I felt at ease using the online chat knowing that there was a human there & not a robot! Shawn was absolutely amazing, I asked the most silly question & he answered me politely,friendly & he didnt pat... Ver mais
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Veja o que dizem as avaliações
I ordered my kit in Australia. Their email weblinks did not work to complete patient details. I contacted the help centre, Jesse was very helpful. Apparently, their online systems were down, Jesse... Ver mais
Terry helped me when my email didn't go through at first I was hoping this then didn't become a scam but it was resend again in which I received the email straight away. Well done terry now fingers 🤞... Ver mais
A empresa respondeu
The agent Kai was super responsive. Answered every question & was really patient with me! Highly recommend this company not just because their products are super informative, but the staff are lovely... Ver mais
Detalhes da empresa
- Serviço de fitness e nutrição
- Praticante de Medicina Alternativa
- Centro de Diagnósticos
- Laboratório
- Laboratório médico
Sobre Sensitivity Check
Escrito pela empresa
Who are we?
Sensitivity Check is the UK's leading food sensitivity test service offering comprehensive sensitivity and intolerance tests at competitive prices.
Our values and our mission
At Sensitivity Check, we're very proud of the people who've chosen our test and are living healthier, happier lives. That's why we believe in transparency of our products, service and satisfaction guarantee.
Our labs offer tests to countries all over the world and supply a variety of tests for different needs. With a small team of experts working 24 hours a day to offer a great service that ensures you don't have to wait to be healthy.
What we offer
We offer a wide variety of test for various and common sensitivities with an easy to follow, at home process. Allowing you to take back control of your diet and help remove or reduce common issues such as bloating, headaches and fatigue.
Visit our website Shop Standard Tests Shop Ultimate TestsInformações de contato
Reino Unido
- www.sensitivitycheck.com
4,4
Excelente
6 mil avaliações
Respondeu a 69% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Spoke to Emily over live chat to follow…
Spoke to Emily over live chat to follow up on my order as email instructions weren't very clear. She was able to explain the process very clearly and even sent a fresh email with the instructions required to complete the process
29 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Nicole,
Thank you for your feedback. We’re pleased to hear that Emily was able to clearly explain the process and provide you with a fresh email containing the instructions you needed. We’ll be sure to share your kind words with her.
Customer Service Team,
Sensitivity Check
Good customer interaction but could be clearer product detals
Dispatch of test was unclear but contact with company to seek clarification of things very helpful and responsive. Good customer service but a bit ambiguous in their product descriptions of the actual test and the process afterwards.
28 de agosto de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hello Melanie,
Thank you for your feedback. We’re glad to hear that our team was able to provide helpful and responsive support when you reached out for clarification. We’re sorry, however, that parts of the product description and process felt unclear — we truly value your comments and will take them on board as we work to improve clarity for our customers.
Customer Service Team,
Sensitivity Check
Terry helped me when my email didn't go…
Terry helped me when my email didn't go through at first I was hoping this then didn't become a scam but it was resend again in which I received the email straight away. Well done terry now fingers 🤞🏻 the rest of the paid product comes through the process so far has been pretty easy.
28 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Kylie,
Thank you for sharing your experience. We’re sorry to hear about the initial email issue, but we’re delighted that Terry was able to quickly resend it and put your mind at ease. It’s great to know that the process has been straightforward for you so far, and we’ll be sure to pass along your kind words to him. We hope the remainder of your experience continues to go smoothly.
Customer Service Team,
Sensitivity Check
Jesse was so helpful and prompt helping…
Jesse was so helpful and prompt helping me with my queries, with excellent guidance and reassurance. Also excellent problem solving when I provided an incorrect email address. Thanks Jesse.
23 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Jane,
Thank you for your feedback. We’re so pleased to hear that Jesse was able to assist you promptly with clear guidance and reassurance, and that he quickly resolved the issue with your email address. We’ll be sure to share your kind words with him.
Customer Service Team,
Sensitivity Check
Cameron was super helpful and got…
Cameron was super helpful and got straight to the point in assisting me! Great work Cameron! You legend
27 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Rachel,
Thank you for your feedback. We’re delighted to hear that Cameron was super helpful and able to assist you quickly and directly. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Sensitivity Check
Jesse was very helpful to send the link to fill out form
Jesse was very helpful especially with filling out the forms
27 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hello,
Thank you for your feedback. We’re delighted to hear that Jesse was very helpful, especially in guiding you through filling out the forms. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Sensitivity Check
My enquiry was dealt with swiftly
My enquiry was dealt with swiftly
26 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hello,
Thank you for your feedback. We’re pleased to hear that your enquiry was dealt with so swiftly. Your kind words are much appreciated.
Customer Service Team,
Sensitivity Check
Appalling company do not buy
It's amazing how quickly this company's customer service replies to you until you want to refund and you're not happy with the service and then all of a sudden it's complete silence. The advertisement is completely 1000% misleading don't watch the advertisement do your research because when you do I can believe you will go anywhere else but to this company. I'm quite sure they're think I'm going to go away but believe me I will get my £40 back and I will never ever stop all over my social Media's telling the truth about this company until I do
26 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
I’m truly sorry to hear about your experience and the frustration this has caused you. I will personally look into this for you and ensure you receive your refund. I also want to fully understand which part of the advertisement you feel was misleading so that we can review it carefully and make improvements where needed.
