I felt at ease using the online chat knowing that there was a human there & not a robot! Shawn was absolutely amazing, I asked the most silly question & he answered me politely,friendly & he didnt pat... Ver mais
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Veja o que dizem as avaliações
I ordered my kit in Australia. Their email weblinks did not work to complete patient details. I contacted the help centre, Jesse was very helpful. Apparently, their online systems were down, Jesse... Ver mais
Terry helped me when my email didn't go through at first I was hoping this then didn't become a scam but it was resend again in which I received the email straight away. Well done terry now fingers 🤞... Ver mais
A empresa respondeu
The agent Kai was super responsive. Answered every question & was really patient with me! Highly recommend this company not just because their products are super informative, but the staff are lovely... Ver mais
Detalhes da empresa
- Serviço de fitness e nutrição
- Praticante de Medicina Alternativa
- Centro de Diagnósticos
- Laboratório
- Laboratório médico
Sobre Sensitivity Check
Escrito pela empresa
Who are we?
Sensitivity Check is the UK's leading food sensitivity test service offering comprehensive sensitivity and intolerance tests at competitive prices.
Our values and our mission
At Sensitivity Check, we're very proud of the people who've chosen our test and are living healthier, happier lives. That's why we believe in transparency of our products, service and satisfaction guarantee.
Our labs offer tests to countries all over the world and supply a variety of tests for different needs. With a small team of experts working 24 hours a day to offer a great service that ensures you don't have to wait to be healthy.
What we offer
We offer a wide variety of test for various and common sensitivities with an easy to follow, at home process. Allowing you to take back control of your diet and help remove or reduce common issues such as bloating, headaches and fatigue.
Visit our website Shop Standard Tests Shop Ultimate TestsInformações de contato
Reino Unido
- www.sensitivitycheck.com
4,4
Excelente
6 mil avaliações
Respondeu a 69% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Started a chat to solve a query I had
Started a chat to solve a query I had, Emily helped me and was extremely helpful and was able to answer all my questions promptly and I was very happy with the service. Thankyou!
3 de outubro de 2025
Avaliação não solicitada
Online chat function
Shawn was very helpful and responded to my question quickly and efficiently
3 de outubro de 2025
Avaliação não solicitada
Excellent customer service
Excellent customer service - Terry was an absolute legend- I had a query, he answered it within 20 mins and was so sound. Absolutely legend!
3 de outubro de 2025
Avaliação não solicitada
I have been waiting for more than 25…
I have been waiting for more than 25 days to get the result. Shawn explained to me why the delay could happen and he was very supportive
2 de outubro de 2025
Avaliação não solicitada
Cameron the the customer service agent…
Cameron the the customer service agent was great
1 de outubro de 2025
Avaliação não solicitada
Issue with order
Had an issue with my order so went on the live chat and spoke with Cameron. He was very quick and helpful in providing me with the advice and information I needed for my order.
1 de outubro de 2025
Avaliação não solicitada
Cameron was very reassuring that my…
Cameron was very reassuring that my sample was awaiting testing and that there was a slight delay. Very prompt with replying. Much appreciated! Angela
1 de outubro de 2025
Avaliação não solicitada
Great experience …
So I just wanted to start off by saying this was a super easy process the waiting was the tough part and once I seen my results were completed I had sent a message through live chat to see how long it would take for the results to be sent to my email and a very polite individual by the name of Jesse helped reassure me that I would receive my results back as fast as they possibly could. I appreciate the time he took to make sure I was satisfied before we ended our conversation. 👏 thank you Jesse
1 de outubro de 2025
Avaliação não solicitada
I paid for 72hrs results!
I paid for 72hrs results!! Fine print says different !!
I paid €55 for the full test and quickest turn around. Sample posted September 10th 2025.
Today October 1st 2025 and I’m still waiting.
I contact the live chat about a wk after I sent, they said it can take UP TO 21days. So why charge people €55 for 72hrs turn around time. False advertising.
Also, you don’t get sent “a pack” . You just get an envelope yourself and put the hair into it. They email you a label to print an out on the envelope that you’re posting to them. It gets posted to Ireland, then has to be sent to the uk for testing.
Hopefully, I have a better ending and I can change my review, so far I’m not impressed.
10 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for your feedback. I completely understand your frustration and apologise for the delay in receiving your results.
To clarify, the 72-hour turnaround applies from the moment your sample reaches our lab, not from the date of posting. Once received, results are typically delivered within 72 hours. The time it takes for the sample to reach us can vary depending on the postal service, particularly for international deliveries like Ireland.
