Secret Escapes Avaliações 

Easy booking experience and cost was far cheaper than booking direct.

I have booked a few trips with Secret Escapes and we have never been disappointed.
The discounts are great and the holidays luxurious, so you feel you are getting great value for money on luxury accommodation.

Excellent Marvellous Marrakech trip with my wife. We very impressed from the moment we were greeted at the airport. Every pick up was prompt and our drivers and tour guide were great. Our only feedback would be to consider the hotel, or at least the rooms allocated, as our sleep was majorly disrupted in Kenzi Menara Palace by a neighbouring bar playing incredibly loud music into the early hours.

Strong performance from secret escapes though.

We have booked a few trips away with secret escapes with no bad results. I find the prices are good and you mostly get some perks thrown in for free. The booking process is easy.

First point of call when looking for a break or holiday away. Haven’t been disappointed and often find places to stay I was unaware of.

Not sure who convinced this company that an awful (and terrifying) advert of an AI lobster was a good idea, but they need to be fired. Not only are you showing your customers that you don’t give a single damn about our planet, you’re also showing us you’re cheapskates who would rather use AI slop, than pay for actual people to be in your adverts. Extremely poor taste.

I had been browsing holidays for a specific area for. Few weeks and the. The perfect offer came up
The details were for where I wanted to stay and booking was extremely easy with various options of just bed of adding breakfast and dinner

Arrived Wednesday 12th aug Stayed in room 245 had a funny smell like blocked pipes went for dinner the tables are to close together and no aircon it’s 33 degrees anyway food was 10-10 lovely.Just got off to sleep around 23.45 just after midnight fire alarm goes off get woke up again Thursday morning to banging and drilling going on know heads up of any noise Thursday 1 of the hottest days of the year know aircon in an award winning room it’s 35 degrees not even offered a free cold drink after the noise going on or the fire alarm waking everyone up check out is due at 11.00 Friday morning we get back from breakfast at 08.45 and cleaners are knocking on the door and walking in that was the last thing for me we check out at 09.00 and go home we went for a relaxing 2 days and it just wasn’t

Used SE many times when not doing my own itenary and always found them good value and easy to deal with.Lets hope things dont change.

The flight did not include any baggage,a suitcase cost an additional £50 each way and if you wanted to sit together on the plane it was another £60.
Booking Ref: KD5BMW2 easyJet
SEUK-23401912

All straightforward to book. A good deal which includes breakfast. Reasonable price for London in a great location.

Easy to negotiate website. Had previous hotel breaks in Uk but going for a break in Menorca this time.

Extremely disappointing experience with Secret Escapes – unfortunately, not for the first time.

We have now experienced significant problems with two separate holidays booked through Secret Escapes: China and now Madeira. After the problems we encountered with our China booking, I had hoped that experience was an exception. Unfortunately, our Madeira booking has involved yet another series of problems, and the customer service this time has made the situation even worse.

I have spent days trying to resolve issues that should have been relatively straightforward, receiving incorrect and inconsistent information from customer service. I have provided explanations and screenshots/evidence, yet repeatedly receive responses that either do not address the issue or provide further incorrect information.

One of the current issues concerns our car hire. I have repeatedly been told that changing the vehicle requires an additional payment because the “terms and conditions are very strict.” However, despite relying on these terms to refuse my request, Secret Escapes has still not provided the specific clause or policy that supposedly requires this additional payment. This is despite the alternative vehicle being displayed on their own portal as free of charge.

There has also been an issue with a Leisure Jeep Safari, and after days of correspondence I have now been offered refunds of £119.52 for the car hire and £152.23 for the Jeep Safari.

The problem is no longer simply about the money. It is the amount of time and unnecessary stress involved in getting basic issues addressed. Having to repeatedly explain the same situation, correct information provided by customer service and chase answers immediately before a holiday is completely unacceptable.

I have now formally requested that the entire matter be escalated to a manager or senior complaints handler and that I no longer deal with the same representative, after receiving incorrect information from them more than once.

