Sedgwick UK Avaliações 4.308

Very helpful and understanding.
Problem resolved successfully and the lady I spoke with was very friendly.

I felt that the care, compassion, empathy and understanding that was extended towards me and the situation from the first point of contact was exemplary.
A very difficult experience has been made easier to bear and certainly easier to navigate, by the professional manner of all of the staff at Sedgwick.
My family and I would like to thank David and Michelle for their kindness, guidance, support and immense patience throughout. We truly appreciate it and are very grateful.

Really friendly understanding service person.
1st class

Absolutely awful. Disorganised, inept, incompetent, laughable customer service who just reads messages on a screen and set up with different departments that send you from one to the other, claiming the other needs to sort things out. Their conduct has been in the verge of being criminal, sending inexperienced contractors to fix a simple leak under the bathroom sink, who broke a pipe. They are now refusing to fix the problem, despite calling them 20 times. They are vile, a joke, profiteering on people and causing distress and damage. Do not use them or deal with them. I will be taking them to the tribunal for the small claims.

I was overwhelmed with a domestic flood in my 91 year old mother's property. I met Jade Ayres who was acting as a loss adjuster for the company and she kindly took time during our first meeting to listen to what i had to say and give me the mental support i needed , and she reassured me she would support me through this. I have to say Jade was amazing, she had kept in touch with me every few days , keeping me fully informed, whilst still being supportive. We are almost out of the back of the problem now and I really feel having Jade alongside me lifted pressure and fully gave me confidence that i would be supported as i have been.

Simon Brown

They were very understanding and understood the situation and were very helpful

I had roof damaged caused by a storm Goretti ,I was advised by a video communication showing the rain water dripping, the dates were consistent with the `met office records of storm when wind strengths of more than 60 mph observed, a loss adjust visited from Sedgwick to investigate ,her finding were that there was no significant high winds , then on inspection the leak seemed to originate from the top of a dormer window and there is an area which is flat ,which I was unaware of , the LA insisted that it represented a surface area greater than 20% of the entire roof which is untrue, anyway on the basis of their report Towergate Insurance rejected the claim despite this being my first claim with this property in over 20 years.

You know most insurance companies work against you - trying to give as little as possible. Sedgwicks actually worked with us to give us the most they could have given us - at a time when we were really hurting from a massive theft at the worst possible time.

Sedgwicks were really kind and sensitive and thoughtful in their approach. And also, very human. We did not at any point feel we were just in the system. They genuinely cared and you could feel they really wanted to do their best for us.

Thank you especially to Eleanor Isbitt and Simon Marcer, we are so grateful to you.

We highly recommend Sedgwicks - they are genuine and not just "another insurance company." Thank you for all that you do.

Reference 9408638

Excellent effort from Linda Cole and Kieran Browne to settle my house claim after a substantial fire, going above and beyond the call of...Friendly, compassionate and addressed me by name. Earlier loss adjusters less helpful. Highly recommended.

Sedgwick handled my claim efficiently and thoughtfully. A couple of times I had to nudge them to chase contractors (e.g. who weren't collecting the sacks of rubbish from my front garden), but most of the time they took the initiative and kept things moving.
My only complaint was that when I had to have my damaged wood floor removed - most of which was undamaged and could have been re-used - there was no mechanism for recycling the wood. Their contractor wanted it all to go to landfill. I managed to find a wood reclamation company who were glad to have what I could salvage - but the removal contractors had sawed most of it into small pieces and very little could be saved. I would appreciate it if Sedgwick could rethink their policies on landfill and direct their contractors to recycle as much as possible.

As soon as I registered the claim it only took a few days before the assessor came to see us we were impressed at how fast he got the work started the following weeks we were kept informed on the progress and Ishmael rang or emailed us to make sure we were satisfied with all the ongoing progress from start to finish we were totally satisfied.

Laura was always friendly and reassuring. Highly efficient and knowledgeable. She was also patient as the claim was for my 90 old mother’s lost hearing aid. Laura kept in touch without being push y as i was away for 3 weeks and couldn’t help my mum with the emails etc.
The claim was settled very swiftly and professionally. So pleased my mum took out her home insurance with John Lewis and included her hearing aids as a specific item. Thank you

Claim was handled with consideration and care throughout and dealt with promptly.

I had a recent claim at my property handled by Jade Ayres, and I’m very pleased with the service provided. Jade was excellent throughout, maintaining clear and timely communication at every stage. All correspondence was handled professionally and efficiently, which made the process far less stressful.
She played a key role in helping achieve a swift and reasonable resolution to the claim. Her approach was pragmatic and supportive, ensuring everything progressed smoothly.
Overall, a very positive experience and I would highly recommend Jade for her professionalism and efficiency.

Chelsea was polite and understood and explained everything clearly

Mums boiler not working Saturday morning. She is 79, and very frail…. Has emphysema and Alzheimer’s. Was told sat afternoon we have been referred for emergency call out. No visit by Sunday so called and was told we would have a visit between 3 and 7. Then recieved a message saying callout would be Monday between 3 and 7?? We could have got a visit from a 24 hour call out on Saturday so mum sat in a cold house for three days. Sedgwick appointed by policy expert insurance via the emergency cover we paid extra for. Very poor service considering elderly person. Will review policy expert separately.

Very helpful, professional but kind

Carly was amazing. Very knowledgeable and helpful and friendly, a pleasure to deal with and an asset to the company.
Unfortunately I cannot say the same about Sandra who never followed up and seemed to disappear after our initial contact.