Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience. The sofa & c... Ver mais
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Veja o que dizem as avaliações
Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was w... Ver mais
A empresa respondeu
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... Ver mais
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre poltronesofà - South Shields
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, Reino Unido
- 0191 731 3300
4,7
Excelente
731 avaliações
Pede aos clientes que avaliem
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The salesman was friendly courteous and…
The salesman was friendly courteous and had the utmost patience
24 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Customer Service
Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was where I wanted it to be.
18 de julho de 2026
Resposta da poltronesofà - South Shields
Good Afternoon Tracy,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am sorry to see that you were not offered assistance in store despite spending a little time browsing beforehand, I will certainly pass on this feedback to the team.
Its great that you did have a positive experience with the delivery crew and found them to be friendly and helpful.
I hope that you are enjoying your new furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very friendly 👍
19 de julho de 2026
Sofa & chair where delivered 30 minutes…
Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience.
The sofa & chair look great in our sitting room, the colour is even better than we remembered it in the show room. And it is very comfortable.
18 de julho de 2026
We got a bargain at the South Shields branch
We visited the South Shields branch and we purchased a 3 and 2 seater sofas delighted with our purchase Julie who helped us from start to finish was helpful friendly and explained everything we needed to know ,even gave us some bottled water it was a red hot day ,all in all we were highly satisfied with our purchase and the saleswoman thanks Julie
11 de julho de 2026
thank you
a relaxed, friendly and helpful approach from the branch manager and staff from start to completion.
there wasn't any pressure, just constructive guidance.
the delivery team were informative and proactive, they kept in contact to ensure the furniture arrived as promised - if not earlier than originally expected, which was really appreciated.
21 de junho de 2026
Good service
Salesman (manager?) took his time going over various sofas. Seemed very knowlegable. Very friendly and jovial.
19 de junho de 2026
I received a friendly welcome
I received a friendly welcome, and I could have spent all day deciding which sofa I wanted.
Didn't feel rushed on making a decision.
11 de junho de 2026
Very helpful salesman he was polite and…
Very helpful salesman he was polite and knowledgeable I’m looking forward to my sofa being delivered
16 de junho de 2026
Great customer service
Great customer service . Very helpful salesperson , Guy got in touch same day to arrange delivery. Will definitely be going back to this shop .
12 de junho de 2026
Very friendly and helped me find right…
Very friendly and helped me find right settee very good service
3 de junho de 2026
Delivered with care
Delivered with care, looked after the property, gave a demo how to use the rise and recline. Very satisfied with purchase.
21 de maio de 2026
EXCELLENT PROFESSIONAL SERVICE
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered.
The two young men were very pleasant, respectful and professional too when entering our home and putting the suite together, they tidied everything up and took all the packaging away.
22 de maio de 2026
Looked after very well by Daniela.
Looked after very well by Daniela.
Got very good service after the sale when we realised we had made a mistake re the product size
13 de maio de 2026
BUYING MY SOFA
ON THE DAY I VISITED YOUR SHOWROOM I FOUND JUST WHAT I WANTED . MY DOFA WAS ON SALE AND I PURCHASED IT WITHIN 20MINS. DELIVERY WAS ARRANGE FOR 48hrs .
SATISFIED CUSTOMER
26 de abril de 2026
Super Sofa Sale
The member of staff who took are order was very helpful and polite. Ordering a new sofa was quick and easy.
28 de abril de 2026
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