I had a simple query on getting access to electronic CHESS holding statements and notifications, and Steven was very quick in providing me with the right answers. Quick and easy. Thank you, Steven!
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Veja o que dizem as avaliações
Great product and affordable trading platform. Analytics and research information are comparables to other. But the big plus here are the support people that go beyond to help and sort things out wit... Ver mais
A empresa respondeu
I just opened a new Selfwealth account and had a problem completing the w8-ben form. Supriya from Live chat was very helpful and answered my query promptly and satisfactorily.
A empresa respondeu
I previously tried to open a smsf account elsewhere and had so many issues. I was referred to Selfwealth and had the best experience ever. Blake handled my account and he was incredibly helpful.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Informações de contato
Level 7, 130 Lonsdale Street , 3000, Melbourne, Austrália
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Excelente
311 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It is always better to speak to someone…
It is always better to speak to someone verbally when you have a problem. This probably took longer to sort than it needed to because of misunderstandings in the communication.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Hi Jeanne, thank you for your feedback. We understand that verbal communication can help resolve issues more quickly, and we’re sorry this took longer than it needed to. We appreciate you sharing your experience and will take this on board.
Excellent swift help with integrity :)
Blake was wonderful and helped me sort out my issue .
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for the review Colin. We're glad to hear that Blake was able to support you, and we'll be sure to pass this on to him. Feel free to reach out if you need anything else.
Prompt and efficient response
Prompt and efficient response, thank you.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your feedback, I'll be sure to pass this on to Supriya. Please feel free to reach out should you need any further support.
Great support
Blake gave us great support to complete our application and we now feel confident about working with the platform.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for the kind feedback, I'll be sure to pass this on. we're really glad to hear the support was helpful and that you’re feeling confident moving forward on the platform. Please feel free to reach out whenever you need.
Fast and accurate support
Blake answered my complex questions cleanly and confidently
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for taking the time to share your feedback. We’re glad to hear that you received fast and accurate support, and that Blake was able to answer your questions clearly and confidently. We’ll be sure to pass this on to him. Please feel free to reach out again if required.
Very prompt and informative response
Very prompt and informative response. The fact it was via chatbox was great as there was no waiting on the phone, and it allows the question asker to reflect on the written response. Jake was great.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you very much for your kind feedback.
We’re pleased to hear that you found the response prompt and informative, and that the chat function was helpful. We’ll be sure to pass your comments on to Jake. Please reach out if we can help again in the future.
Very fast response and very helpful
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your review! Your feedback means a lot to us. If you need any further support, please don’t hesitate to contact us.
I am not the most tech savvy person
I am not the most tech savvy person , I got very frustrated with trying to excess my account. The person I spoke to was very patient with me and after a time we got it sorted out. Great customer service.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your feedback. We’re really glad our team were able to patiently help get everything sorted out for you - I'll be sure to pass on the feedback. We truly appreciate you taking the time to share your experience.
Blake was great with helping me
Blake was great with helping me. Offered me other solutions to make my inquiry happen.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your kind feedback, I will be sure to let Blake know, We are glad that you were able to find a solution to your enquiry. Please as always feel free to reach out if needed in the future.
Very responsive and helpful
Very responsive and helpful. Was checking in the backend to make sure everything was in progress for us.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thanks for the great review! Happy to hear the process felt smooth and you were well supported. Please feel free to reach out if we can be of assistance again.
Easy help Thanks
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for the feedback its appreciated. Please feel free to reach out again if we can support.
Good chat based online customer…
Good chat based online customer service. Got what i needed to get done quick.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
We really appreciate your review, and will pass your feedback onto the team! Please feel free to reach out if you require any further support.
Best Trading Platform Out There!
I've been using Self Wealth for years and the platform and service is world class. The platform is very user friendly even if you haven't used a trading platform previously you'll find it easy to navigate and use. I'm about to open an account for my 3 year old son! I needed support with a mistake I had made and Chloe from the support team was so quick to respond and rectify my issue, the speed in response and resolving my issue was second to none. Highly recommend. One of the best systems I've used for trading.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for the review Jody! We are glad to hear the Chloe was able to support you with opening your account for your son. We will be sure to pass on your feedback to Chloe. If you need any further assistance, feel free to reach out.
The clear and simple explanation…
The clear and simple explanation supplied by Heather, coupled with an appropriate level of understanding and empathy
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you very much for the review Dominic. We're very glad to hear that Heather was able to help you. We'll be sure to pass on your feedback!
2FA help
Once I had determined that I had to email SW with a help request (Chat or phone help was not available) I received timely response to my notification.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for taking the time to leave a review. Whilst we do offer chat support, though it may not always be immediately available depending on demand. We appreciate you reaching out via email and are glad to hear that our email response was timely and hopefully helpful. Your feedback is valuable as we continue to improve our support experience.
Friendly and patient support
Friendly and patient support, solved my issues.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your kind review. We’re really glad we could help and appreciate you taking the time to share your experience.
Reliable
Excellent customer support. Quick, efficient and friendly.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you so much for your review, I will ensure that the feedback is passed on to the team that provided you support. Please feel free to reach out if you require any further support.
Efforts of customer service consultant were exceptional…
Efforts of customer service consultant was exceptional
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you so much for the lovely feedback, I will be sure to pass your comments on to the team member who was supporting you. Please reach out again if there is anything further we can assist with.
Where information can be found on the website.
The responses were accurate but somewhat tardy. When I asked when a premium had been paid, it would have been more helpful to advise where this could be found on the website. This would prevent unnecessary chats.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your review, I’m pleased to hear that the responses provided were accurate and understand the feedback regarding the timing of those responses. We appreciate your suggestion around providing a navigational path for our clients to locate where information can be sought themselves on the website. This is something we will certainly take on board to help reduce the need for unnecessary follow-up chats in the future. Please do not hesitate if we can provide further support.
I raised my questions & answers…
I raised my questions & answers received was perfect & I am very pleased. Friendly services
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for sharing your experience with us! We’re happy to know that our team answered your questions well and provided a friendly service. Please reach out if we can support further.
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