When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .
Localização
Trocar localizaçãoUnit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB
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Veja o que dizem as avaliações
We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... Ver mais
The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... Ver mais
Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre poltronesofà - Middlesbrough
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Reino Unido
- 01642 779150
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fabulous sofa
Helpful staff not pushy very genuine lots of choice of style size colours and fabric and leathers .usual wait for it to be made and delivery went very smoothly with great delivery team phone call on the day giving times of delivery and all done with no rubbish left behind . I would recommend them to everyone
28 de maio de 2026
Excellent service
Got warning when settee due for delivery,Guys were very good who delivered it.Took about 3 months from ordering to delivery but were wane it would.Overall well impressed from start to finish
21 de maio de 2026
Great suite smashing delivery men
27 de maio de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Nice choices, Delivery delays
Liked
Staff in store friendly
Choice of fabrics
Delivery men good
Sofa looks lovely
Dislike
Was told delivery 10 to 12 weeks
At 10 weeks given delivery date week ahead so paid off sofa balance.
Then immediately told delay. Thought maybe week or two.
Took further 6 weeks before delivery. Have been verbally promised refund of delivery for delay.
Pleased to say promised delivery refund been paid
27 de maio de 2026
Resposta da poltronesofà - Middlesbrough
Good Afternoon Linda,
Thank you for taking the time to leave your 3* review along with your likes and dislikes, Thank you for providing this feedback.
I am sorry to hear you had been faced with a delay with your furniture leading to a longer lead time than expected. As pre delivery/delivery's is dealt with by the stores directly i have reached out to the store to request contact to be made in regards to the refund you advised the store had discussed with you.
I hope this helps.
Many Thanks
Poltronesofa at ScS
Very helpful
The salesman who helped us was great. His name is Neil and he was extremely helpful. Very happy with the service 👍
28 de maio de 2026
The first thing I noticed was the way…Middlesbrough
The first thing I noticed was the way they helped me with my choice of furniture always happy and helpful thank you very much
19 de maio de 2026
Not hassled
Not hassled. Friendly, knowledgable staff member who was from another store
19 de maio de 2026
sales
we were greeted by your salesman Conner who we found very knowledgably and helpful.
22 de maio de 2026
Worth the wait
Item ordered in Jan ...after taking our time in shop deciding ...helpful staff here without any pressure. Long wait until May but lovely sturdy sofa & pleased with colour. Delivery slightly earlier than expected but all went smoothly, the men were helpful & polite, speedy too.
14 de maio de 2026
I like the products we ordered on 12th…
I like the products we ordered on 12th Jan but the wait for building of the leather recliner with power pack and delivery was rather long . It came on 7th May nearly a full 4months which was rather long. Once upon a time 8weeks was about the norm. The products are very good though
8 de maio de 2026
Resposta da poltronesofà - Middlesbrough
Ciao Mr Ashley,
I hope you are well and thank you for taking the time to share your feedback with us.
We are pleased to see that you are happy with your furniture however I would also like to apologise that you were disappointed in the lead time for your delivery.
As the furniture is made to order we do provide an estimate for when this will arrive at our Distribution Centre however as it is an estimate it can change by 4 weeks either side.
We appreciate your comments and will ensure that this is received by the relevant teams.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very attentive staff
Very attentive staff
Looked after well, offered refreshments and gift when leaving
14 de maio de 2026
Staff extremely helpful and…
Staff extremely helpful and knowledgeable about products
8 de maio de 2026
The sofa is excellent quality and…
The sofa is excellent quality and craftmanship.
The teal fabric is high quality and the frame is very well built.
Comfort second to none.
Eccellente
9 de maio de 2026
The men who delivered it left dirty…
The men who delivered it left dirty marks on my brand. new carpet which had been fitted the day before as they did not have any shoe covers and it was raining outside. I had to put some sheets down but they still managed to leave 3 black marks so it completely spoiled my experience and upset me. It took the “shine” off the pleasure I anticipated to have my suite delivered.
10 de maio de 2026
Resposta da poltronesofà - Middlesbrough
Ciao Avis,
Thank you very much for your time today, it was lovely speaking with you.
As discussed I have sent you an email over with the link for our contact form.
If you can complete this and submit back to us today then we can certainly review your concerns.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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