Seedful Avaliações 149

I placed my order and received it within a week. The bars themselves are outstanding and nothing really compared to them with regard to clean ingredients. From reading everybody else’s reviews, they do seem to be having some administration and communication difficulties and I do hope that they overcome these and get their staffing sorted out because the company itself is a gold mine. I want to be ordering from this company for a very long time. There is nothing else on the market like these bars. They’re the only bar that I eat. I did have to contact them through email and I never got a reply and that was months ago. I have to give them five stars because of their quality of product and the delivery was no problem. I didn’t have any issues. However, I have recently noticed they have no stock on their cranberry protein bar. Again, I really hope that they can sort out whatever issues have been holding them back from being the best that can be.

Avoid!
I received mouldy bread. I took a photo and emailed “customer services”
They offered me a refund (via bank transfer! - very strange) , I sent across my bank details. 3 weeks later no refund. I emailed to follow up to find they have blocked me. Received this message after my email failed to send “Your message wasn't delivered because the destination email system rejected your message for security or policy reasons”

Terrible unprofessional service. Poor work ethics. And bread tastes like cardboard.

Horrible! placed an order a month ago - never arrived. they replied after 3 weeks saying that they will send it. been over 5 weeks - no food and no refund

I placed a high value order on 19 April 2025 and although notified by Seedful that the order was dispatched on 21 April, it was in fact never dispatched. Seedful confirmed this after four enquiries. This awful retailer repeatedly takes refuge behind their 'back-end team' and Royal Mail and have twice promised 'immediate dispatch', which 3 weeks later has not been done. Neither their Customer Services, nor Seedful's 'back-end team' have provided reassurance about the order nor a refund. I suggest customers who have paid for products not received take the matter up after a reasonable period, with the Trading Standards Authority or independent retail bodies like Trustpilot. The alternative of gaining traction with Seedful.co.uk Customer Services is a waste of your time and responses are futile.

I bought The Heart of Nature Seedful Slices without really examining it, because they were next to the German bread that I would normally buy - and the first impression caught my eye.
It was only when I got to open it that I saw the completely old fashioned and unfriendly packaging with way too much incredibly thick plastic. At least 2cm too much, all the way round - and then it turns out that it's unnecessarily a twin-pack - doubling the quantity of plastic.
It is so thick that it's impossible to open without a tool - it doesn't use any of the modern techniques that would allow it to be resealed.
There is absolutely NO recycling or waste advice or information whatsoever - every package has some kind of recycling help, doesn't it? This has nothing at all - not one single icon that would give me any kind of idea about what to do with their waste.
I find that omission unacceptable and suspicious - who is behind this company Seedful? There is no information on the packaging about their ethics or credentials or history or background to the bread or where the ingredients come from.
Am I asking too much?
I think there is a limit to the acceptable amount of modern accountability - and this falls below it - because they are attracting the alternative high-end market and people buying those kind of products expect better.
It's covered with rather strange and unnecessary recipes for what to put on the bread.
There is a curiously ill-fitting quote from Thomas Edison (who had rather dubious ethics).
It then repeats the over-used "no palm oil, ever" adage.
The card wrapper for the plastic is emblazoned with scarcely believable praise from celebrities.
The bread itself is so-so - the slices are way too thick.
I bought it at Waitrose and my rather extraordinarily negative experience with this product has taught me to be more careful about what I buy even from a once-trusted retailer.

This company is the worst with regard to Customer Care that I have ever experienced in my lifetime. I am waiting for over two weeks for my order to be dispatched and my emails are being totally ignored.
It is such a shame the company is so badly run because their products are good.
5 weeks along the line and a dozen emails later I am no nearer to resolve. AVOID this company it has become fraudulent.

I made an order- followed up - but 2 weeks later it was still not dispatched. I asked for a refund its been well over a month now since they took my money - no refund has arrived dispite several emails back and forth with them - shame as I like the product but they have just stolen my money ☹️
* Infact they have now messaged me after weeks of saying they will refund me and accused me of receiving the order !
Dishonest scam company.

I'm flabbergasted. Orders not even sent out, twice! Despite emailing and social media messaging them. Then a very unprofessional reply, initially, giving me credit on their site, to whit I ordered again ...and again it has not been sent!! Additionally the Account pages, for your account on their webpage is a DEAD link. What a shame I love the products.update: strangely after this review my order finally arrived!

