I felt at ease using the online chat knowing that there was a human there & not a robot! Shawn was absolutely amazing, I asked the most silly question & he answered me politely,friendly & he didnt pat... Ver mais
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Veja o que dizem as avaliações
I ordered my kit in Australia. Their email weblinks did not work to complete patient details. I contacted the help centre, Jesse was very helpful. Apparently, their online systems were down, Jesse... Ver mais
Terry helped me when my email didn't go through at first I was hoping this then didn't become a scam but it was resend again in which I received the email straight away. Well done terry now fingers 🤞... Ver mais
A empresa respondeu
The agent Kai was super responsive. Answered every question & was really patient with me! Highly recommend this company not just because their products are super informative, but the staff are lovely... Ver mais
Detalhes da empresa
- Serviço de fitness e nutrição
- Praticante de Medicina Alternativa
- Centro de Diagnósticos
- Laboratório
- Laboratório médico
Sobre Sensitivity Check
Escrito pela empresa
Who are we?
Sensitivity Check is the UK's leading food sensitivity test service offering comprehensive sensitivity and intolerance tests at competitive prices.
Our values and our mission
At Sensitivity Check, we're very proud of the people who've chosen our test and are living healthier, happier lives. That's why we believe in transparency of our products, service and satisfaction guarantee.
Our labs offer tests to countries all over the world and supply a variety of tests for different needs. With a small team of experts working 24 hours a day to offer a great service that ensures you don't have to wait to be healthy.
What we offer
We offer a wide variety of test for various and common sensitivities with an easy to follow, at home process. Allowing you to take back control of your diet and help remove or reduce common issues such as bloating, headaches and fatigue.
Visit our website Shop Standard Tests Shop Ultimate TestsInformações de contato
Reino Unido
- www.sensitivitycheck.com
4,4
Excelente
6 mil avaliações
Respondeu a 69% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast response for queries
Thanks Jordan for assisting me with my query. I appreciate the information you’ve given to me. 🙂
20 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Rey,
Thank you for your feedback. We’re delighted to hear that Jordan was able to assist you with your query and provide you with the information you needed. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Sensitivity Check
Customer sefvice
Kai explained everything to me. Great help
19 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Les,
Thank you for your feedback. We’re so pleased to hear that Kai was able to explain everything clearly and provide such great help. We’ll be sure to share your kind words with them.
Customer Service Team,
Sensitivity Check
Very detailed
Very detailed, gave great information....easy to do. Customer service was even excellent! ( i did call cause I was excited and impatient, I wondered how long it took)
8 de agosto de 2025
Resposta de Sensitivity Check
Hi Carmen,
Thank you for your feedback. We’re delighted to hear that you found the test easy to complete, the results detailed and informative, and that our customer service team provided excellent support. It’s great to know we could put your mind at ease while you were waiting for your results.
Customer Service Team,
Sensitivity Check
Online chat
Cameron was very helpful clarifying the process
19 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re glad to hear that Cameron was able to clarify the process for you.
Kind regards,
Customer service team
Disappointingly in the name “sensitive” and that’s just a maybe.
Completely generic. So I bought two tests that were completed by my sister and myself. The results came in and we were both excited to read it, however we were disappointed with the results. It gave us some completely nonsensical results that we both agreed were untrue yet it said we were 100% sensitive to BUT then I expect it’s all in the name …… possibly “sensitivity” and not allergic. So nothing life changing as described in the adverts. Save yourself the money and get a proper test with a professional.
3 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for sharing your experience. We’re sorry to hear the results didn’t meet your expectations. It’s important to clarify that our testing is designed to highlight sensitivities and imbalances, not allergies, and therefore it does not replace professional medical testing. The results are intended as a guide to help you explore possible lifestyle and dietary adjustments rather than provide a medical diagnosis.
We take all feedback seriously and would be happy to review your reports in more detail. If you’d like us to look into this further, please reach out to our 24/7 live chat team via our homepage, and we’ll assist you directly.