What makes this particularly disappointing is that we also experienced problems with our China holiday, so this is now the second Secret Escapes booking where we have had to deal with significant issues.

At this point, I cannot recommend Secret Escapes based on our experiences. I hope a manager finally takes ownership of the complaint and provides an appropriate resolution. I will update this review to reflect how Secret Escapes ultimately handles the escalation.

Just booked another short UK break through SE. Absolutely no problem. Contacted hotel direct to see if they could at least match the offer, I usually try and speak to someone at the venue if I can, but they couldn't come anywhere close to the deal on offer and very much suggested to go with it, now done. No idea how this works but it certainly does and seems to offer incredible value,

It was quite easy to book, nice and easy.

We have used SE twice now and both have been great experiences. The booking process is simple and the savings considerable. We have only used on UK hotels but will certainly try for trips abroad next. Thoroughly recommend SE.

You always know your getting a good deal with extras.
Easy website to use and whole booking process easy

Our Japan honeymoon booked through Secret Escapes was, overall, an incredible trip. The itinerary was fantastic, the hotels were excellent, the transfers worked seamlessly once we were in Japan, and the day trips were well organised and enjoyable. Japan itself exceeded all expectations, and the holiday was genuinely one of the best experiences we've ever had.

Unfortunately, the service and communication provided by Secret Escapes before and during the trip was extremely disappointing and caused a significant amount of unnecessary stress.

Several months before departure, I attempted to book extra legroom seats with China Eastern, as my partner is 6ft 7in tall. I was initially able to access the airline's booking system, but after a credit card timeout during payment, I could no longer log in or manage the booking. I spent months trying to resolve the issue, contacting both Secret Escapes and China Eastern multiple times. Secret Escapes repeatedly told me it was an airline issue, while China Eastern advised that the problem lay with Secret Escapes.

After around five months of chasing, worrying and receiving conflicting information, it transpired that Secret Escapes had never supplied our passport information to the airline. This was the actual cause of the issue and explains why I was unable to access the booking after the failed payment attempt. Had this been identified sooner, it would have saved months of unnecessary stress.

Communication regarding our transfers was equally poor. Despite requesting the information multiple times, I did not receive transfer details until approximately one week before departure, and only because I repeatedly chased for them. Many of the responses I received appeared to misunderstand the questions being asked. One example was being told that our bullet train transfer QR code was included on our Hiroshima day trip voucher simply because the voucher happened to contain a QR code. It was clear that the query had not been properly understood.

The handling of our rail tickets was also frustrating. We only received one of our transfer tickets after arriving in Japan, delivered to our first hotel. As the transfer was scheduled for late morning, I had to cancel a pre-booked activity in order to collect and organise the ticket, which could easily have been avoided with better planning and communication beforehand.

It's particularly disappointing because the actual holiday itself was excellent. The itinerary, hotels, transfers and excursions all worked brilliantly once we were there. However, the lead-up to the trip was far more stressful than it should have been, and much of that stress stemmed directly from poor communication, delayed information and inaccurate advice from Secret Escapes. This stress added to the fact that we were also preparing for our wedding day, as the honeymoon was booked for 48 hours after the wedding.

While I thoroughly enjoyed the holiday itself and would happily recommend the destinations included in the itinerary, the customer service experience means I would not choose to book through Secret Escapes again.

Have used Secret Escapes many times before and always found great deals, a good selection of places, and very easy booking process. This time was no different and we got a very good deal at a hotel we stayed at earlier in the year, which we absolutely loved. We were thrilled to find it on Secret Escapes at a better deal than we had previously when we had booked direct. Really looking forward to our second visit to this beautiful hotel and location.

It was a very easy app to use to book a Secret Escape room at the Guild Hotel Marble Arch.
The downside was the photos of the rooms did not reflect the little boiling hot, uncomfortable bed, miniscule room we ended up with.
Based on this experience I’d look a bit more at potential hotels to not repeat this experience.😥