The furniture is great delivery was excellent delivery men top rate but unfortunately it was the wrong one went to tell the people at ScS who admitted immediately that they had ordered the wrong sofa but was told by one salesman that they couldn't do anything about it and told by another salesman that he would look into it and get back to me but at this moment I haven't heard anything. Overall very disappointed won't be using ScS again

17 de julho de 2026
logotipo da poltronesofà - Dearne Valley

Resposta da poltronesofà - Dearne Valley

Good Morning Gary,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you were happy in the service from the delivery team however I am sorry to see that your furniture is not what you had expected.

Looking at your confirmation document I can see that you ordered the SAVIO 3 CORNER 1 WITH CONSOLE in the colour Camelia 850 (Anthracite).
I have passed a message onto the store to advise that you haven't yet received a call back, and ask that they reach out as soon as possible.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

Perfect from the start

Perfect from the start, we were welcomed into the premises and showed us the sofas with no pressure to buy. The estimated date of delivery was given and we were updated with the exact date later on. Day of delivery was well organised, they arrived on time and were professional and friendly. I just love my sofa it’s beautiful. All in all an excellent, smooth process.

12 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Delivery team were on time and nice…

Delivery team were on time and nice people, they explained that out static chair had a bearing that was damaged ( chair foot couldn’t be screwed on) and we would be contacted to arrange a repair which is yet to happen??, pleased with our suite and look forward to hearing from you regarding the repair to the chair foot.

17 de julho de 2026
logotipo da poltronesofà - Dearne Valley

Resposta da poltronesofà - Dearne Valley

Good Morning Mr Woodcock,

I hope you are well and thank you for your review.

I am sorry to see that there was an issue with your furniture following the delivery taking place.
I can see that this has now been raised with the 3rd party technicians at Emmiera and a new leg and bolt has been placed on order. This should be ready over the next 5-7 days and they will reach out to you so this this can be resolved as quickly as possible.

Please accept my apologies for any inconvenience caused.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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