Secret Escapes Avaliações 

Easy to use app. Great deals.

Booked a 2 night with breakfast, one evening meal and one afternoon tea included. Great price, same hotel on other sites were the same price but room only. will definately use Secret Escapes again.

Easy to book at great prices

Found what I was looking for with a good selection of hotels to choose from. Easy to book happy with prices would use again

Consistently positive experience with both UK holidays plus a couple abroad. Booking system simple and straightforward with no hidden charges. No issues at any of the accommodation we've ever stayed in: always a good to excellent standard. We've had several great deals with extras thrown in like room upgrades, complementary bottle of wine, cream tea etc. Would highly recommend.

My ‘go to’ website for booking holidays and short breaks in the UK and across the world. Easy to navigate, find a venue and book.

I have now booked 3 secret escapes and had personal attention from the team that have booked me the best rooms and deals . The price was extremely good value . The hotel we stayed in was in a good location the food the staff and the rooms were perfect.

My daughter introduced me to SS and I have only used the website twice but found it easy to navigate and prices are always good especially when they include breakfast and dinner, really happy with using this website and will continue to do so 👍

Simple to understand website and booking procedure with good prices

Perfect!
Couldn't be simpler!

I booked two days before the date selected and 6 hours before check in, I get told they can't accommodate us because it is overbooked so the only options are rebooking or getting the money back....like not getting the money back was an option???

When I escalated it (because I cannot rebook due to childcare) they offered me two inferior options, one on a rough estate and the other with disappointing reviews, and both half the price I paid.

When I said please just give us compensation, they accepted that, but offered a credit note!!!! When I explained that I rarely can take time off and there is NO WAY id book through them again.

Dont use them. Because they advertise hotels that are not actually available!!!!

This was the second trip we had booked through SE - and I have to say it was SO much better than the first [Marrakesh - see review on here!]
We went to the beautiful island of Ischia - just off the coast of Naples and within spitting distance of everyone's favourite [and I mean EVERYONE!!!] Capri.
Firstly, the transfers were first rate and often first class and we couldn't fault these.
We had opted for the Hotel Terme la Pergola on the island - a three star hotel but very much traditional and family run.
The position was outstanding - in the shadow of the [dormant] volcano and with fabulous views over the coast and sea. The hotel was on many levels, it being nestled in the hillside - so not what you might call accessible - but very manageable [we are 60/62] and was fine. We asked for a sea view room and also came with a large balcony. The room was bright and airy and nicely furnished, the bed was really comfy and the bathroom more than adequate. The air conditioning was a saviour, given the weather for the week was around 36 degrees!
Breakfast was plentiful - if a little sweet. Coffee was great - even when the machines were not fully functioning!
The evening meal which you chose the night before was again plentiful and very traditional. lots of anti-pasti salads to start, then a starter, a main course and a dessert. All of which were tasty and simply served. However the waiting was outstanding and the service could not have been better.
Much of the food was grown in the hotel garden; as was the wine grown in their own vinyard [had far too much of this as it was beautiful as well as being competitively priced!]
The guests were from all over including Italy [which is always a good sign!] and friends were easily made.
The Shuttle bus was available every day to transfer you to the towns of Cassamicciola or Lacca Amena. They ran till lunchtime and then again later in the day til late evening.
The trips we went on to Prochida was fun; a quick wander and a shop. The second was Saint Angelo and Lacca Amena, which again were lovely with a short stop for lunch. The third trip we declined [was Capri] and friends who went said all they basically did was queue - which is why we didn't go.
But overall - definitely a five star trip, and one which we will seriously consider doing again!

Wir haben über Secret Escapes eine Pauschalreise nach Peru und Bolivien für zwei Personen gebucht (Gesamtpreis über 6.000 €). Aufgrund von Unruhen in Bolivien musste der dortige Reiseabschnitt abgesagt werden – fünf Tage unserer Reise fielen ersatzlos weg.
Klar, für die Unruhen kann Secret Escapes nichts. Aber dann einfach nichts anzubieten, was man stattdessen machen kann, und am Wochenende komplett unterzutauchen – das ist nicht okay.

Was uns besonders enttäuscht hat:
• Es wurde uns keine echte Alternative angeboten – obwohl wir selbst Vorschläge gemacht haben
• Über das Wochenende war niemand von Secret Escapes erreichbar – wir standen in Lima ohne Unterkunft und ohne Informationen da
• Wir mussten wiederholt selbst nachfragen, um überhaupt den aktuellen Stand zu erfahren
• Eine proaktive Betreuung oder Lösung vor Ort gab es nicht – Secret Escapes hat uns einfach allein gelassen
• Die anschließende Reklamation zog sich über Monate hin, mit mehreren unzureichenden Angeboten

Die lokalen Partner vor Ort waren bemüht und hilfsbereit – das möchte ich ausdrücklich positiv erwähnen. Von Secret Escapes selbst kam jedoch weder rechtzeitige Unterstützung noch eine angemessene Kommunikation.

Wer eine organisierte Reise bucht und dafür einen Premiumpreis zahlt, erwartet zu Recht, in schwierigen Situationen nicht allein gelassen zu werden. Gerade bei höherer Gewalt zeigt sich, ob ein Reiseveranstalter seinen Beistandspflichten nachkommt – und hier hat Secret Escapes komplett versagt.

Fazit: Solange alles glatt läuft, mag Secret Escapes funktionieren. Sobald jedoch Probleme auftreten, fehlt es an Erreichbarkeit, Verantwortungsbewusstsein und kundenorientierter Lösungsfindung.

Im so pleased we managed to book a couple of nights away with Secret Escapes for my Husbands birthday. It was easy to use their website and we got a great deal.

Very last minute short UK break away. So easy to find on the Secret Escapes site. Easy and quick to book

Booked Hotel stay, quick easy process, and got a fantastic deal.

It is the second time we have used secret escapes, it s a place that we can find a real deal, 10 out of 10

Hotel ein Monat im Vorraus gebucht, dann wurde uns vor Ort gesagt das die Buchung vom Anbieter storniert wurde, wir wurden weder darüber in Kenntnis gesetzt noch haben wir unser Geld erstattet bekommen. So wünscht man sich keinen Start in den Urlaub, wenn man mit dem
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