Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Ver mais
A empresa respondeu
Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer s... Ver mais
A empresa respondeu
Good afternoon Neil Have received the 19mm lynch pins this morning I would like to thank you for your quick response in solving the issue many thanks and regards above and beyond Anthony
A empresa respondeu
Detalhes da empresa
- Loja de Artigos para Acampamento
- Área para Canoagem
- Armazém
- Fabricante
- Loja de produtos navais
- Comércio de ferramentas
Escrito pela empresa
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Informações de contato
4,1
Muito Bom
203 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very quick to respond and very helpful …
Very quick to respond and very helpful - really stands out from the crowd
And just to follow up my previous review - both items ordered were delivered within 2 days - to Oban in Argyll. !!! Couldnt have been any better - take note those companies that "don't deliver to the Highlands". SecureFix will definitely be keeping my business, and I will recommend them to anyone.
2 de maio de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be able to maintain your custom.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, fast delivery, fantastic products, highly recommend, will definitely be using again.
2 de abril de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Great Service and Very Friendly Staff
First time with Securefixdirect, first review - in simple terms great shopping experience, the level of service, advice and knowledge was brilliant, thank you.
25 de março de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service and Great communication......Highly reccomended
23 de março de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent service and fast delivery.
Service was excellent and delivery was very fast. I am very happy with the experience and would recommend to anyone.
21 de março de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review.
I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review.
I hope that we are able to supply to you again.
Jason.
www.securefixdirect.com
best in the business
These guys aren't messing, best service in the business from these guys, this is a good example how businesses should be run I will recommend this company to anyone, extremely helpful I will continue using these guys on regular basis definitely 5 stars or more if possible!
16 de março de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I appreciate that we are now regularly able to supply to you. As always, we look forward to processing your next order.
Jamie.
www.securefixdirect.com
offers free delivery and then tries to charge at checkout
web site does not work properly.E-mail to them resulted in a reply that gave no help or explanation of why.They simply did not wish to take any notice of my comments. I finally decided that I was wasting my time and found another supplier who supplied what I wanted , with free delivery and a web site that worked satisfactorily.
Would never try to deal with these people again
14 de março de 2017
Resposta da SecureFix Direct Ltd
Hello.
I personally remember this occasion from March 13th. I did respond to both of your emails within 10 minutes of us receiving them. I explained to you that the free delivery is clearly and honestly displayed on our website, I directed you to the 'Delivery Information' link that is also displayed on every single one of our pages.
http://www.securefixdirect.com/delivery-information-2-w.asp
I explained that, as per the majority of most other trusting online retailers, the free delivery is free if the goods are delivered via Royal Mail. The goods that you choose do weigh in at 5KG and are a high value item. Because we value our business and our customers who purchase from us, your goods would have to go via courier, just to clarify, this is pre-set into our system by ourselves as a standard cost, so be assured-we don't make this up as we go along! Once again, this was explained to you and is also stated the 'Delivery Information' - this is very clearly open for all to see, we do state "Free Delivery to Mainland England & Wales on Heavier Items, Certain Locations Excluded."
You live on the remote Western Isles of Scotland where our courier charge is £18.80, our website ADVISED you of a charge of £14.80 so £4.00 of that was already swallowed by the product where we offer the "Free Delivery" that we offer to the Mainland UK.
Our website advises of the charges from just entering your post code. You never had to commit at any stage of the order process, in fact it is a 10 second process from viewing the item to just entering your post code and clicking enter. You were given a delivery quote immediately, you were not asked for no further details, no personal information, nor was you forced into any kind of commitment. You will find that some online retailers do insist on taking your full address and then dropping the extra charge at you once you have spent much time entering personal billing and delivery details.
Your emails to us were very blunt and rather rude, you provided no understanding to any of my emails or solutions to you. You further harassed our online chat team at 16:49 on the 13th after I had already emailed you and very kindly answered your query. At SecureFix Direct we pride ourselves at giving the very best online service that we can, along with an honest product and an exemplary delivery.
