Selco Builders Warehouse Avaliações 1.559

We keep getting invoices for materials delivered to the same address near my son's home, it is a home which is being renovated, we have stopped using my account and just use my son's and advised selco of this multiple times but it happened again, I told them again, but nothing changes. We are closing the accounts now and using other suppliers which is a pity, but better in the long run, people check your accounts

We do not like their services , so slow and they do not care.

Selco Hanger lane. You need to change your attitude, after delivery I noticed that they forgot to deliver woven bin bags, so I call them, they apologise because out of stock, unfortunately they didn't refund , so I went there and I was told that I was not charged for it, after proving they are wrong they refund, I spend 1h there to get refund for £8 really? The staff there need some lesson how to deal with customers. Don't treat someone who spend £8000 for materials like, you know what.

Zero customer service, very rude, no apologies when they make mistakes, all in all just rubs you up the wrong way

I went to this selco store in hayes in London.
Wanted to buy some timber and paint sockets etc. Little upgrade to my house.
So I asked the staff for help..
,,Excuse me,, I said. The lady looked at me obviously bored just by being there let alone someone asking for help. She obviously did not wanna talk just had this awful attitude...
Anyways I left without making any purchases and went to wickes instead. Nice helpful staff..spent around 800 pound at wickes.
So sorry selco but I stick to wickes instead

Despite some confusion from inital conversation, everything was sorted out and a tricky delivery with access issues was arranged, and took place, brilliantly. Thanks to Kevin at the LLanishen branch and especially to Matthew the driver, who not only rung in the morning to talk through the delivery and give a time of arrival, but also run just before arriving and was great in the service at the property. Thank you.

Great and fr

Mr Raj shah/ Rajendra Shah shah a genuine person who helps people and guide them during purchase and help them. A very helpful nature person

The delivery driver was amazing,he could not do anything more to help with the delivery. He went above and beyond. He was professional and a pleasure to deal with. I will be using selco again.

Delivery from Selco Enfield to EN1 on 20.08.2025
The delivery driver was very helpful, polite and efficient. Unfortunately the builder was not at my property when the delivery arrived. The delivery driver agreed to put all of the items just inside the garden gate rather than leave them at the front of the property.

Always a pleasure to use Selco Southall. Happy and helpful team especially Rupi who always goes over and above to assist.

Subject: Shockingly Poor Customer Service at Selco Store Ardwick

I am writing to express my extreme disappointment with the customer service I received at the Selco Store Ardwick on 21 August. My experience was shockingly unprofessional and frankly, quite disturbing.

Firstly, upon politely calling over a female staff member (after saying "excuse me"), her immediate response was a loud and exasperated "oh my god." I find this attitude completely unacceptable for someone in a customer-facing role. It suggests a profound lack of respect for customers and a questionable understanding of basic customer service principles.

Secondly, I was subjected to unsettling behavior from a bald, short male staff member. This individual spent an extended period staring directly at me with a smirk. When it became clear that I was uncomfortable with this behavior, he appeared to find it amusing. This is not only unprofessional but also deeply inappropriate and created a hostile environment.

Overall, my visit to Selco Store Ardwick was ruined by the appalling behavior of these staff members. I expect much better from a reputable company like Selco. I urge management to address these issues immediately to prevent other customers from experiencing similar treatment. I will seriously reconsider shopping at Selco in the future if these issues are not resolved.

Watford branch great service from ramona at checkout she was very helpful kam

Taking £18.01 from my account to pay for a pallet

Called in store friday 15 august to find info on a particular wall tile
The staff member was to busy to come over to tile area to answer my issue of quantity of stock , and informed me there were lots of the one i wanted in stock ,visually I could see there wasn’t
I ordered click and collect in the evening
only to be called on Saturday to say they were out of stock.
I checked online and Poole depot had the quantity and proceeded to collect from there
I don’t know but why couldn’t have selco Southampton tell me this , and even possibly transfer from Poole to Southampton.
Whenever I call into southampton staff seem to be to busy talking to each other to tend to the customer respectfully

Just been to Selco Croydon. Can’t remember two names, but one guy operates the forklift and the mill machine. He was both helpful and courteous. The other guy was on checkout. He again was helpful in guiding me through power tool accessories (router bits). Great experience overall.

Yet again Nicola at the Salford branch went above and beyond with my customer service. She is always friendly, helpful and does what she says she will when there are extra requirements to your needs and order, Nicola assisted me with my questions, helped me sign on line required paperwork from the manufacturer and has kept me in the loop throughout the process . Lovely chatty helpful lady who has been consistently like this on all our visits to this store

Deliveries are shocking! I've used selco for years, but the last year or so they seem to deliver whenever it suits them! Tell you it's on way, then come up with stories!! Quicker to pick up yourself, even if takes several trips. Poor service.

SELCO HANGER LANE
Are the luckiest team in the world to have Melanie on the team! She exemplifies professional , warm nature and expertise that I have never experienced. She has outstanding character and in my opinion shows me how a manager should be (if she isn’t one already!)
I pray Selco have the foresight not to let this talent go, and nurture it and help it grow!
She’s one in a million!

Really great service and fantastic staff