The lady that dealt with us was very professional and knowledgeable and not pushy sales either. She went through everything and was a pleasure to deal with, hopefully the rest of the experience will b... Ver mais
Localização
Trocar localizaçãoUnit 1B Hedge End Retail Park, Hedge End, SO30 4RT Southampton, Hampshire,, GB
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Veja o que dizem as avaliações
Made a repeat buy of the Ethan now Eldwick sofa plus the Maer sofa for another room as our recliner has been excellent. It’s nice to see the same team still working in the store. All very helpful and... Ver mais
Fantastic service from top to toes, and such a great choice of suites. The delivery guys were super experienced and friendly. All setup in 20 minutes and now we can enjoy our new gorgeous Italian mad... Ver mais
Furniture was damaged when it arrived and this was annotated on the delivery note. The driver took photos and said he would report it. I phoned Poltronesofa straight after and got a run around before... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre poltronesofà - Southampton
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa

Informações de contato
Unit 1B Hedge End Retail Park, Hedge End, SO30 4RT, Southampton, Hampshire,, Reino Unido
- 0191 731 3300
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was kept informed
I was kept informed as to the arrival of the furniture and when the delivery men arrived they were polite and efficient.
Pode usar a ajuda de IA para as respostasVer mais
staff at the furniture centre very…
staff at the furniture centre very helpful and answered all questions we had

Resposta da poltronesofà - Southampton
ZACARI IT IS IMPORTANT TO PROVIDE DELIVER AND SATISFY NEED YOU HAVE DONE THAT
YOU HAVE THE RIGHT PRODUCTS AT ATTRACTIVE PRICES AND DELIVER ONTIME AND IN CORRECT WORKING ORDER.
The sales and delivery were excellent…
The sales and delivery were excellent however the furniture has some floors in the stitching which needs to be resolved , the furniture was delivered on 10/7 and have tried to advise customer care which is closed until 13/7 hence reporting the problem with my review.

Resposta da poltronesofà - Southampton
Very pleased with the news sofa and the…
Very pleased with the news sofa and the two lads that delivered it were great the only downside was having to wait three months for delivery

Resposta da poltronesofà - Southampton
Great service from beginning to end.
Great service from beginning to end.
Delivery, great updates and trouble-free.
Sofas are excellent, so much better than I remembered.
Would thoroughly recommend and use again
Corsina 3 seater sofa…
Friendly and knit staff at the store - Fair price for the sofa with an added bonus of free delivery - good communication from delivery team giving a 1 hour time slot and real time tracking - delivery guys were friendly and the sofa was delivered and assembled quickly and efficiently
The delivery was great after the first…
The delivery was great after the first delivery date was cancelled with little notice and a vague reason however the two delivery men were excellent took care bring the settees in and assembled them with care

Resposta da poltronesofà - Southampton
I was kept well updated of the delivery…
I was kept well updated of the delivery date and time. The men who delivered my swivel chair, were lovely and put my chair together taking care. My chair is exactly as I expected, and I’m very happy with it.
The whole experience from the store to…
The whole experience from the store to delivery was generally very good.
They gave us a rough date of delivery and then they contacted us with a confirmed date close to delivery.
The delivery team contacted us and gave us a time and delivered within their timescale, which was very good. My only bad point was the delivery team weren't a very happy crew, and not very talkative. Yes they delivered and assembled the suite, but there customer facing skills need to be upgraded.
Buying leather sofas
No pressure and we were treated very well. Scott was really helpful and knowledgeable.
Very welcoming and helpful
Knowledgeable and welcoming
Knowledgeable and welcoming- Jamie was helpful in taking time to listen to what we were looking for and showing a range of styles and options without rushing.
It would be helpful to take samples of the colours home to test in home environments- just hope the colour will be ok as once ordered there is no opportunity to change or cancel after the initial 48 hours from ordering.

Resposta da poltronesofà - Southampton
We were greeted by Jamie at hedge end…
We were greeted by Jamie at hedge end store. He was brilliantly attentive and very knowledgeable. He stayed with us and helped us decide what was best for my back issues and shortness.
He is a great salesman who understands the need to treat customers how they want to be treated and I very much enjoyed the experience. I knew I would buy a sofa the minute he greeted us. A salesman that’s worth his weight in gold.
Good service throughout…..Well made suite andcomfortable
Well made suite and very comfortable. Hassle free service throughout. The in store staff were friendly and helpful. The delivery guys were superb.
We had talked about changing our three…
We had talked about changing our three piece suite and just dropped into SCS to browse what might be a suitable replacement. We looked at a leather settee and talked to the salesman John about it. It seemed that we could do a swop on an interest frre credit agreement over 4 years at less than £80 per month so we decided to go ahead with this.
Your delivery men were very pleasent…
Your delivery men were very pleasent and frendly consideration for the property the base was in first were the legs were put on and pads then second staff member delivered the back all was fitted no problem then phits tsken of place put in and we were happy with the delivery experience
Very pleased with service from start to…
Very pleased with service from start to delivery. Communication excellent. Delivery team were extremely helpful , cleerabee did not collect old furniture on stated day and team moved old out and covered it for us ready for collection. Thankyou!
Process explained so it easy to follow…
Process explained so it easy to follow with good service
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