We never want any customer to feel ignored or dissatisfied, and I appreciate you bringing this to our attention.
Kind regards,
Usman
Sensitivity Check
Jesse was very efficient
Jesse was very efficient, quick and precise. Delivers what he said he would. Well done !
26 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Debra,
Thank you for your feedback. We’re delighted to hear that Jesse provided such efficient, quick, and precise support, and that he delivered exactly what was promised. We’ll be sure to share your kind words with him.
Customer Service Team,
Sensitivity Check
I had some assistance from Angel to…
I had some assistance from Angel to complete the submission form. She was extremely helpful. So far this kit has been easy to use. I look forward to the results.
25 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Wendy,
Thank you for your feedback. We’re so pleased to hear that Angel was able to assist you with completing your submission form and that you’ve found the kit easy to use so far. We’ll be sure to share your kind words with her, and we hope you find your results helpful once received.
Customer Service Team,
Sensitivity Check
Cameron was very helpful in sending me…
Cameron was very helpful in sending me a copy of my digital hair strand form
25 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Rebekkah,
Thank you for your feedback. We’re delighted to hear that Cameron was able to assist you by sending a copy of your digital hair strand form so promptly. We’ll be sure to share your kind words with him.
Customer Service Team,
Sensitivity Check
Misleading advertising and misleading…
Misleading advertising and misleading information
It’s advertising to purchase a Sensitivity Test with clear easy instructions on sending hair sample and receiving results within 3-5 days
After purchasing this Ultimate Sensitivity Test for my family, I find out that I have to also purchase the actual test as well!! What a scam, this should be illegal!!
25 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Thank you for sharing your feedback. I’d like to reassure you that this is not a scam – we are a genuine company and many customers have successfully completed their tests with us.
Our tests are provided as digital tests as standard, with the option of purchasing a physical kit as an add-on. In your case, it looks like both items were added to the basket but the actual test was removed, leaving just the kit add-on. This meant the order went through incorrectly.
We can absolutely fix this for you and ensure you receive the correct test. Our team will reach out to you personally to resolve this as quickly as possible.
We’re very sorry for the confusion caused and we’ll make sure you’re properly supported from here.
Kind regards,
Customer Service Team
Great Customer service
I am not completely happy with Sensitivity Check. Their test kits upon buying them are not clear regarding postage, it also misleads people to think they will recieve their results within 3-4 days of posting back the sample.
This is all a shame. So far my experience has not been positive.
However, the customer service I have recieved from Sensitivity Check has been great, quick and clear of expectations. I appreciate the support from Cameron today on the Chat. Thank you!
25 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hello,
Thank you for sharing your honest feedback. We’re sorry to hear that parts of the process, particularly around postage and result timelines, felt unclear or misleading. Please note that we do clearly state that the timeline is after receiving your sample. We wouldn't be able to provide a time line without receiving the sample.
We are, however, pleased to know that Cameron was able to provide you with clear and prompt support, and we’ll be sure to pass along your kind words to him. Your feedback is invaluable in helping us improve both our communication and service.
Customer Service Team,
Sensitivity Check
Cameron was super helpful
Cameron was super helpful and sorted by query out in a fast and friendly manner, even providing additional information. Thank you
25 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi John,
Thank you for your feedback. We’re so pleased to hear that Cameron was able to resolve your query quickly and in such a friendly manner, while also providing you with additional information. We’ll be sure to share your kind words with him.
Customer Service Team,
Sensitivity Check
Resposta de Sensitivity Check
Hi Mo,
Thank you for your feedback. We’re delighted to hear that you were happy with the service and found the insights into your tolerances valuable. Your kind words are much appreciated.
Customer Service Team,
Sensitivity Check
My question regarding the product was…
My question regarding the product was answered. There was no waiting for a reply. It was promptly answered
25 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Donna,
Thank you for your feedback. We’re so pleased to hear that your question about the product was answered promptly without any waiting. It’s wonderful to know that the service met your expectations.
Customer Service Team,
Sensitivity Check
Very helpful
Angel responded to my request for my results that I had forgotten about right away
24 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Lena,
Thank you for your feedback. We’re delighted to hear that Angel was able to respond right away and help you retrieve your results. We’ll be sure to pass along your kind words to her.
Customer Service Team,
Sensitivity Check
Assistance super efficace
Assistance super efficace, à l’écoute et agréable ! Merci encore
24 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hello Valentina,
Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que vous avez trouvé notre assistance efficace, à l’écoute et agréable. Votre satisfaction est très importante pour nous.
Customer Service Team,
Sensitivity Check
Angel was a huge help when I was stuck…
Angel was a huge help when I was stuck with a postage enquiry.
Thank you
24 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Natasha,
Thank you for your feedback. We’re so pleased to hear that Angel was able to assist you with your postage enquiry and provide the help you needed. We’ll be sure to pass along your kind words to her.
Customer Service Team,
Sensitivity Check
Cameron was really helpful and quick at…
Cameron was really helpful and quick at responding, thank you
24 de setembro de 2025
Avaliação não solicitada
Resposta de Sensitivity Check
Hi Sarah,
Thank you for your feedback. We’re so pleased to hear that Cameron was helpful and quick to respond. We’ll be sure to pass along your kind words to him.
Customer Service Team,
Sensitivity Check
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