I had a simple query on getting access to electronic CHESS holding statements and notifications, and Steven was very quick in providing me with the right answers. Quick and easy. Thank you, Steven!
A empresa respondeu
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Veja o que dizem as avaliações
Great product and affordable trading platform. Analytics and research information are comparables to other. But the big plus here are the support people that go beyond to help and sort things out wit... Ver mais
A empresa respondeu
I just opened a new Selfwealth account and had a problem completing the w8-ben form. Supriya from Live chat was very helpful and answered my query promptly and satisfactorily.
A empresa respondeu
I previously tried to open a smsf account elsewhere and had so many issues. I was referred to Selfwealth and had the best experience ever. Blake handled my account and he was incredibly helpful.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Flat fee investing that puts you in control. Build long-term wealth with Australia’s leading low-cost investing platform.
Informações de contato
Level 7, 130 Lonsdale Street , 3000, Melbourne, Austrália
- support@selfwealth.com.au
- www.selfwealth.com.au
4,8
Excelente
312 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I raised my questions & answers…
I raised my questions & answers received was perfect & I am very pleased. Friendly services
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for sharing your experience with us! We’re happy to know that our team answered your questions well and provided a friendly service. Please reach out if we can support further.
Easy customer service sharp and to the…
Easy customer service sharp and to the point for account recovery
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your feedback, We are glad our team was able to provide clear and efficient support to ensure you were able to recover your account. We appreciate you taking time to share your experience.
Two Factor Authentication
My Two-Factor Authentication was removed to enable me to login after I changed smartphone. Bear in mind, one must be able to pass the security clearance questions.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for sharing your experience Luke. We're glad we were able to support you in regaining access to your account!
Selfwealth - a good experience
Post retirement, I’ve had a lot of enjoyment share trading on the Selfwealth platform. The low fees, real time data and easy to use premium app provide all the features I need for a quick turnover of shares when either day trading or holding longer term. I also greatly appreciated the efficient and effective service provided by the support staff and I thank Julian Landy in particular for overseeing the more complex financial and technical requirements. Given this level of personal support, I highly recommend Selfwealth to anyone wishing to build a share portfolio both easily and economically.
Kind regards,
Dr John Buxton
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your lovely feedback. We’re really pleased to hear you enjoy using the Selfwealth platform and find it easy and effective for your trading needs.
We really appreciate your positive comments about our support team, and we’ll be sure to pass your thanks on to Julian.
Thank you again for your recommendation and for being part of the Selfwealth community.
Their live chat is great
Their live chat is great, you get help very quickly, thanks!!!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you! We really appreciate the feedback, we're always here to help, if you need anything else, please feel free to reach back out to us!
Excellent customer service
I didn't really use the platform for trading, however, when i accidentally sent a large sum of money to my self-wealth account, instead of another bank account HEATHER and DANNY were exceptional in providing support and reassuring me that I was in safe hands. My issue was resolved the same day.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your kind feedback. I’m glad to hear that Heather, Danny and the team were able to support you during that experience and resolve the issue the same day. They’ll be very pleased to hear your comments.
I know you mentioned you don’t really use the platform for trading, but if you decide to invest again in the future, we truly hope you’ll choose us. Please feel free to reach out anytime if there’s anything we can assist with.
Really simple and straightforward.
Really simple and straightforward.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for sharing your recent experience. Please reach out if we can assist any further.
Very concise
Very concise, and easy to understand information received
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your feedback! I’m really glad to hear the information was clear and easy to understand. Please feel free to reach out if we can assist further.
Great Experience for new and intermediate users
I have spent the last 2 hours understanding the interface and platform and I am really happy with Selfwealth. The reason I left CommSec was pricing and some CDIA concerns. Selfwealth does not have those issues and the infuse is so much easier and straightforward to use. Setting a stop loss is a piece of cake here.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your recent feedback, we're glad that you're enjoying the platform. It’s great that our pricing model and the way we handle accounts have addressed the concerns you had with your previous broker. Even better to hear that features like setting a stop-loss feel quick and intuitive for you. Please feel free to reach out if you have any further queries.
