poltronesofà - Leicester Avaliações 

2.535
O TrustScore é 4.5 de um total de 5

4,6

Unit F Fosse Retail Park, Everard Way, LE19 1UT Leicester, Leicestershire,, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchase in store was easy & straightforward. The item was delivered within estimated time, the delivery was done quickly and efficiently. Very helpful to be able to track the delivery van & know exac... Ver mais

Avaliado com 5 de um total de 5 estrelas

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way. We had a very pl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Anita, the salesperson was extremely informative and helpful regarding the various items on sale. I feel I was given an honest review of the suite i chose. The sale process was smooth sailing.

Avaliado com 3 de um total de 5 estrelas

Great service in store but told its genuine Italian leather, but if you dig deeper it is leather from Argentina, frame from China but the leather is dyed in Italy which is why the delivery time is so... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Móveis

Sobre poltronesofà - Leicester

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contato

  • Unit F Fosse Retail Park, Everard Way, LE19 1UT, Leicester, Leicestershire,, Reino Unido

  • 0191 731 3300

4,6

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,6

Todas as avaliações

(2.535)

18.051 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

We are very disappointed with service…

We are very disappointed with service provided by Manager of leicester branch called Mr. ALI. He messed up with my address for delivery. In first he put financial address on delivery address. Then he asked for proof of address to change delivery address and then he put first line of address is correct and post code wrong. So he made my delivery 3 weeks late than they have arranged in first. I really appreciate and happy with the store sales boy called Taha. He gave us good sales service when we visited but disappointed with the manager. And main important thing is he never come over the phone and try to solve the problem. Mr. Ali is very bad manager. Thank you Scs. Never recommend others.

1 de julho de 2026
logotipo da poltronesofà - Leicester

Resposta da poltronesofà - Leicester

Good Morning Abdul,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.

I am very sorry to read about the issues experienced with your address and the delay that this caused with your delivery going ahead.
We understand how frustrating this must have been for you and apologise sincerely for any inconvenience caused.

We hope that you are happy with your furniture now this has been delivered.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 3 de um total de 5 estrelas

Poor logistical planning for delivery

The actual delivery went smoothly, but the changing of delivery time slots throughout the day was shoddy. Not the drivers fault but the logistics were poor. Those poor drivers were sent almost past our house to another delivery. They were as frustrated as we were!

2 de julho de 2026
logotipo da poltronesofà - Leicester

Resposta da poltronesofà - Leicester

Ciao Lisa,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that your delivery did go smoothly however I am sorry that the times were changed throughout the day.
We do advise that any timeslots provided are estimated however I will ensure that your comments are passed on to our Distribution Centre team, to help us improve moving forward.
Please accept my apologies for any inconvenience that this may have caused you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

The day of arrival

The day of arrival, they arrived nice and early in the day, so I could do other things afterwards.
They worked efficiently and were polite and cheerful.

1 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Service and delivery very good

Service and delivery very good - sofa great.
Only one downside - when trying to make contact by phone took a very long time. Despite leaving message for call back had to ring again.
Otherwise perfectly satisfied.

19 de junho de 2026
logotipo da poltronesofà - Leicester

Resposta da poltronesofà - Leicester

Ciao Sue,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience overall and found the service and delivery to be good.
I apologise that you did not receive the call back initially as expected and need to contact us again to assist.

Thank you for your order with us.

Kind regards,
Poltronesofa at ScS
Social Media Team

Avaliado com 5 de um total de 5 estrelas

From choosing the sofa instore to the…

From choosing the sofa instore to the delivery, keep informed all the way along. The delivery crew Simon and Kevin were great. Really Friendly lads. The quality of the sofas are outstanding, even the lower priced ones. Would recommend

27 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

The staff were brilliant especially D

The staff were brilliant especially D
He went above and beyond
There was another guy forgot his name but he went through the finance he was
Helpful it was a good experience
They are an asset to the company
And they need to be told how well they did

19 de junho de 2026

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