SecureFix Direct Ltd Avaliações 

Good afternoon Neil
Have received the 19mm lynch pins this morning I would like to thank you for your quick response in solving the issue many thanks and regards above and beyond
Anthony

Fantastic customer service, went above and beyond my expectations.
Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle back to front meaning it would not fit in the lock gate spigot. This was only discovered after 4 months but SecreFix did not quibble one bit and had a new one with me within 2 days. Superb service I will be using them for any future requirements 👍

Although the courier messed up, SecureFix immediately sent a replacement with no hassle. I am very pleased with my experience and will certainly use SecureFix again when I need more items.

Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame not more companies operate in the same way! Highly recommend and very quick delivery too!

I bought a 3 way electric fence switch that failed after a short time but when I contacted them they sent a new one straight away, I didn't even need to return the faulty one so that's 5 star service as far as I'm concerned.

After the carrier Evri failed to respond to an enquiry. Securefix, without my asking, decided to ship a replacement item by an alternative and fast courier. Exceptional service in my experience.

I ordered an anchor rope and they sent me a cleaning brush instead

Fast and efficient service at great prices. Excellent communication too.

Evri let us down and failed to deliver the item
Sent a message to request a refund. They replied very quickly and were very apologetic and provided a refund promptly without fuss
Evri then delivered the item 10 days late which I informed securefix of and they were very kind in allowing me to keep the item anyway

Bought a Kayak in November 23 for a Christmas present and unfortunately only got to use this once due to a back injury. The plastic had no UV protection and cracked from the sun. Talking to customer service. The Kayak only has one years warranty from the manufacturer, a reasonable person would expect a solid kayak to last a lot longer.

I ordered a set of steps for my elderly parents caravan.

They didn’t arrive and I gave an apology from delivery agent EVRI saying the parcel missed the courier collection.

I requested a refund but the seller Securefix said it had been delivered despite my proof.

I have read good reviews about their products but HERMES/EVRI who deliver for them are dreadful and untruthful.

I don’t recommend purchasing from Securefix until they have a new delivery agent.

Dreadful experience and left £41 out of pocket :-(

Fitted door lock to motorhome.poor quality. Only locks over door. Does not lock in open position as it should. Lock has been bolted and screwed to motorhome. Company said return for refund.no offer of replacement, as holes in a 90k motorhome. Avoid. Poor product. Poor aftersales. Poor response alltogether. Avoid. Terrible.

Absolutely no response regarding delivery, no reply to emails, no reply to web chat,no reply to phone call, no reply to text !!!! a generous 1 star

Had a small issue regarding incorrect bolts - an easy mistake as the supplied items were very similar to the ordered items. Securefix rectified this immediately with no fuss. They are great to deal with and provide good old fashioned one to one personal service - no call centre nonesense with these guys. Would happily use them again. Derek J

I recently contacted Securefix because I have lost a part, they were extremely helpful and were able to supply a replacement which arrived very promptly

Extremely highly recommended. Outstanding customer service. Great value products. Efficient, reliable and courteous. Couldn't have been any more helpful. Not often that I'm so impressed that I leave such a positive recommendation. That speaks for itself!

I’ll begin and end with the same message:
I highly recommend this shop!

The stainless steel fasteners I ordered far exceeded my expectations in terms of quality. The workmanship and finish are exceptional — truly top-notch. I was able to install the hinges immediately without any additional work.

For comparison, I once bought a stainless steel gate handle from another seller on eBay, expecting a smooth finish. Unfortunately, it arrived looking more like rough cast iron, and I spent an entire day grinding it down just to make it usable. That experience made me appreciate the flawless quality of these fasteners even more.

At this price point, I never would have imagined such excellent quality. While my initial shipment didn’t contain the correct items, the outstanding customer service more than made up for the brief delay. The team was friendly, responsive, and genuinely helpful.

Sometimes, it’s worth taking a deep breath, being patient, and staying kind — good things (and good karma) follow. Once again,

I highly recommend SecureFix Direct!

Marek

I purchased a 60l ATV sprayer based on the product being what I wanted and SecureFix Direct being the most competitively priced. It worked perfectly but due to my incompetence I managed to tip it over on its first day! This broke two critical parts. I was resigned to having to replace virtually the whole thing but the wonderful guys at SecureFixDirect were able to send me spares within 3days. Brilliant service and very grateful that I am back up and working so quickly.

So here goes,I ordered a 10 litre,Porta potty off these guys and received a 20 litre version of the same toilet after 4 days in the post,sent them an email,requesting the 10 litre version, in all fairness they replied within a couple of hours,a short reply saying they will send one out ? I then replied back questioning what they gonna do about the 20 litre and their web site said no stock off the 10 ltr they got back to me saying I could keep the 20 litre and I’ll receive a full refund,24 hours later and I had a full refund plus the toilet. Anyway not the toilet I wanted but they certainly resolved the issue quickly,FairPlay to them for that. Thank you Richard &team. You can’t be fairer than that.

Great company, good quality products and excellent customer service.