From Bank to Selfwealth
I moved some of my holdings from a major bank brokerage to Selfwealth. As with any move, there were issues that arose. These were resolved very quickly by Heather at Selfwealth, who was a great help to me. It was refreshing to have someone who cared about my experience, and who ensured the job was completed successfully.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you so much for sharing your experience. Moving holdings between brokers can sometimes be a little tricky so I’m glad to hear everything was sorted quickly. It’s great to know Heather was able to support you through the process and make it a smooth transition. I'll be sure to pass on the Feedback.
Please reach out if we can help in any other way.
Really responsive
Really responsive. Alleviated my concerns immediately.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your recent review. I am glad that our team have been able to support promptly and that we alleviated any concerns that you may have had. Please feel free to reach out again if we can assist further.
Very polite and helpful
Very polite and helpful, quick too
26 de novembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your review, we are glad you received a fast, helpful service. Please reach out if we can assist with anything else.
michael understood the need and…
michael understood the need and delivered promtly
25 de novembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your recent review, I will be sure to pass on this feedback to Michael. Please reach out if we can support with anything further.
Prompt and Precise
Chloe answered my email promptly and with specific and easy to follow directions
25 de novembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your kind words, I'm glad Chloe was able to support and provide clear guidance. I will be sure to pass on the feedback.
Dealing with a complex Estate issue
I initially chose Selfwealth some years ago as the fees were lower than the other options I'd seen. Where they really came into their own however was when I had to administer the sale of some shares in my mother's estate. There were complications since I had previously tried to move her shares to SW and didn't realise they were in a state where SW had administration of them but the account details had never been completed, so couldn't be seen on the Dashboard. After her death I reached out to SW and Heather guided me through the process of completing the account, selling the shares and distributing the funds to the beneficiaries. I really appreciated the fact that the same person helped at each stage with minimal lag between emails; unexpected for a low-cost, online only service.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your thoughtful review. We’re grateful you chose Selfwealth, and we’re glad Heather was able to support you through a challenging and sensitive process. It means a lot to hear that the consistency and care you received made a difference. We will pass on the feedback to Heather.
Quality service and knowledgeable people.
We created a Selfwealth account to transfer shares from my late father's estate and as I had never held shares before the process was a little daunting. Transferring shares from multiple companies to four trustees was not a simple process, as I quickly found out. I was very fortunate that my case manager was very supportive and knowledgeable throughout the journey. Which in fact was a very long one, over five months. Every time I contacted Annette, I was given a quick response and solution to each issue. I can't thank her enough for her pleasant attitude, knowledge and patience throughout. Making difficult situations easily solved. Thanks again to Annette and the team at Selfwealth, my first involvement has made me realise we chose the right company to look after our portfolio.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for sharing your experience. We know that managing share transfers, especially during a difficult time and across multiple parties, can feel overwhelming, so we’re really glad Annette was able to support you throughout the process. We’re lucky to have team members who genuinely care! We’ll be sure to pass on your kind words.
Thank you again for choosing Selfwealth. We appreciate your trust
Resposta da Selfwealth
Thank you very much for your Feedback, I'm glad that your recent experience was a positive one and that you have found our team to be helpful. We look forward to supporting again in the future.
Great experience on the live chat
Jake was very understanding, responsive and, helpful on the live chat during a really challenging time for our family. Thank you so much for all your assistance, Jake. Much appreciated
7 de novembro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for your kind words and for taking the time to share your experience. I’m really glad to hear that Jake was able to provide understanding, responsive, and helpful support during such a challenging time for your family. I’ll be sure to pass your feedback on to him I'm sure it will mean a lot. We truly appreciate your trust in us.
Nicholas responded to all my questions
Nicholas went through all my questions patiently and responded to all my concerns with effective communication.
31 de outubro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you for sharing your experience! We're so glad to hear that Nicholas was able to support you and answer all your questions. I’ll be sure to pass your feedback on.
Always able to get prompt response to…
Always able to get prompt response to queries. When problem raised, it was quickly resolved by your support team
30 de outubro de 2025
Avaliação não solicitada
Resposta da Selfwealth
Thank you very much for sharing your experience. We're glad to hear we could support you quickly and efficiently. We really appreciate your support!
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