Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... Ver mais
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Veja o que dizem as avaliações
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... Ver mais
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As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... Ver mais
A empresa respondeu
Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de Acessórios de Moda
- Loja de artigos para esportes ao ar livre
Escrito pela empresa
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Informações de contato
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Reino Unido
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Excelente
576 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
thank you
Quick, empathetic, prompt and efficient.
Emily was excellent through email correspondence.
5 de novembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Sarah,
Many thanks for your 5-star review.
We are proud to hear that Emily was excellent, quick, empathetic, prompt and efficient! The Sealskinz team is small but ever growing and we love when our newer members excel. Your feedback is greatly appreciated and has been shared.
All our best,
Krystal @ Sealskinz
Myexperience with Sealskinz was…excellent
My experience with Sealskinz was excellent . Quick service and courteous knowledgeable staff. I highly recommend their company and its products
4 de novembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Joyce,
Thank you for your 5-star review!
We constantly strive for excellence in the customer support we provide and we're thrilled to hear we were helpful to you.
Please do not hesitate to reach out again if we can be of any further service.
Warmest regards,
Krystal @ Sealskinz
Super helpful customer support
Super helpful customer support. Very high quality products. Generous warranty. Highly recommend this brand.
3 de novembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Jack,
Thank you for your wonderful 5-star review!
We truly appreciate your thoughtful feedback on our customer support, warranty, and quality of products. Your recommendation means so much to us.
We look forward to your continued support of Sealskinz!
Sincerely,
Krystal @ Sealskinz
Rapid follow up and a fair warranty…
Rapid follow up and a fair warranty decision
3 de novembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Many thanks for your kind 5-star review, Andy.
We appreciated the opportunity to assist you with your warranty matter.
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
A must store for outdoor dwellers
Full range of extremely well designed waterproof outdoor clothing. All unique to Sealskinz Competitors (you know who they are), beware.
Terrific shopping experience at their well-staffed flagship store on Marylebone Lane, London.
1 de novembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Mark,
Thank you for your outstanding 5-star review!
We sincerely appreciate your feedback about the range and your experience at the London store. We're happy to hear we are proving to be good competition in the outdoor clothing market!
We look forward to your continued support.
Warm regards,
Krystal @ Sealskinz
Sealskinz stands behind its products.
Sealskinz stands behind its products.
I've never had anything but the best customer service from Sealskinz. While their products are amazing, when I have experienced a defect the company has gone above and beyond to make sure I'm satisfied. I will be a happy, returning customer for years to come!
29 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for your amazing 5-star review, Peter!
We are so pleased to hear that our customer service and products will keep you coming back for many years. Feedback like yours truly makes what we do worthwhile.
All our best,
Krystal @ Sealskinz
I had an issue with a product.
I had an issue with a product which was dealt with swiftly and smoothly. The response time was impressive which left me suprised with the level of customer service, faultless. I look forward to receiving my new item next week. Thank you.
24 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Louis,
Thank you so much for your 5-star review.
We were sorry that you had this issue with the socks but were grateful for the opportunity to assist with a better pair.
Thank you for trusting us to make things right.
All our best,
Krystal @ Sealskinz
Customer service
Had a problem with a purchase, contacted them and customer service was brilliant, contacted me same day and problem sorted without any problem
23 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Neil,
Thank you for the kind 5-star review.
We were happy to assist you with your warranty matter. We hope the replacement helps you stay outdoors longer!
Kind regards,
Krystal @ Sealskinz
I had a query about an order I had…
I had a query about an order I had made. I received an email reply within minutes. My query was resolved.
23 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Stephen,
Thank you for your 5-star review!
We appreciate every opportunity to impress our customers with our fast and efficient service. Thank you for reaching out and giving us the chance to help!
Kind regards,
Krystal @ Sealskinz
Great service
We have bought Sealskinz products before, and love the quality and style
Last week I ordered some more shirts. Got the size on the first one right, but doh ! When I checked the confirmation email that night realised I’d ordered wrongly. This was sorted promptly and efficiently. Special mention to Krystal who provided great service
17 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Mark,
Thank you for taking the time to write a review of your recent service experience.
