Good service.

The crew were excellent built up my sofa and took away the rubbish couldn't fault them at all x

Very happy with the service the lady explained everything to me couldn’t be any happier
Thankyou

James and Paul arrived early but we were ready for them. Efficiency and expertise do not sufficiently describe their actions. They were brilliant and took less than 20 minutes to complete the delivery. No mess or disturbance. A fantastic job well done.

Very welcoming in store, was meet by a lovely lady she was very helpful all the way from beginning to end

Staff are the most important as advice and information, when ask for, are necessary and the salesman that served us was very helpful and not too pushy.

Paula was the member of staff in the Cleveland retail store in Middlesbrough who helped us with our two sofas the Caldbeck range and she was very helpful with everything so thanks again

Upon entering the shop, we were greeted and made to feel welcome. There was absolutely no pressure to buy, we were encouraged to try the sofas out for comfort etc.
Once we had decided on which one was right for us, the process was simple and took around 5-10 minutes to set up the finance agreement.
Now just awaiting delivery, overall, a great experience.

The gentleman that was dealing with myself and my daughter was very polite and welcoming, nothing was too much trouble.

Purchased what we wanted with no pressure sales

Very helpful

The service in store was a great experience. Well displayed sofas staff knew the products very happy with my choice. The only problem is that the delivery time from the delivery date is nearly 4 months

No after care no new invoice when the order was changed no communication since in the store no way to track my order once I paid zero contact at all

I recently visited Poltronesofà at ScS on 19 April to purchase a sofa for our home, and I wanted to share what was genuinely an outstanding customer experience.

From the moment we walked in, Connor welcomed us warmly and took the time to understand exactly what we were looking for. I particularly value clarity, patience, and attention to detail—and Connor demonstrated all three exceptionally well. He walked us through the available models with great knowledge, without ever making the process feel overwhelming or rushed.

Once we explained our requirements and how we intended to use the sofa, Connor thoughtfully narrowed down the options to two models that perfectly aligned with our needs. One of these turned out to be exactly what we were looking for, and we’re absolutely delighted with the choice.

What truly stood out was Connor’s patience and genuine willingness to help. He guided us through every detail, answered all our questions thoroughly, and ensured we were confident in our decision. He also helped us arrange a delivery date that worked conveniently for us, which was much appreciated.

We had visited a few other stores before this, but the level of service we experienced here was unmatched. It’s clear that individuals like Connor are a big part of why businesses like Poltronesofà continue to succeed and stand out.

A thoroughly positive experience from start to finish—highly recommended.

Were met a we entered the store at Cleveland Retail Park, Middlesbriugh by Barbara who explained the different labels and that the furniture is modular and different options then she let us just wander - periodically checking we were ok. Ask for a price in a three seater and a chair and she explained the full cost, finance options and did not apply any pressure! Myself and my friend, who had not even wanted to go and wasn't actually looking for a sofa, both ended up buying sofas. Quality and choice of colour was fantastic. Staff were very attentive but not in your face. Lovely experience.

We had the assistants undivided attention from his cheerful greeting to choosing then buying our new suite. He was informative and helpful.

The lady was very helpful

I had just walked in the shop and I was approached by a number of staff I felt overwhelmed and couldn't enjoy my look around they just wouldn't leave me alone I felt like I had to buy .luckily I did find the sofa I liked put a deposit down and pay the rest a few days later and get a delivery date and he even asked me to put it all on a credit card which I have never had in my life.I loved my purchase but not the experience .

Recently complained about the dreadful after sales service re a missing Care Kit. The only way I got a response was by complaining through this site…so the only thing SCS are interested in is avoiding negative reviews.

After two months complaining about the missing item I receive a text today saying it will be delivered tomorrow - no discussion regarding whether or not it’s convenient (as ut happens it isn’t as I am not at home tomorrow (8 April)

Replied to the text but no indication as to whether it’s been read or not. Tried ringing customer services - that’s a joke…it would be easier navigating the Straits of Hormuz in the current conflict.

So SCS - if you do attempt to deliver my missing Care Kit on 8 April you will have a wasted journey. Perhaps it would be wise to check with your customer first before just deciding on a date.

As I said in my previous review - AVOID AVOID AVOID