Regarding the test kit, the Optimum test is unfortunately not available as a physical kit and is only offered as a digital test, but we do still have physical kits available for our Standard and Ultimate tests.
I can confirm that your results have been sent to your email. If you need any further assistance, our team is available 24/7 to help.
Thanks again for your understanding.
Regards,
Sensitivity Check
Just waiting for my results now however…
Just waiting for my results now however Jesse was very helpful answering any questions I had !
1 de outubro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Eleanor,
Thank you for your feedback. We’re so pleased to hear that Jesse was very helpful in answering all your questions while you wait for your results. We’ll be sure to share your kind words with him, and we hope you find your report helpful once received.
Customer Service Team,
Sensitivity Check
Used live chat to ask if they had…
Used live chat to ask if they had received my sample, angel was helpful.
They are Still awaiting my sample
30 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Adell,
Thank you for your feedback. We’re glad to hear that Angel was helpful when you reached out via live chat. We appreciate your patience while your sample is being processed and hope you receive your results soon. We’ll be sure to share your kind words with her.
Customer Service Team,
Sensitivity Check
I was struggling to retrieve my voucher…
I was struggling to retrieve my voucher from wiwcher contacted the lab on chat and spoke to Angel absolutely first class support helped me navigate my way to get my download found all my info wonderful person very professional
30 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Pauline,
Thank you for your feedback. We’re so pleased to hear that Angel was able to provide first-class support, helping you retrieve your voucher details and navigate the process smoothly. It’s wonderful to know you found her professional and supportive, and we’ll be sure to pass along your kind words to her.
Customer Service Team,
Sensitivity Check
Great customer service response from…
Great customer service response from Jesse, answered all my questions
30 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hello,
Thank you for your feedback. We’re so pleased to hear that Jesse provided great customer service and was able to answer all of your questions. We’ll be sure to share your kind words with him.
Customer Service Team,
Sensitivity Check
Cameron was very helpful through Live…
Cameron was very helpful through Live Chat
30 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Julian,
Thank you for your feedback. We’re delighted to hear that Cameron was very helpful through Live Chat. We’ll be sure to share your kind words with him.
Customer Service Team,
Sensitivity Check
Great customer service from Cameron
Great customer service from Cameron. Quick to respond t my questions. Thanks Venessa
30 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Vanessa,
Thank you for your feedback, Venessa. We’re delighted to hear that Cameron provided you with great customer service and responded quickly to your questions. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Sensitivity Check
Thought I had a problem with delivery…
Thought I had a problem with delivery but Emily, the product expert from the live chat cleared it up for me efficiently. Good service
30 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi isaac,
Thank you for your feedback. We’re pleased to hear that Emily was able to quickly and efficiently clear up your delivery concern through live chat. We’ll be sure to pass along your kind words to her.
Customer Service Team,
Sensitivity Check
I haven’t ordered my kit yet
I haven’t ordered my kit yet. But after advice from the online help Angel answered my questions sufficiently with great help
30 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Steve,
Thank you for your feedback. We’re so pleased to hear that Angel was able to answer your questions thoroughly and provide you with the guidance you needed before ordering. We’ll be sure to share your kind words with her.
Customer Service Team,
Sensitivity Check
Response time
I was a little worried about the time it was taking for an email confirming receipt of my sample but received a very quick response to my query from Kai putting my Mind at ease although his answer that it could take up to 10 business days was unexpected!
29 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hello,
Thank you for your feedback. We understand how worrying it can be to wait for confirmation, and we’re glad that Kai was able to respond quickly and put your mind at ease. We appreciate your patience with the process, as it can sometimes take up to 10 business days for samples to be confirmed. We’ll be sure to share your kind words with Kai.
Customer Service Team,
Sensitivity Check
Kit received day after ordering…
Kit received day after ordering (Prime). I had a query about the submission form and the response from Jordan was both immediate and clear. I wish all customer services were as quick!
29 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Claire,
Thank you for sharing your experience. We’re delighted to hear that your kit arrived so quickly and that Jordan was able to provide an immediate and clear response to your query about the submission form. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Sensitivity Check
Terry was very helpful- answered query…
Terry was very helpful- answered query about mail time and notification.
29 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Mira,
Thank you for your feedback. We’re delighted to hear that Terry was able to help by answering your query about mail times and notifications. We’ll be sure to share your kind words with him.
Customer Service Team,
Sensitivity Check
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