sensoryeducation.co.uk Avaliações 

2.735
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fab company. Rather than it being overwhelmed with unnecessary plastic toys that end up in the bin in no time, they have an excellent selection of sensory educational toys that look amazing. Very easy... Ver mais

Avaliado com 1 de um total de 5 estrelas

Despicable company. With hindsight i wish i had read the reviews on here. Shocking customer service. Only one product arrived out of 6 that were paid for. No answer to most emails and when they do re... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy website, good description of items available with suitable ages stated. Prices seem reasonable and items available are interactive, Sensory and great colours. I can’t comment on the quality of th... Ver mais

Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THIS COMPANY. I ordered an item worth £120 around 6 weeks ago. It was never delivered, is out of stock on their website and I still can’t get a refund. I have emailed and called coun... Ver mais

Detalhes da empresa


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 87% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(2.735)

1.760 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Customer Service is non existent.

Customer Service is non existent.
Impossible to speak to a human if there's a problem, if you call you get an AI assistant that will not connect you anyone and if you email you get a ticket that says 2 to 3 days response but they don't respond.

7 de outubro de 2026
Avaliação não solicitada
logotipo da sensoryeducation.co.uk

Resposta da sensoryeducation.co.uk

Dear Peter Wiffen,

We're sorry for your experience and for the frustration caused. Please contact us through our help centre at https://www.sensoryeducation.co.uk/pages/contact with your order number and details of the issues raised so our team can look into them.

Kind regards,
Customer Care

Avaliado com 1 de um total de 5 estrelas

I ordered three items from [Company] in…Half my order never arrived, no refund since May and no reply

I ordered three items from [Company] in May 2026: Chew Buddies 6pk, 2x Bendy Wild Animal Friends and 2x Break-Away Bite Bands (Set of 6). The order total was £64.87.

Only the Chew Buddies arrived. The Bendy Wild Animal Friends and the Bite Bands never came, and together they're worth £39.88.

I've contacted customer care several times since then and haven't had a single reply. It's now October, almost five months later, and I still have no missing items, no refund and no explanation.

The company took full payment for goods it didn't deliver and has ignored every attempt to sort it out. That's simply not acceptable. I'd strongly advise other customers to think twice before ordering, especially if they're buying sensory or support items for a child who needs them.

29 de maio de 2026
Avaliação não solicitada
logotipo da sensoryeducation.co.uk

Resposta da sensoryeducation.co.uk

Dear sneh zaveri,

We're sorry for your experience and for the frustration caused. Please contact us through our help centre at https://www.sensoryeducation.co.uk/pages/contact with your order number and details of the issues raised so our team can look into them.

Kind regards,
Customer Care

Avaliado com 1 de um total de 5 estrelas

Terrible - ongoing issue

I was asked to order some items from this company for our SEN children at school. Half of them didn’t arrive. I’ve been chasing a refund for 3 months - after reading other reviews it seems I’m not the only one - I put in a dispute with the credit card company and am now being sent demanding emails and very rude responses to my emails. Requested a phone call because you can’t get past their automated phone system. Nothing - just more emails threatening court action. TERRIBLE company - don’t use them.

16 de julho de 2026
Avaliação não solicitada
logotipo da sensoryeducation.co.uk

Resposta da sensoryeducation.co.uk

Dear SES,

We're sorry for your experience and for the frustration caused. Please contact us through our help centre at https://www.sensoryeducation.co.uk/pages/contact with your order number and details of the issues raised so our team can look into them.

Kind regards,
Customer Care

Avaliado com 1 de um total de 5 estrelas

Items missing and no refund

Two items never turned up (went online and they are now out of stock so would explain why they weren't sent) Chased and chased and cannot get through to anyone by phone or email - they said on their online system they have provided a gift card which is not appropriate if they can't fulfil the order but even so no indication of where or how I can even use this credit I have supposedly been given - do not advise to purchase from this company.

22 de setembro de 2026
Avaliação não solicitada
logotipo da sensoryeducation.co.uk

Resposta da sensoryeducation.co.uk

Dear Lucy Jacobs,

We're sorry for your experience and for the frustration caused. Please contact us through our help centre at https://www.sensoryeducation.co.uk/pages/contact with your order number and details of the issues raised so our team can look into them.

Kind regards,
Customer Care

Avaliado com 1 de um total de 5 estrelas

This company is a scam do not order…

This company is a scam do not order from them, I’ve paid by card on check out and they have since sent me several emails asking for an amount due , I’ve responded with no reply , I also complained about the products as it is not what was advertised. They have issued a warning for court action on something I’ve paid for . Absolutely horrendous what they are doing. I’ve flagged it with my bank and since they aren’t responding it looks like it will be legal action. All for an order of £40.

5 de outubro de 2026
Avaliação não solicitada
logotipo da sensoryeducation.co.uk

Resposta da sensoryeducation.co.uk

We categorically reject your allegation that this company is a scam.

Our records show that you reclaimed your payment through a chargeback on the stated basis that the goods had not been delivered. Evri’s tracking and delivery evidence show that the parcel was delivered and handed to you. We dispute the non-delivery claim on that evidence.

Paying at checkout does not settle the account where that payment has subsequently been reversed. Our repayment requests concern the reversed funds—not a second charge for the same purchase.

We have escalated this matter to our legal team. We will rely on the delivery evidence, payment records and correspondence to challenge the chargeback and pursue any amount properly outstanding.

Our position is clear: the reversed payment must be repaid.

We will address this matter through formal civil recovery proceedings should the payment remain unpaid.

We are happy to post the evidence of your chargeback and also the proof of delivery here and will do so should this review remain factually incorrect.

Avaliado com 5 de um total de 5 estrelas

Love this website

Love this website, they were more than happy to help me when one of my squishies got broken, quick on shipping and really good variety on items, we will be shopping here again!

2 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good deal and fast delivery

I really liked the fluffy squeezy balls. The price was really good compare to other websites and the delivery was very prompt. Thanks.

3 de outubro de 2026
Avaliação não solicitada

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