We are so pleased to hear how you love the quality and style of Sealskinz products. It's great to know we were able to assist you with your recent purchase as needed.
We look forward to your continued support of Sealskinz!
Kind regards,
Sophie @ Sealskinz
The promptness & politeness of the…
The promptness & politeness of the response and the resolution speed was like nothing I’ve seen before in customer services like this.
17 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Cameron,
Thank you for your outstanding 5-star review!
We take great pride in our customer service experience and it means the world to us to have provided such a prompt and fast resolution to you.
Please do not hesitate to get in touch in future if we can be of any further assistance.
Warmest regards,
Krystal @ Sealskinz
Once you get by the AI the people…
Once you get by the AI the people responded really quickly and where able to answer my questions.
17 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Nicholas,
Thank you for your 4-star review and feedback.
We're happy we could assist you quickly. We do use a combination approach of AI and human agents to assist with queries as efficiently as possible.
If you have any other feedback, please do not hesitate to reach out. We would love to hear about how we could have earned that fifth star!
Kind regards,
Krystal @ Sealskinz
Exceptional Customer Service
Sealskinz have exceptional Customer Service which really goes the second mile to ensure that you have the right product for you.
They changed my gloves twice to make sure I got the right size and refused to accept any extra payment for carriage charges, etc.
16 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the wonderful 5-star review!
We sincerely aim to provide all our customers with this level of customer service.
Please do not hesitate to get in touch with our team again if we can be of any further assistance.
All our best,
Krystal @ Sealskinz
Stowbridge gloves - excellent in-store and on-line service
Bought Stowbridge gloves from shop. Super helpful and gave me time to ensure I got the right fit. Then responded immediately from customer services when, after buying the gloves, I realised my on-line discount would have been valid in-store. Amazing how quickly they refunded me the difference. Super products and super customer service. Shaun, 14 Oct ‘25
14 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Shaun,
We sure appreciate you taking the time to leave a review on your recent shop and service experiences.
We are so glad to hear the customer service was super. We hope you love the Stowbridge gloves!
Many thanks,
Krystal @ Sealskinz
Had problems entering discount code
Had problems entering discount code. Rang customer service who resolved problem and were even happy to help me through the process.
6 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Christopher,
Thank you for your 5-star review!
It's so nice to hear how our friendly customer support was able to assist you with your purchase. We greatly appreciate the feedback.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
Excellent Customer Service. I had ordered the wrong colour of hat, I emailed the customer service team and it was rectified within 30 minutes. Thankyou folks
1 de outubro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for your 5-star review, Stephen!
It's wonderful to hear our service was swift when you needed assistance.
We hope you love the (right-coloured) hat!
Kind regards,
Krystal @ Sealskinz
The customer experience team replied…
The customer experience team replied quickly and help resolved my issue.
30 de setembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Blake,
Thank you for your 5-star review!
We're so glad we were able to assist you quickly and resolved the issue efficiently.
Please do not hesitate to reach out again in future if our Support Team can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Resposta da SEALSKINZ
Hello Mark,
Thank you for your 5-star review.
We sincerely appreciate you taking the time to rate our service.
Kind regards,
Krystal @ Sealskinz
Sealskinz is awesome
My local mail carrier had difficulty locating my package. I reached out to Sealskinz for assistance. They jumped right in and provided additional needed support. My package arrived shortly thereafter. The Sealskinz team followed up with me to ensure all was well. Superior customer care and support.
25 de setembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Mark,
Thank you for your awesome 5-star review!
We're so pleased to hear our Support Team was reactive and efficient.
Please do not hesitate to get in touch again if we can provide any further assistance or if you have any additional feedback.
Kind regards,
Sophie @ Sealskinz
Fantastic product and great customer service
First of all, the gloves are fantastic! Great quality and good performance. Also, their customer service is VERY responsive, kind and effective. I will continue to buy from them.
18 de setembro de 2025
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Mitchel,
Thank you for your fantastic 5-star review!
We are pleased to hear the gloves are to your liking for their great quality and performance. We are even more pleased to hear how you appreciate our responsive and kind customer service.
We look forward to your continued support of Sealskinz!
All our best,
Sophie @ Sealskinz
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