Kind regards,
Customer service team
Thanks for the great service
Thanks for the great service. Speci Thanks to Jordan
19 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re delighted to hear that Jordan provided you with great service.
Kind regards,
Customer service team
Terry was precise
Terry was precise, timely and friendly - excellent service!
19 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re delighted to hear that Terry provided precise, timely, and friendly service.
Kind regards,
Customer service team
Ordered a €20 test kit online and two…
Ordered a €20 test kit online and two weeks later it still hasn't arrived, deeply suspect this is a scam, avoid.
7 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your review. We’re sorry to hear about your experience. We’ve checked our system but cannot find your order details from the information provided here. Please reach out to our 24/7 live chat team via our homepage with your order information so we can investigate this further and resolve the issue for you.
Kind regards,
Customer service team
Chat with Casey about my future…
Chat with Casey about my future purchase was effective and to the point.
19 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re glad to hear that Casey was able to assist you effectively and efficiently with your future purchase.
Kind regards,
Customer service team
Great service from Kai
Great service from Kai, very helpful and efficient 😊
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re delighted to hear that Kai was able to assist you efficiently and helpfully.
Kind regards,
Customer service team
Great customer service by Kai tonight
Great customer service by Kai tonight.
There is a lot of confusion about the rest and looks like a lot of people wait for the test kit to arrive. The description before purchase should be cleared and state that what’s included and that postage is not included.
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re glad to hear that Kai was able to assist you tonight. We appreciate your note regarding the test kit description — your comments will be passed on to help improve clarity for future customers.
Kind regards,
Customer service team
Thank you to Cameron on helping me with…
Thank you to Cameron on helping me with my questions on the live chat today. Very helpful!
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re glad to hear that Cameron was able to assist you promptly and helpfully on live chat.
Kind regards,
Customer service team
Great customer service from Jordan
Great customer service from Jordan, I had some queries on the test but they cleared it all up via live chat quickly.
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re delighted to hear that Jordan was able to assist you quickly and clearly via live chat.
Kind regards,
Customer service team
Quality services
I use this services for long time , Customer services and quality products is quite good helping me to understand deeper about my health , especially ms. Jordan helpful to solving problems, no issues at all very satisfying with your service.
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your kind words! We’re thrilled to hear that you’ve been using our services for a long time and that our products and customer service—especially Jordan—have been helpful in supporting your health journey. We really appreciate your feedback!
Kind regards,
Customer service team
Great customer service
Couldn't access my links to send the samples and the lovely Jordan on Live chat helped me out. Can't wait to send them away and see what it picks up
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re glad Jordan could help you get set up—good luck with your samples, and we hope you find the results insightful.
Kind regards,
Customer service team
Resposta de Sensitivity Check
Thank you! We’re glad our team could assist you.
Kind regards,
Customer service team
Casey was very helpful with my query…
Casey was very helpful with my query today. Thank you!
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re glad Casey was able to assist you and resolve your query efficiently.
Kind regards,
Customer service team
SUPER fast assistance and resolution
My daughter stupidly missed the email with her test instructions on it, for some reason she was waiting for a physical test in mail. I used their chat to get gelp and the problem was resolved by Emily within about 2 mins. She was kind and super helpful.
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for sharing your experience! We’re delighted that Emily was able to help so quickly and get everything sorted out. We’re glad it was an easy and positive experience for you and your daughter.
Kind regards,
Customer service team
Have just taken my samples and sending…
Have just taken my samples and sending them back. So far the service has been great. The samples did take a long time to reach me in Australia and i started to worry I had been scammed but communication with live chat who sorted it all and i received my testing packs. Had some questions before sending samples and Kai on live chat was very helpful and fast to respond. Excited to see the families results.
18 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re so glad to hear that Kai was able to help and that our live chat team sorted everything for you. We hope you and your family find the results helpful and insightful!
Kind regards,
Customer service team
Very Helpful!
Angel was super helpful and pleasant to speak with.
17 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback! We’re delighted to hear that Angel was so helpful and pleasant to speak with.
Kind regards,
Customer service team
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