Initially I gave a one-star review as a week after placing the order nothing arrived and the tracking showed it had not even been dispatched.
I sent a message to the company and then a few days later it arrived and I’m pleased to say it arrived with 6 months date on it. I would have loved to leave a 5 star review, but they do need to sort out their distribution process.

wish I had read the reviews before ordering! not received my order nearly a week later, they have replied to one of my three emails but it didn't make sense and didn't tell me where my order was. They don't deserve to be in business. It's a shame as the bread was delicious.

No product received after 10 days, no tracking available - no replies to emails, Shopify website is really bad and does not work well. Bought the bread first time in Waitrose and loved it so ordered in bulk. Wish I never had now - can’t believe the brand and service is so poor for such a good product so am guessing they are focused on wholesale only . I want my money back !

BOGOF offer not fulfilled despite reassurance missing product would be sent. One pack in the initial order contained mouldy bread. No response from Seedful when notified of this. Poor service and product.

First order was fine. Second Order of bread went mouldy. This was replaced, but mouldy on receipt. They offered me a refund which I never received. Eventually received a £10 voucher so had to spend more to use it (due to prices) plus £3.50 postage. So I'm still out of pocket. I get the feeling they are going down. Shame, as I love their protein bars. I hope I'm not crunching mould though!

Horrendous customer service! Ignore and never use! I’m so upset, they claim they will reply shortly but they haven’t and I haven’t heard from them since. Expensive order, claims to be with Royal Mail, they haven’t even dispatched it. They’ve stolen my money and I’m sure they will continue to do the same to others. Hope they read this and refund people! How sad

Appalling customer service. My bread went mouldy, I took pictures, sent them in and was told I’d get a refund. Well over a month later, they then wrote to me in a very condescending manner, asking why I requested a refund for two packs of bread when I sent in pictures of one; I responded and reminded them that I placed a very big order and there were two packs of the same bread that went mouldy.
They then agreed to refund two of them.
Over 2 months later, I still haven’t received the refund.

They’re taking a very long time to respond to my emails and I have to keep chasing them for any kind of response.

The refund still hasn’t been issued and I’m still having to chase them.

I will no longer be purchasing their products because they are not trustworthy.

Ordered on a 2 day delivery, a week later nothing.. not the end of the world these things happen...

However email after email nothing... the account section of the website is down...are they still in business ? Does anyone know how you get in contact with them by telephone... I am guessing the answer is there is none....

Shame as the product product is good....

I won't be doing anymore business in the future with this company and refuse to buy their product in the supermarket any longer...

The fact they haven't acknowledged even a single complaint on this website, probably tells you all you need to know....

Now I have to spend valuable time in my life obtaining a refund....

Would have given no stars if possible.
Hopeless customer service.
I've had three lots of Seedful Slices which were mouldy though still unopened and well within consume by date.
Wrote to suggest they look into their packaging as that might be responsible. Some of it is over inflated which indicates someting is wrong with the packaging. Had to badger them to reply to emails and ( my own fault) didn't read the returns T& C's. But only just been told about their returns policy today, after strings of emails went to and fro between me and them. Never buying from them again. Shame because the bread is good, provided, of course, it's not mouldy.

Parcel got lost. They don’t refund. They don’t reply to emails. I no longer trust them and will buy elsewhere/

Similar to others, products take a very long time to arrive... the latest package has not arrived at all in spite of payment being taken. Also, when I attempt to cancel or claim a refund on the website via the my account page, or track my order, I receive the message 'this site can't be reached.' Meaning I will have to contact the bank to avoid making further payments for packages I am not receiving, and also left unsure if I will be refunded for those already paid for. Such a shame because I love the bread but the service is so unreliable.

I ordered from this company their delicious bread and there must have been something wrong with the packaging because it went mouldy very quickly.
The response to my first request for replacement on 09/12/24 was relatively quick. However, here I am coming towards the end of January 2025, no replacement and no refund.
There has been no reason for not receiving my order. I get the standard response of "thank you for your patience"??
I have had to elevate this to their complaints department to get a response. I have cancelled my subscription with them due to their extremely poor customer service and will go to Waitrose instead.
In the meantime please refund my expensive order!