All I can do now at this stage is wish you the very best and hope that after you have had some further experience of online purchasing you may actually find that we do offer much more in service than many other retailers. With the above in mind we welcome you to an honest purchase should you wish to.
Jamie.
www.securefixdirect.com
Fantastic service
Very pleased, my order came quicker than expected and was packaged perfectly!
The packaging team must be very experienced as my product was wrapped to perfection.
The product itself was also exactly what I wanted.
Very happy!
10 de março de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review. I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Excellent all round, no problems as expected
Purchased the correct parts I needed for an attractive price with free delivery. The separate products were as described and as I expected. Great service, arrived promptly.
5 de março de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Excellent service
Made a request to Securefix on Saturday evening and received a helpful positive reply (from Jason), with the requested document on 0730 Sunday morning (you need to get out more Jason!). This was not an opportunity for Securefix to obtain a new sale but a follow up relating to a previous order, so first class customer service.
The original transaction and product (800 kg winch) was also a positive experience and good value product. Will certainly use Securefix again.
26 de fevereiro de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
Great after sales service
Great response to an email I sent asking about a spare part for an item out of warranty. Jason found the correct part and posted it free of charge.
24 de fevereiro de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
SUPERB EFFICIENCY AND ALSO, AFTER SALES SERVICE
I cannot praise Securefix highly enough. Through a manufacturing fault, the pump truck was not working correctly. On the day I made contact about the issue, I received an email with instructions about what to do. Within ten days, a brand new, and fully assembled pump truck arrived at our premises.
Thank you so much, the Securefix team. Your promp actions have helped us enormously.
9 de fevereiro de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent company to do business with
Highly recommend this company, friendly help staff, orders shipped on time & next day delivery...
7 de fevereiro de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review.
I am glad that our team and our chosen courier were able to expedite your order in acceptable timing.
Jason.
www.securefixdirect.com
Anchors
Just purchased some anchors for our sailing club and they were good at communications which made for an easy purchasing transaction and the delivery excellent. Would recommend them to anybody and will certainly use them again when the need arises.
3 de fevereiro de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback, we are thankful that we will be chosen to supply to you again.
Jason.
www.securefixdirect.com
brilliant
Cant believe how quickly we got the product and how good the straps are brilliant company
24 de janeiro de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your review.
I hope that we are able to supply to you again.
Jason.
www.securefixdirect.com
No quibble, with great customer service.
This company kindly donated 10 x Ratchet straps to us for our large removal van that we use for RSPCA Charity Shops. The straps arrived perfectly packaged and will make our life a lot easier. We cannot thank Securefixdirect enough for their generous contribution to our Charity.
17 de janeiro de 2017
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback.
As per every customers order, If you need any assistance in the future then please feel free to contact us.
Jamie.
www.securefixdirect.com
top class service
purchased a shower pump but experienced initial problem with float switch
however a replacement was sent immediately .this is the sort of service that is hard to find nowadays
many thanks
11 de novembro de 2016
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback and thank you for getting in contact with us first to correct what had gone wrong, If you need any assistance in the future then as always, please feel free to contact us.
Jamie.
www.securefixdirect.com
Excellent Service
I ordered a shower pump from Securefixdirect and it was so good that I now have another 2. The service has been exceptional, particularly when I asked some questions about the use of the pumps.
The items arrived the next day.
I will certainly be buying from them again.
5 de outubro de 2016
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback. I appreciate that we are now regularly able to supply to you. As always, we look forward to processing your next order.
Jamie.
www.securefixdirect.com
A Great Company To Deal With
This was my first order with Securefixdirect, to my surprise the order was here the very next day. Brilliant service, cannot fault it. I would certainly buy from this company again. The items purchased were extremely well made and securely packed.
23 de setembro de 2016
Avaliação não solicitada
Resposta da SecureFix Direct Ltd
Hello.
Thank you for your feedback. I appreciate that we are now regularly able to supply to you. As always, we look forward to processing your next order.
Jamie.
www.securefixdirect.com
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