Easy website, good description of items available with suitable ages stated. Prices seem reasonable and items available are interactive, Sensory and great colours. I can’t comment on the quality of th... Ver mais
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Veja o que dizem as avaliações
Despicable company. With hindsight i wish i had read the reviews on here. Shocking customer service. Only one product arrived out of 6 that were paid for. No answer to most emails and when they do rep... Ver mais
My POV - do not risk losing your money from this company. Still not received my £50+ toy for my daughter’s birthday. Endless cycles of emails, AI useless phone line… spanning a month so far. From revi... Ver mais
Despite leaving £1 tip and clear direction to my safe space , the postal delivery person had the autonomous & thoughtful intelligence to just post it through the letter box & did not take the tip .... Ver mais
Detalhes da empresa
Informações de contato
Unit W1, Westpoint, WS9 8DT, Walsall, Reino Unido
- 03330902791
- customercare@sensoryeducation.co.uk
- www.sensoryeducation.co.uk
2,9
Bom
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered two toys for my son’s birthday
Ordered two toys for my son’s birthday. Only one arrived. Now waiting on customer care getting back to me however I don’t have high hopes of the reviews are anything to go by. Really disappointed. Would not order again and would not recommend
17 de outubro de 2026
Avaliação não solicitada
Easy site to navigate and purchase items
26 de outubro de 2026
Avaliação não solicitada
Fab and Fast
Fab service, needed replacement items for stocking fillers put order through with a note and items arrived really quickly. Thank you
22 de outubro de 2026
Avaliação não solicitada
This was my first purchase with this…
This was my first purchase with this company, the pricing was right and an east to navigate well laid out site. The communication and delivery excellent. I would not hesitate to use again and highly recommend 👌
14 de outubro de 2026
Avaliação não solicitada
Easy to order and fast delivery with…
Easy to order and fast delivery with good communication
The item was smaller than expected though.
23 de outubro de 2026
Avaliação não solicitada
Non Rip Off Squishies
Quick delivery, amazing items - NOT OVERPRICED ♡ Will definitely order from here again!!
23 de outubro de 2026
Avaliação não solicitada
Very disappointing
I ordered two items for my 4 year old grandson’s 4th birthday . He has autism and I thought these would be ideal for him. One item arrived but the other worth £17 never appeared. I have contacted the company on several occasions without success. Ver upset and disappointed
25 de outubro de 2026
Avaliação não solicitada
Missing items and unfulfilled faster delivery
Ordered 2 sensory chews for my little boy. Paid £5.99 for faster delivery so he could have them asap for school. Only one arrived. No information about missing product. Have asked for refund of missing product and for the unfulfilled promise of faster delivery but no clear response to confirm of either. Will admit, did not do my due diligence of research before placing my order. Will not be purchasing from them again.
22 de outubro de 2026
Avaliação não solicitada
Arrive very quickly items as expected,
Arrive very quickly items as expected,
Box was a bit battered but I suspect that was the delivery people.
All item were perfect not damaged.
24 de outubro de 2026
Avaliação não solicitada
Very fast and quality excellent!
Very swiftly dispatched and delivered. Great quality product and very decent prices!
Would definitely buy again.
24 de outubro de 2026
Avaliação não solicitada
Box damaged.
Arrived on time. Unfortunately box was battered about a bit but nothing damaged. Picture was taken by EVERI.
16 de outubro de 2026
Avaliação não solicitada
Excellent experience.
At last, a parcel that was wrapped and delivered correctly. The order was promptly dispatched and arrived in tact,delivered carefully and cheerfully by the dispatcher. Excellent communication throughout, easy ordering. A good experience.
23 de outubro de 2026
Avaliação não solicitada
Stay away
Incorrect items sent and items missing from my order. Very difficult to contact and doesn’t reply back to the website enquiries. When managed to get hold of them they didn’t apologise for the mess up of my order and stated I return back to them at a charge of £3.99!!!! Stay away!!!
23 de outubro de 2026
Avaliação não solicitada
Resposta da sensoryeducation.co.uk
Hi Laura,
We’re sorry your order didn't meet your expectations and that your first experience ordering from us was disappointing.
We have reviewed the full email trail and the return request connected with your order. We received your follow-up on 23 October and responded later that afternoon after identifying that your earlier website enquiry had not reached our Customer Care inbox. We asked you to provide details of the items you believed were missing and submit a return request so we could formally assess the matter.
Our returns process states that the Returns Team reviews submitted requests within three working days, after which we confirm the appropriate next steps. This process helps us distinguish between items that may have been supplied incorrectly and items returned for another reason.
The return request includes some items selected under the reason **“Didn’t like colour”**. This indicates a change-of-mind return rather than a report that the items were incorrect, faulty or damaged. If you wish to proceed only with the items you believe were supplied incorrectly, please remove the items marked **“Didn’t like colour”** from the existing return request. We can then review the remaining items together under the same request.
At no point in our email correspondence did we state or suggest that you would be charged £3.99. That figure does not appear anywhere in the messages sent to you. Our correspondence directed you to submit a return request for assessment and explained that the Returns Team would confirm the appropriate process after review. No specific return charge was communicated or imposed in those emails.
We also acknowledge your concern about the time taken to receive a response. Once your message reached this support ticket, we responded and followed up the same day. Our customer service process and automated responses set out the expected review times for website enquiries and return requests.
We are reviewing the missing-item issue and the return request through the appropriate processes. We apologise for the frustration and hope this clarifies what was communicated, why some items appear on the return request, and the steps needed to progress the matter.
Kind regards,
**Customer Care**
Sensory Education
Really pleased with my purchase
Really pleased with my purchase, the quality is good , as described on the website, I think it’s great variety all in one place and quick delivery!
19 de outubro de 2026
Avaliação não solicitada
Lovely things on site.Good descriptions…
Lovely things on site.Good descriptions and reviews.
23 de outubro de 2026
Avaliação não solicitada
Very easy website to use
Very easy website to use, lots of choice, clear whether was in or out of stock. Would use again!
23 de outubro de 2026
Avaliação não solicitada
well laid out website
well laid out website, lots of choice
23 de outubro de 2026
Avaliação não solicitada
Despite leaving £1 tip and clear…
Despite leaving £1 tip and clear direction to my safe space , the postal delivery person had the autonomous & thoughtful intelligence to just post it through the letter box & did not take the tip .
Thank You
22 de outubro de 2026
Avaliação não solicitada
Never received the ordered item nor a…
Never received the ordered item nor a refund. Beware of this scam company!!!
23 de outubro de 2026
Avaliação não solicitada
Resposta da sensoryeducation.co.uk
Good afternoon
Please reach out to our customer care team via our help centre.
The system shows this as cancelled and a refund attempt on the 25th August at 16:04
If you can reach out we can get this resolved to your satisfaction.
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