When we finally got the sofa and armchairs they are beautiful. Just a shame the customer service was very poor . The order was placed as two orders so it arrived at the warehouse on two differen... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN Stevenage, Hertfordshire,, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
5/5 - Recommended to friends and family Poltronesofa's products look and feel quite unique compared to what's on the market and offered from their "sofa competitors". Very happy with the s... Ver mais
Communication! There was good communication between the delivery team and us . That is important . Nothing more frustrating than a shoddy delivery . Nobody likes taking a day off work for a delivery a... Ver mais
Initially Muddassar was the first person we met who helped us out massively with furniture choices and sizes, we went away to measure up and then returned,unfortunately it was Mudassars day off, this... Ver mais
Detalhes da empresa
Sobre poltronesofà - Stevenage
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Unit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN, Stevenage, Hertfordshire,, Reino Unido
- 01438 341620
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff member who helped us in the…
The staff member who helped us in the store was polite, pleasant, approachable and very professional. The drivers who delivered the sofa yesterday were very polite and professional, kept us upto date on timings. Very happy with the overall service.
5 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great quality sofa and the delivery…
Great quality sofa and the delivery guys were great
Thank you
5 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Not fit for purpose!
I ordered, paid for, and waited 8 weeks for the delivery of my sofa. The wrong sofa was delivered and slightly scuffed during delivery. I waited a week for contact from SCS, 1 missed call. So i visited the local SCS store and spoke directly to the store manager. Not at all interested and just put me on the phone to customer services. 3 weeks later and after several phone calls by me to SCS i am no closer to a resolution and feel that i am being ignored by SCS. Next step will be to visit the store with a banner, stand outside and warn other potential customers to think twice before dealing with SCS. Not fit for purpose!
17 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Good Afternoon Peter,
I hope you are well.
I am very sorry to see the incorrect goods were delivered, I can understand how disappointing this may have been for you.
I can see we have been trying to contact you to advise we are able to replace the sofa. I have tried to call this morning but the number advised it was busy and the line got disconnected.
Please call us on 0191 731 3300 to discuss further or email socialmedia@scs.co.uk.
Kind Regards
Tegan
Customer Experience | ScS
Abz is a great salesman with a great…
Abz is a great salesman with a great balance of customer service and knowledge. very helpful thanks again. looking forward to our lovely new sofa.
4 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Couldn't be any better
The whole experience was great, salesman was very helpful. The delivery men couldn't be any better. Called to let us know they were on there way, delivered, unwrapped and checked the sofas and took all rubbish away with them. All great. Sofas are lovely.
4 de outubro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Efficient delivery and communication as…
Efficient delivery and communication as always. Compared to last delivery when the sofa was unpacked legs put on and packaging taken away. I guess I expected the same but unfortunately wasn’t the same. Sofa was delivered and driver and co left as they didn’t want to block the road. I was left with a wrapped up sofa! Apart from that sofa is wonderful just waiting for husband to get in tonight to put it together.
27 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Highly recommended
I have consistently had such helpful and friendly service at this Stevenage store, recently Kobby went above and beyond to help me obtain the sofas that I wanted
11 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Fantastic staff
Fantastic staff, who listened to what I was after, and used her knowledge to help me get what I needed in a chair without being pushy.
17 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We visited many Sofa stores and whilst…
We visited many Sofa stores and whilst the wife was in her element I found it painful. However, when we went to SCS Stevenage we met Bianca who listened to what we were after and showed us several sofas resulting in us purchasing. She was very polite, helpful and above all listened to what we needed. Would very much recommend. Thank you Bianca.
22 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The store manager was very helpful and…knowledgeable about your goods with no pressure to buy
The store manager was very helpful and knowledgeable about your goods, I felt comfortable with his advice and found exactly what I wanted, no pressure and we left to think about it and returned to place an order, a very nice experience
13 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Lovely friendly knowledgeable staff.
Lovely friendly knowledgeable staff.
Kobby was very helpful.
Delivery was prompt and again lovely staff.
15 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Brad and Travis were brilliant
Brad and Travis were brilliant. On time, friendly and super strong getting our sofa upstairs in our town house! Customer care 11/10! Great guys. Thank you!
20 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Definitely give scs a go!
The girl was very friendly, she wasn't pushy like some stores, following you and asking questions non-stop. Once I found a sofa I was looking for, it wasn't quite right but she knew exactly what I wanted and showed me a few sofas and I found what I wanted, which I never thought I'd do, so so happy right now. Only a 5 week wait which is amazing!
12 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly staff very helpful thank you…
Friendly staff very helpful thank you to Ashley for sorting things out lovely man
11 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The young lady that dealt with us…
The young lady that dealt with us Daniella, was polite, pleasant new about the suite we were buying. Explained each procedure. Was efficient .
14 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We visited the Stevenage store and were…
We visited the Stevenage store and were assisted by Daniela, who was extremely helpful, without being 'pushy'.
12 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A good experience.
A good experience.
Knowledgeable help and support given by polite and respectful staff.
7 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service…
Fantastic service with lots of useful information, no pressure to buy and excellent price. Very knowledgeable staff member Kobby.
14 de setembro de 2024
Avaliação não solicitada
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Was coaxed into the store by staff…
Was coaxed into the store by staff member who was very polite.
Encouraged to look around a sit on any sofa that took our fancy.
Got the spiel about how it’s a grey price, it’s going up in a day or so!! When in fact 3 wks later it’s still selling at same price.
I wanted a certain leather in a certain colour they promise for can happen even though the swatches don’t show that! So hope I’ve got the better quality leather I’ve paid for in the colour I wanted.
6 more wks till
Sofa arrives so we will see!!!
26 de agosto de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Easy smooth experience …
Overall easy pleasant transaction and staff very helpful too
12 de setembro de 2024
Resposta da poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.